Greenlight Motors Reviews 

692
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them through the entire car buying process, ensuring everything feels smooth, transparent, and completely stress-free from start to finish. Consumers are also very happy with the overall user experience, noting that vehicles often arrive in immaculate condition, matching their online descriptions perfectly. However, some customers also noted significant issues with aftersales support and communication when unexpected mechanical problems arose shortly after purchase. Some reviewers experienced frustrating delays, poor responses, and unhelpful interactions from the customer care team when trying to resolve complaints about faulty vehicles.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful and professional... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions about their... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split experiences regarding... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth, easy, and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazed by the quick,efficient and professional service I received from Greenlight motors and more specifically from Alex. He kept me updated from the minute the sale went through in regards... See more

Rated 5 out of 5 stars

Myself and my husband bought an Audi 20 plate Q5 from green light motors. The service was amazing overall. We had a slight issue with the car and Tammy was first point of contact and really ensured... See more

Rated 5 out of 5 stars

Friendly, Patient and Accommodating I applied to greenlight after spotting a car I was after at their showroom, however it had unfortunately sold, but I needed finance anyway. From start to finish "H... See more

Rated 5 out of 5 stars

I’m not usually one to write reviews, but Greenlight Motors deserve a shout out. We’ve never bought a car from a non-mainstream garage before, but Greenlight had the vehicle we wanted. We went... See more


Company details


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4.1

Great

TrustScore 4 out of 5

692 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.1

All reviews

(692)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got myself a Mercedes C220 ,was served…

Got myself a Mercedes C220 ,was served by Rachel,very patient and kind young lady. Explained the process step by step .
Overall ,everyone was extremely helpful and kind. Clarice, who helped me acquire the finance, all the way the end,young were amazing .
Keep up the good job,am cruising away in style!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Myself and my husband bought an Audi 20 plate Q5 from green light motors. The service was amazing overall. We had a slight issue with the car and Tammy was first point of contact and really ensured the issue was solved. Tammy kept in contact and checked in thoroughly, listened to all queries and took it upon herself to make sure we were satisfied customers. Tammy is a credit to the company, thank-you once again.

Zafar Iqbal and Rifat Khanum.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, Harry talked me through every step of the process, my credit isn’t the best but all was completed within an hour. Can’t recommend this company enough. 5 ⭐

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Greenlight motors have been a pleasure

Greenlight motors have been a pleasure, they made the application so easy. Imran always checked in on me listened to what I wanted and needed and found the perfect car and price for me. Would definitely recommend

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. I was dealing with Iram and can’t praise her enough. Worked continuously and patiently to find the perfect car for me. excellent communication and people skills. I will defo be back again when it’s time. Thank you

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Iram from Greenlight motors went above…

Iram from Greenlight motors went above and beyond day and night 😂🫣 (sorry Iram !) to help me out and answer any questions I had and find me my perfect car! Definitely recommend and will always go back to her and use in the future

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault greenlight motors at all!

Can’t fault greenlight motors at all!! The help and guidance I got from Fatima was second to none!! Absolutely brilliant!! I can’t praise her enough!!! From start to finish she was beside me!! Greenlight motors…. You should be so proud !!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Zeeshan

So I wanted to start by saying how my own personal experience has been with this pleasant young gentleman zeeshan.
From the very beginning of being contacted by him regarding purchasing a car he has been very supportive efficient knowledgeable in every aspect of his knowledge.
His experience knowledge is wasted in this department he needs to be promoted to a managers post as he has so much potential has respect for the customers concerns very well spoken listens to what you are saying
Promises to contact people to get the information for me.
I can not praise zeeshan enough as he continued to give me reassurance throughout the whole process off purchasing a car.
Thankyou zeeshan for all the support patience perseverance that you have followed through with everything you promised me I highly rate you star 🌟 of the month if there ever is in your department.
So anyone looking for a knowledgeable trustworthy young gentleman then you need to contact zeeshan directly he will be such an asset especially if he becomes a manager he is a fair honest trustworthy guy
Again Thank-you for all that you have supported me with

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Picked up my new land rover discovery…

Picked up my new land rover discovery today. Alex the logistics manager sorted everything out for me. The process was complete and done within a few days. The car is immaculate and exactly as described. A journey well worth it. Thanks again Alex and the rest of the team

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, Patient and Accommodating

Friendly, Patient and Accommodating
I applied to greenlight after spotting a car I was after at their showroom, however it had unfortunately sold, but I needed finance anyway. From start to finish "Harry" was fantastic, he found similar vehicles to the one that had sold, he sent me pictures directly before they'd even published onto the website and was very helpful. Unfortunately the vehicles were just slightly out of my reach but I cannot fault them at all. Great experience and was easy!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I’m not usually one to write reviews, but Greenlight Motors deserve a shout out. We’ve never bought a car from a non-mainstream garage before, but Greenlight had the vehicle we wanted.

We went into it with our eyes wide open as buying a second-hand car always carries some risk. You hope there aren’t any issues and whilst there’s only so much a seller can do to ensure a car is fit for purpose, we did our research and felt confident before parting with our cash.

A special shout out to Chris, who made the whole process so much easier. We test drove the car twice and nothing was too much trouble.

We absolutely love the car and would recommend the team; nothing was too much trouble and the service was top-notch.

27 September 2025
Unprompted review
Rated 4 out of 5 stars

After days of back and forth of…

After days of back and forth of resolving the financial side of the purchase for my car I’m happy to say I’m actually happy with my purchase and and will forward anyone I know that’s interested in a new vehicle

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Rated 1 out of 5 stars

Rated 1 out of 5 stars
AVOID AVOID AVOID !!
AVOID AVOID AVOID !!!

THEY WILL SELL YOU A FAULTY VEHICLE, BLAME YOU FOR IT AND CAUSE MANY PROBLEMS IN COLLECTING THE VEHICLE, ABUSIVE ON THE PHONE , WILL BULLY ANY WOMEN NOT GOOD COMPANY AT ALL PLEASE AVOID!!!!!!!

25 September 2025
Unprompted review

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