Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor... See more
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Review summary
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Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost im... See more
Company replied
I purchased a Samsung Odessy monitor from here. Listed as refurbished but honestly.... it's brand new. Great condition. FANTASTIC price and delivery. Literally next day. Efficient service. Thanks you... See more
Company replied
Spotless, brand new phones which work perfectly. Quite easy to use with volume controls and answer machine. Delivery very accurate and fairly speedy. Excellent price, excellent phones with excellent... See more
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Company details
Written by the company
Need a new phone, device or appliance for the home? Tired of those dead spots in the house while trying to connect to the internet? Why not try one of our 'Renewed' products, not only will you receive an “As New” product but you will also save on money & help the fragile planet with our great money saving deals we have to offer. All of which come with a 12-month warranty for peace of mind.
Contact info
Unit 1 North Industrial Estate, BN9 0HE, Newhaven, United Kingdom
- 01273329449
- shop@greenboxshop.co.uk
- www.greenboxshop.co.uk
4.7
Excellent
338 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent replacement
All ok cheap replacement for old phones. Don’t use but they look good and do the jiby
6 January 2026
Reply from greenboxshop.co.uk
Thank you for your feedback — glad the replacement phones offered good value and meet your needs.
The right part at the right price
The right part at the right price and delivered in good time meant that my home cordless landline phone system is working properly again. As land lines are soon to be a thing of the past, replacing the system would not have been viable.
6 January 2026
Reply from greenboxshop.co.uk
Thank you for your feedback — we’re pleased the part restored your phone system cost-effectively and arrived on time.
Prompt delivery and web ordering was…
Prompt delivery and web ordering was clear and simple
6 January 2026
Reply from greenboxshop.co.uk
Thank you for your feedback — glad ordering was simple and your delivery arrived promptly.
Where is it?
Email from company that parcel on its way. Then email from Royal Mail saying that it will be delivered 12.1.26. Then another email saying it is further delayed followed by another email saying it will be delivered 12.1.26(again). Now 15.1.26 and still not delivered and no indication when. Unable to talk to a real person at Royal Mail. AI.Chat says will be delivered 12.1.26! Where is my parcel?
15 January 2026
Reply from greenboxshop.co.uk
Thank you for your feedback — we’re sorry for the delay and frustration caused. Delivered
Your item was delivered on 21-01-2026.
Tracking number:
IV627556133GB
Service used:
Royal Mail Tracked 48™
Just as good as you would expect
Nice product , reasonable price, delivered promptly and on time. It doesn’t get much better than that.
7 January 2026
Reply from greenboxshop.co.uk
Thank you for your feedback — we’re delighted you’re happy with the product, price, and prompt delivery.
Excellent - no more to add
Spotless, brand new phones which work perfectly. Quite easy to use with volume controls and answer machine. Delivery very accurate and fairly speedy. Excellent price, excellent phones with excellent delivery. What more can I ask for?
29 December 2025
Reply from greenboxshop.co.uk
Thank you for your fantastic feedback — we’re delighted you’re pleased with the phones, price, and delivery. Enjoy your purchase!
Bt phone
Delivery was great and very fast only issue is phone will not connect with the BT hub.
6 January 2026
Reply from greenboxshop.co.uk
Thank you for your feedback — we’re glad delivery was quick. Please contact our support team and we’ll help resolve the BT Hub connection issue.
Reply from greenboxshop.co.uk
Thank you for your feedback — we’re pleased ordering was easy and your delivery arrived quickly.
A Superb Seller
A Superb Seller. Great Telephone Hand Sets to replace my tired old ones.
I was delighted with the quality and the price, also the delivery was really fast.
I’m over the moon now I have new fully functioning phones again.
Thank You So Much
2 January 2026
Reply from greenboxshop.co.uk
Thank you for your wonderful feedback — we’re delighted you’re enjoying your new handsets and that the quality, price, and delivery met expectations.
Reply from greenboxshop.co.uk
Thank you for your feedback — we’re pleased you found the price competitive and ordering straightforward.
Time for a change.…
Replaced existing phones which were breaking down Super reception TY
29 December 2025
Reply from greenboxshop.co.uk
Thank you for your feedback — we’re delighted your replacement phones are working well and providing great reception.
Quick delivery and was by far the…
Quick delivery and was by far the cheapest product compared to other websites.
12 December 2025
Reply from greenboxshop.co.uk
Thank you for taking the time to leave a 5 star review, it is appreciated.
Quick efficientBT digital phone box delivery and product…
Quick efficient delivery and product working well.
11 December 2025
Reply from greenboxshop.co.uk
Thank you for your positive review.
Reply from greenboxshop.co.uk
Thank you for taking the time to leave a 5 star review, it is appreciated.
parcel is hopeless as i cannot do the…
parcel is hopeless as i cannot do the mobilephone log in
15 December 2025
Reply from greenboxshop.co.uk
Not sure what you are referring to but happy to help with tracking if required.
Good experience fast delivery good…
Good experience fast delivery good quality product
11 December 2025
Reply from greenboxshop.co.uk
Thank you for your positive review :)
Next day delivery failure
Paid extra for next day delivery (Royal Mail Tracked 24T™). Took 2 days.
8 December 2025
Reply from greenboxshop.co.uk
So sorry that Royal Mail failed to deliver within the your expected time frame.
Exceptional service.
After ordering the wrong piece of equipment, the sales lady was exceptionally helpful and patient in sorting out the problem. The correct phone base was sent with no extra postage charged. It was an absolute pleasure doing business with them.
27 November 2025
Reply from greenboxshop.co.uk
Thank you for your positive review :)
Very prompt and efficient service
Very prompt and efficient service. Phones are as new……couldn’t tell the difference. I would highly recommend this company.
28 November 2025
Reply from greenboxshop.co.uk
Thank you for your positive review :)
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