We originally found Gripsure boards via their involvement with the Eden Project after a near miss incident, slipping on our old, wet and rotting decking. The hardwood boards that we bought several ye... See more
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Appalling service once ordered. Goods not fit for purpose & very poor quality, full of defects. One of the worst experiences from a supplier we've ever had in 42 years of business! Once order was p... See more
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A pleasure to do business with. After a phone call to a knowledgable female advisor I visited the depot in Higher Bugle and was shown samples and shown appropriate flooring for my task by a helpful... See more
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I maintain 150 holiday rental properties in the Cotswold water parks. After fitting Gripsure decking to my new build in Worcestershire and being delighted with it this is my number 1 choice when repl... See more
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Company details
- Manufacturer
- Building Materials Supplier
- Home Improvement Store
- Landscaping Supply Store
- Wood and Laminate Flooring Supplier
- Wood Supplier
Written by the company
With the widest range of non-slip decking available in Europe, we have products for each unique outdoor project. All our timber is hand-picked for quality, and each board individually made by our own skilled craftsmen in Cornwall. Unlike other decking, you can use Gripsure all year round. Safe underfoot, and with the natural beauty of timber, create your perfect outdoor space with Gripsure.
Contact info
Unit D2 (23) Rockhill Business Park, Higher Bugle, PL26 8RA, St Austell, United Kingdom
- 01726 844616
- info@gripsure.co.uk
- www.gripsure.co.uk
3.8
Great
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
A bit below what i expected and they…
A bit below what i expected and they replaced the decking boards. Good for them.
6 January 2025
Unprompted review
Excellent Product
I was very pleased with the quality and out of 44 boards only one was slightly warped and required clamping before fixing.
31 August 2023
Very impressed with the product
Very impressed with the product, it is more non slip than I expected. Very helpful staff only slight criticism was delivery time.
23 August 2023
A pleasure to do business with
A pleasure to do business with. After a phone call to a knowledgable female advisor I visited the depot in Higher Bugle and was shown samples and shown appropriate flooring for my task by a helpful member of the technical staff.
On ordering the boards were cut to size by the firm and when I went to pick them up I was helped by two members of staff to load up.
The boards for the access ramp are now in place and doing the job.
10 July 2023
Reply from Gripsure UK
Hello Penry,
Thank you very much for your kind review.
It's been a pleasure supporting you with your project and I'm pleased you had a good experience with different members of our team. We're delighted to hear your new anti-slip ramp is installed and you're happy with the performance.
Take care,
Gemma
Exceptional Customer Service!
Exceptional Customer Service!
We had a problem with some of the deck boards we received and it was replaced immediately. The bamboo decking looks amazing and we are really pleased with it. Delivery was timely and very smooth. All went to plan. Great company offering good advice and they know their product. Will definitely use them again and would 100% recommend them
13 July 2023
Reply from Gripsure UK
Hello Sally,
Thank you very much for taking the time to leave us a review, it's very much appreciated.
I'm very pleased to read your kind words and am delighted that we were able to resolve the initial issue for you quickly. From the photo you had sent through to us, I'd have to agree in saying that the finished deck does look amazing!
Hopefully we get the chance to work with you again in the future. Until then, I hope you get lots of enjoyment from your new deck.
Kind regards,
Gemma
Reply from Gripsure UK
Thank you very much, Paul, for your kind review and I'm delighted to hear you found the team helpful and easy to communicate with. I'll be sure to share the positive comments.
Take care,
Gemma
Reply from Gripsure UK
Hello David,
Thank you very much for leaving us a review and I'm pleased to hear you've had a good experience with our team and products.
We're always looking for ways that we can improve so if you had any thoughts on what we could do better next time to get a 5* review from you I would love to hear from you at gemma@gripsure.co.uk.
I hope you enjoy your new decking.
Many thanks,
Gemma
Phil Rothwell was fast and very helpful…
Phil Rothwell was fast and very helpful with his replies
13 June 2023
Reply from Gripsure UK
Thank you very much, Lee, for your positive review!
I'll be sure to share your kind comments with Phil and the rest of the team.
Many thanks
Gemma
Reply from Gripsure UK
Hello Mr Griffiths,
Thank you very much for your review. I'm so pleased to hear you love the bamboo as much as we do and i'm delighted you've been happy with the service you've received.
Many thanks,
Gemma
New Supplier, Great start
We have just become a new customer to this company and they have been excellent throughout the whole ordering and delivering process. Special shoutout to Jedd Hewitt who has been my point of contact.
23 April 2023
Reply from Gripsure UK
Hello,
Thank you very much for taking the time to leave us a review, it's very much appreciated!
It's great to receive such positive feedback about our service and I'll be sure to pass along your kind words to the rest of the team, especially Jedd!
Thank you very much for choosing Gripsure and I hope we look forward to hopefully working with you again in the future.
Many thanks,
Gemma
Reply from Gripsure UK
Thank you for your review Chris!
I'm pleased to read you've been happy with both our products and service.
Many thanks
Gemma
Reply from Gripsure UK
Hello Ludo,
Thank you very much for your kind review, it's very much appreciated. We're pleased to read you are happy with our decking and service.
Kind regards,
Gemma
all good very pleased
26 March 2023
Reply from Gripsure UK
Hello,
Thank you very much for your positive review, it's very much appreciated.
Many thanks,
Gemma
From ordering to dilivery every thing…
From ordering to dilivery every thing was excellent his my second oder with you and I would certainly recommend you to others thank you very much regards Rodney Phillips
28 March 2023
Reply from Gripsure UK
Thank you very much for your kind review, Rodney. I'm pleased to hear you've had a positive experience with us (twice !) and I appreciate you recommending us to other people.
Many thanks,
Gemma
Excellent customer service. Really good.
Excellent customer service. Really good.
Product is great - already in place, looks very nice and not slippy!
I'll look to buy more of this for another area, later.
I would definitely recommend this company. Thank you.
21 March 2023
Great Product, Good Service
Excellent product and warranty, good advice and service, quick turn around, about to use their services again on another project.
16 November 2022
Unprompted review
Reply from Gripsure UK
Hi Michael,
Thank you very much for your review and I'm so pleased to hear of your positive experience with our product and customer service. We looked forward to hopefully working with you again on your next project.
Have a great week,
Gemma
Very helpful on the phone
Very helpful on the phone. Very quick delivery. You may find you need a different cutting disc than normal for cutting timber with the grip.
17 September 2022
Reply from Gripsure UK
Hi Josh,
I'm glad you received your boards quickly and found our team helpful to deal with.
Yes, because the anti-slip properties of the inserts are so hard-wearing they can be a little tricky to cut which is why we recommend using a diamond disk blade to best avoid the disc blunting quickly.
I hope you enjoy your new deck and it keeps you on your feet for many years to come!
Kind regards,
Gemma
Appalling service once ordered.
Appalling service once ordered.
Goods not fit for purpose & very poor quality, full of defects. One of the worst experiences from a supplier we've ever had in 42 years of business! Once order was paid for, the company wasn't interested in helping further. Constantly obstructive.
They even contacted another one of our clients (indiscreetly) directly to try to obtain their business!
BEWARE!
8 September 2022
Unprompted review
Reply from Gripsure UK
Hi Mark,
Thank you for your review and I’m very sorry you feel this way about your experience with us.
At Gripsure it is our number one priority to send the highest quality decking to our customers and offer them the best customer experience throughout the whole of their journey, including aftersales. This is something we take very seriously and strive for every single day.
Under our ISO 9001 certification, we have registered your complaint and reviewed it internally. We believe we went above and beyond our normal exemplary levels of customer service to support you, firstly with your initial order, and then your subsequent decision to change to another product and return the boards. This is well documented with our emails and phone call records. The returned boards were checked upon receipt, and were found to be in perfect saleable condition, apart from four pieces that appeared to have been deliberately damaged.
You also imply that we deliberately contacted another of your clients to win business direct. We deal with thousands of companies every year and have no knowledge of your specific clients.
We value our customer feedback and reviews from Trustpilot and Google very highly as it is a true measure of our performance as to whether we have happy customers. But that also means we will challenge any reviews that we feel are unfounded.
If you would like to discuss our comments further, please don't hesitate to contact Mike Nicholson our Managing Director.
Regards,
Gemma
Reply from Gripsure UK
Hi Eamon,
Thank you very much for your review.
We're pleased to hear you were happy with our customer service. We always like to see where our decking ends up so if you have any project photos that you'd be happy to share please send them to me at gemma@gripsure.co.uk.
Many thanks,
Gemma
A very good company that deals in…
A very good company that deals in varied and sustainable products . A good selection of decking. James and Ross in the Bugle offices very helpful and considerate.
Still waiting to see how the decking weathers and is affected by rain and heat.
23 July 2022
Reply from Gripsure UK
Good morning Richard,
Thank you very much for your lovely review and I'm very pleased to hear that Ross and James have been helpful throughout your order.
We're a big fan of bamboo decking and would love to hear how you get on with it as time goes on. Please don't hesitate to send us any feedback or images of how your decking weathers over time to gemma@gripsure.co.uk.
Take care,
Gemma
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