Wonderful experience every single time. Thank you so much for the quick delivery and the absolutely fresh and tasty fruits and vegetables. I also had the pleasure of interacting with Maurine (Cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were just disappointed with the delivery as the delivery person came really late at 7.45pm. I have ageing in laws who got very stressed. To have strangers in your house so late in the evening with... See more
Company replied
- First time delivered within time - First time I didn't receive phone calls regarding my order/location prior to delivery - Back order was delivered on agreed day - Meet was properly frozen thi... See more
I wish i could give them a 0 star! They keep canceling orders without any valid reasons. And if thats not enough they are so rude especially when you go pick orders personally ! Especially this one la... See more
Company replied
Company details
Written by the company
High quality, artisan products from Kenya from greenspoon, the only online food store for people who care about what they eat.
Contact info
Magana Light Industries, Regen, 00502, Nairobi, Kenya
- +254 727 444 777
- shop@greenspoon.co.ke
- www.greenspoon.co.ke
3.4
Average
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products
Great products! I also sent instructions that were followed to the letter. Great service.
2 October 2021
Reply from Greenspoon
Thank you Elaine!
World Class
I rate Greenspoon very highly; their products are first class, their delivery service second to none, and customer service is in a class of it's own; this combo means I will always be coming back. Thank you Greenspoon. You are a customers' best friend.
1 October 2021
Reply from Greenspoon
Thanks for this awesome review Lou! We appreciate you so much!!
Ordered click & collect next day at…
Ordered click & collect next day at Langata Link. V efficient. I returned the packing so it could be reused.
1 October 2021
Reply from Greenspoon
Thanks Annie! Great that the click and collect is working for you, and thanks for returning the packaging :-)
Not Disappointed
I loved the packaging..i was worried about the condition the meat would arrive but i was NOT disappointed.
1 October 2021
Reply from Greenspoon
Thanks Wasabi! So glad you liked your order - enjoy the deliciousness!
I love cooking up new dishes
I love cooking up new dishes. A few months ago, I ordered teff flour to make an Ethiopian dinner for the first time. Sadly, as the dinner was delayed, the flour spoiled so I had to rush to get fresh flour in plenty of time to allow the fermenting needed to make injera bread.
Thanks a million for rushing the order!
1 October 2021
Reply from Greenspoon
Hey Jennifer! Thank you so much for your review; we truly appreciate it - and of course so glad that you were able to get your injera bread made in time for your Ethiopian feast!
Greenspoon is the best!
Prompt, friendly service and the selection of fresh, tasty and natural products is unbeatable!
23 September 2021
Reply from Greenspoon
Thanks AF! We really appreciate the feedback!
Few suggestions
The quality of the goods is great!
The service is also efficient but just two suggestions:
- try to advise at least a time slot for delivery (i.e. between 9 am and 12 pm) so we don't have to wait at home all day for the delivery
- kindly keep us informed if items out of stock upon delivery will be delivered later on or has to be cancelled.
17 September 2021
Reply from Greenspoon
Thanks Myriam! We truly appreciate your feedback and will work on time slots and any out of stock items. Thanks for supporting Greenspoon!
I love greenspoon and always will
I love greenspoon and always will. Such lovely produce, not only good for me, but good for the planet: two things I am striving to look after every day. You make it so much easier.
17 September 2021
Reply from Greenspoon
Thanks Abbie for your lovely review; we really appreciate it and are super grateful for your support!
The edibles were excellent
The edibles were excellent! Fresh, flavourful, tasty too. Only the oranges were a tad dry.
17 September 2021
Reply from Greenspoon
Thanks Diana! We're working on those oranges ;-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.