Greenpoint Car Sales Reviews 

182
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, clear communication, and willingness to provide detailed vehicle descriptions and walk-around videos. Many people also appreciate the convenient home delivery service, noting that cars and vans arrive on time, are spotless, and match their online presentations. Some reviewers were not happy with mechanical issues, mentioning that vehicles broke down shortly after purchase or developed serious engine faults. A few customers also described frustrating experiences when trying to resolve these problems, noting difficulties with after-sales support and returning faulty vehicles.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers express great satisfaction, reporting that... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful communication,... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that vehicles were brought directly to... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight purchasing vehicles in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Richard. I don’t have much knowledge when it comes to cars, so I was definitely coming from a place of uncertainty, but he made the whole process feel easy and re... See more

Company replied

Rated 5 out of 5 stars

Richard was outstanding from the start. Clear communication, transparent and speedy description and photos of the car. He went above and beyond. The after sales customer service was the best I ha... See more

Rated 5 out of 5 stars

William was brilliant from day one to delivery. Sent pics of van and a walk round video. Van was delivered by Richard a few days later and was exactly as shown. Fab experience will definitely reco... See more

Rated 5 out of 5 stars

William and Richard from Greenpoint Car are very helpful specialists in their field. I recently bought a vehicle there and had it shipped to Germany. They even picked me up from the airport to collect... See more

Company replied


Company details

  1. Car Dealer

Written by the company

We are a small family business with lots of experience and dedication determined to make your buying experience a happy one. With over 30 years experience successfully buying and selling used cars you can feel very confident purchasing from us. We hand pick the cars we buy for you to purchase. We collect our cars from all over the UK often driving them 100 + miles back to our office in Epping, Essex. We will personally deliver and drive our cars anywhere in the UK free of charge, further reinforcing how confident we are with our stock. Feel free to contact Richard anytime and you will receive a speedy reply. 07770 858386. Call, text or WhatsApp welcome.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(182)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service even over a weekend

Great service even over a weekend. An easy part exchange of a vehicle for a well functioning car, all as advertised. A very friendly and personable company

20 October 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi, open and happy to see customers 7 days a week. Thank you for your kind review. William

Rated 5 out of 5 stars

Very happy with Richard, Greenpoint and our vehicle…

Very responsive messages from Richard who was helpful, friendly and timely in all his communications and when we met him in person to do the van/truck part exchange.
It was an easy process to complete and we are very happy with the 2021 Toyota ProAce van we bought from Greenpoint car sales

13 October 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Alison, glad you are so happy with the van. Thank you for your review. William

Rated 5 out of 5 stars

Such an easy process from start to…

Such an easy process from start to finish, the guys were so friendly and helpful and the after sales service was great.

10 October 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Sue, thank you for taking the time to write such a good review. Enjoy! William

Rated 5 out of 5 stars

A great family run used car seller.

Richard was very helpful, down to earth and honest about the vehicle. He made the whole transaction painless and the vehicle was delivered to me as promised. Thanks again.

4 October 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Tim, thank you for your great review. Really appreciate the feedback. William

Rated 5 out of 5 stars

Great company

Great company. Always a worry buying a vehicle sight unseen but it was exactly as described. Richard answered all my queries promptly and recommended a transport company to deliver it the 220 miles to me. Friendly professional service. Thanks again

1 October 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi David, thank you for writing such a great review. I’m glad you can do as we say on the tin. Thank you for your business. William

Rated 5 out of 5 stars

Very professional and no hidden…

Very professional and no hidden charges, my car was delivered on time. Thanks

26 September 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Joseph, glad you love the Hyundai i30. Thanks for taking the time to write a great review. William

Rated 5 out of 5 stars

Both Richard and William were extremely…

Both Richard and William were extremely professional and most helpful. Would recommend to anybody!

13 September 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Simon, really happy that you were so pleased with the Isuzu D-Max. Pleasure doing business with you and hopefully we can again in the future. William

Rated 5 out of 5 stars

William had another great car 3 rd…

William had another great car 3 rd motor from Greenpoint always helpfull and very good quality and honest trustworthy seller I would only deal with Greenpoint as a good old school dealer and honestly very hard to comeby thanks guys for your support and your helping me out again kind regards David

10 September 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi David, wow, this the reason I love doing what we do. Thank you for coming back to us for your third purchase, I know one day in the future we will do business again. Thanks for thinking of us. William

Rated 1 out of 5 stars

We purchased a van from this company…

We purchased a van from this company over 4 months ago now and since the first day we have had smoke coming out the exhaust. They have taken the vehicle back 3 x and have not fixed the problem to the point the owner of this company, asked me the customer if I know better why don’t I fix it. They put us in contact after a month and no vehicle to there legal experts for their insurance, which is literally just a go between and they asked us to pay for Fiat to diagnose the problem. I did this, paid over £300 for a diagnostic report to which confirmed the issues of over £4000 worth of work to get the vehicle road worthy and a drivable state and still after nearly 6 weeks no response. We have used the vehicle for 2 days since receiving it and all we get is emails saying the client is deciding their next proposal. I would stay clear of this company for sure and happy to show all disgraceful messages and emails from them to anyone wishing to see. I don’t leave reviews like this ever but feel this is now the only option. I’ve also reported them to trading standards and have passed this over to a debt recovery agency.

17 September 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi, This is a complex matter and is being dealt with in a professional and timely manner by our Motor Trade experts. If necessary we welcome any contact from Trading Standards but don't feel it will be necessary.

Rated 5 out of 5 stars

thanks for a seamless transaction.

thanks for a seamless transaction.
good and quick transaction, the car arrived as described, the seller even had it valeted. appreciate that.

13 August 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi, thank you very much for your kind review. William

Rated 5 out of 5 stars

Ford focus delight

We are having a great time in our recent purchase from Richard, Loraine and William which is our 4th car from them. We find buying a car from them is easy, they are the nicest and most polite and helpful people you can have when purchasing a vehicle. We saw it on Sunday and it was delivered on Monday. And we will be visiting when we next change one of our vehicle. As we have never had any problems with them
Thank you all and we also recommend you to all our friends and family.

11 August 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Sandra, so glad you have now bought 4 cars from us. Really kind words, thank you. Look forward to selling you more in the future! All the best. William

Rated 5 out of 5 stars

Bloke was just a solid down to earth…

Bloke was just a solid down to earth answered all my questions told me everything straight just very helpful love my volvo v60 best motor I think I will own for a good few years

27 July 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Sam, thank you very much, enjoy the V60. William

Rated 5 out of 5 stars

Great, honest company

Great company. Found a Discovery 3 which was delivered by Richard the next day. All great and then a wheel bearing went. True to their word, Will came and picked up the car and had it repaired within the same week. Just returned from a 1500 mile France trip, which was why we needed the Disco in the first place, and the car was brilliant. An honest company with excellent customer service. Would definitely recommend.

23 June 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi, wow thank you for such a great review. Glad we could meet your standards and get the car 100% for you. Enjoy. William

Rated 5 out of 5 stars

Richard was so professional and helpful…

Richard was so professional and helpful and honest with the purchase I can highly recommend them , I searched for ages to find a decent car , I wish I’d gone to Greenpoint first
When I need another car I will certainly try Greenpoint first 👍

5 July 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Gary, really glad you like the car and had a great experience with us. Thank you for taking the time to share. William

Rated 5 out of 5 stars

Richard and William was great from the…

Richard and William was great from the start. Richard delivered my car today and was so helpful sending photos videos with good detail answered all questions I had and delivered it and everything was amazing service from start to finish I am so happy with my new Audi convertible thank you so much defo recommend these lovely men.

14 June 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Danny, thank you very much for a great review. Really appreciate it. William

Rated 5 out of 5 stars

100% honest and transparency with Richard


I recently purchased a secondhand car from Richard's family-run dealership, and I couldn't be more thrilled with my experience! From start to finish, the level of honesty and transparency was exceptional, which is often hard to come by in the car buying process.

Before finalizing my purchase, Richard provided me with all the necessary details, along with pictures and videos, ensuring that there were no misunderstandings about the vehicle. This thoughtful approach made my decision-making process so much easier and stress-free.

To top it off, the car was delivered to my doorstep at no extra cost, which was a fantastic bonus!

Having bought secondhand cars intermittently over the last decade, I've had my share of negative experiences with unreliable dealers. However, I can wholeheartedly say that Richard's business stands out as a beacon of trustworthiness and reliability. If you're in the market for a secondhand car and seeking a dealer who genuinely cares about their customers, look no further than Richard. I can't recommend his dealership highly enough!

9 June 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi, wow! Thank you very much. These great reviews go a very long way for us a business so much appreciated. William

Rated 5 out of 5 stars

Can’t fault them, highly recommended

Clear and concise comms from the outset, rapid turnaround (part ex) and the car exactly as described.

Would thoroughly recommend Greenpoint to anybody thinking about buying from them. Brilliant from start to finish.

Thank you team!
Joe

8 June 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Joe, thank you for taking the time to write such a kind review. William

Rated 4 out of 5 stars

I called and inquired about a vehicle…

I called and inquired about a vehicle William was very helpful he sent me a video in no time of the car. Pleasant, helpful staff and they deliver as well.

2 June 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi John, thank you for your great review. Enjoy the car. William

Rated 5 out of 5 stars

Great service

Great service! Would definitely buy a car from here again.
The clutch on my car went after only owning it 3 weeks, Greenpoint car sales collected it and left me a courtesy car on a Sunday!!!! Very quick turn around as I had my car back with me by the Wednesday.

4 June 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Jade, thank you for your great review. William

Rated 5 out of 5 stars

Skoda Octavia 04 June 2025

I bought my car from Richard and he delivered it to NE Scotland. Fantastic service from this family run business. I would not hesitate to return for another vehicle.

4 June 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Alan, glad you experienced our free delivery service. Thank you for writing a great review. William

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