Groomit Reviews 

304
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers frequently praise the professional staff for being exceptionally gentle, highly knowledgeable, and wonderfully caring with their beloved pets during every grooming session. People deeply appreciate the fantastic convenience of the mobile pet grooming service, noting that their animals consistently look wonderful and remain very calm and comfortable throughout the entire process. However, some people mentioned that the pricing is quite high and can unexpectedly exceed initial service estimates or personal budgets. Others experienced frustrating scheduling issues, highlighting specific instances where appointments were completely missed or staff members arrived extremely late without proper communication.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and caring... See more

Service

Customers report overall satisfaction and positive experiences with the service. People note that the booking... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. Many consumers... See more

Product

Reviewers mention positive feedback about product, noting that matted clumps were removed quickly. Consumers... See more

Price

Users describe ambiguous interactions with price, noting both positive value and significant concerns. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was great, but the pricing is a little too high for us. Our groomers were fabulous, and Sir Bentley enjoyed the experience. I was a little anxious after reading some of the reviews, but our gro... See more

Rated 5 out of 5 stars

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimb... See more

Rated 5 out of 5 stars

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the ha... See more

Rated 5 out of 5 stars

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiv... See more


Company details

  1. Pet Store

Information provided by various external sources

When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App


Contact info

4.2

Great

TrustScore 4 out of 5

304 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(304)

118 reviews in the last 12 months

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Rated 2 out of 5 stars

I thought I had chosen a good groomer…

I thought I had chosen a good groomer who understood me and what was important to me and my pet. I purchased my pet because of her full, Flowing hair. Her hair is everything to me. I had the dog 5 months before getting her hair groomed and the only place matted badly was underneath her tummy. I was okay with shaving the tummy. Two months later, the groomer feels her hair is matted too bad for combing again, the groomer felt she needed to shave her all over. I agreed to it, but I felt like she didn’t try to save my baby’s hair. I felt like she was looking for an easy route to do her job. I was devastated with the hair cut. My dog looked liked she was malnourished with shaving her hair so low. we pay too much money for a cheap looking haircut on our babies.

13 October 2025
Rated 5 out of 5 stars

day spa fit for a prince

Called last minute and was able to get a same day appointment. Ocean arrived on time. He listen to my request and made my maltipoo look even cuter than before.

5 October 2025
Rated 5 out of 5 stars

My groomer

My groomer, Renee, seemed to really like my fur baby, Snuggles, and made him feel comfortable. She gave him a really nice cut and she reached out to me to make sure that I knew that he was doing well because this was our first time using this service. I appreciated the great customer service.

10 October 2025
Rated 5 out of 5 stars

What made me pick a 5 is the groomers…

What made me pick a 5 is the groomers that I pick and continue to stay with them because if you pick someone new, you don't know if that one is gonna be loyal or do their job.Some relate some cancels at the last minute, at least with the groomer.You have you have an agreement with them?And they understand they take their job seriously.You can tell when you continue to work with the same groomer

8 October 2025
Rated 5 out of 5 stars

Great grooming

Great grooming. My dog came back clean, smelling good and perfectly deshedded. I would 100% use Groomit and groomer again.

4 October 2025
Rated 5 out of 5 stars

Incredible

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the happiest I've seen him. Easy to book, transparent pricing, incredibly kind groomer - I can't recommend Groomit enough.

10 October 2025
Rated 5 out of 5 stars

The groomer was extremely patient and…

The groomer was extremely patient and attentive to my dog he set up his work station and got to work my dog was comfortable with him. My dog was terribly matted in different places for the 1st time in ten years so I was nervous but he took care of my dog. I was very pleased with the service and I will do business with them again

1 October 2025

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