I ordered 2 Yeti Ice Blocks on Tuesday 14th July at 4pm and they arrived via courier on Wednesday 15th. That is a company that deserves a 5/5 for service and delivery! absolutely excellent! Than... See more
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Very helpful and approachable staff. Gave good advice and showed me a few options for hiking boots. Ended up buying the boots from their online store but on delivery I noticed a manufacturing defect w... See more
Company replied
I got excellent advice on hiking boots in the South Great George's Street shop from a very knowledgeable sales assistant. He went through lots of boots with me, when we decided on the most suitable... See more
Company replied
Bought a pair of Hoka Anapacas for a five day hike in the alps. Had great service when trying on different shoes with Ian, who shared his time and knowledge while I was deciding. Later when the shoes... See more
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Outdoor Sports Store
- Running Store
Written by the company
Founded in 1976, the shop is currently owned and managed by Ken Costigan and Derek Moody. It's as 100% Irish now as it was guaranteed Irish back then. Since our inception as the Great Outdoors, we have welcomed many adventurers through our doors. People venturing off to the North Pole, Everest and other hard to reach places have all stocked up here before setting off. Others diving in the Red Sea or the Glacial Fjords of Iceland have been equipped through ourselves. Students on J1 visas or Australian work permits have all been looked after before heading off on their travels. No matter how big your adventure, it's still your adventure and we have always strived to make that adventure the best possible one. We hope that anyone who enjoys "the Outdoor Life" will find much to interest them both in our shop and on our site. We have built our reputation on our great brand ranges and the experienced and qualified staff that we employ. All of the staff are outdoors' people and have as much interest in adventure as our customers do.
Contact info
53-54 South Great George's Street, D02 X208, Dublin, Ireland
- +353 1 6794293
- info@greatoutdoors.ie
- www.greatoutdoors.ie
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The purchase I made was delivered in a…
The purchase I made was delivered in a timely fashion
9 March 2024
Reply from Great Outdoors
Thank you for your review Robert, we appreciate it.
Customer service was unreal and…
Customer service was unreal and couldn't be more helpful,
5 April 2024
Reply from Great Outdoors
Hi Peter, thank you so much for this review - it means a lot to us! We hope you are happy with your new Forerunner and hope to see you again.
- Ben
Super experience
Fast, efficient and value for money experience! Well done Great Outdoors 👏
18 April 2024
Reply from Great Outdoors
Thank you for the kind words Laura, we hope you like your new watch!
Ordered and received on same day with…
Ordered and received on same day with very helpful staff on the phone
17 April 2024
Reply from Great Outdoors
Thank you Anna! We are happy to hear all went so well.
I felt the service was a bit…disappointing not as sharp as it used to be.
I felt the service was a bit impersonal. Possibly the fact it was Sunday afternoon didn’t help matters. The staff didn’t appear to be familiar with the stock in store and the online stock, which I found confusing.
Eventually I found the item that I needed in your online store.
Apologies for the negative review.
15 April 2024
Reply from Great Outdoors
Hi Geraldine,
Sorry to hear you feel that our service was not up to standard. If you could contact me directly through orders@greatoutdoors.ie or ring our store on (01) 679 4293 to provide some details regarding this service we provided you - it would be of great help for us to improve.
Kind regards,
Ben Costigan,
Great Outdoors
Very quick and easy process
Very quick and easy process. Got to pick up my item very quickly after ordering and the staff were really helpful and friendly in the shop when I went to pick up my item. Would recommend!
15 April 2024
Reply from Great Outdoors
Many thanks for the kind words Anne Marie! We hope you like your new Columbia jacket.
Excellent customer service and speedy…
Excellent customer service and speedy dispatch and delivery of item
30 March 2024
Reply from Great Outdoors
Thank you for the kind words Martin! We appreciate it.
Online order
Online order so can't say anything about their stores. Quick delivery time and no issues, pleased with the service.
13 April 2024
Reply from Great Outdoors
Many thanks David! We hope to see you again.
Fantastic service ordered online at 12…
Fantastic service ordered online at 12 pm and received later that day.
12 April 2024
Reply from Great Outdoors
Thank you for your review Catherine, we appreciate it!
Positive experience
Great experience. Initially, I has some problems using a Gift Card on the website. But when I rang the shop, Ben was able to deal with everything over the phone.
11 April 2024
Reply from Great Outdoors
Many thanks Brendan! We appreciate your feedback and are glad to hear Ben could help you out.
Had my purchases within a day
Had my purchases within a day. IT glitch on my account was sorted straight away. Really great customer service
27 March 2024
Reply from Great Outdoors
Hi Jenni, many thanks for the feedback. Glad to hear your account error has been resolved promptly, we hope to see you again.
-Ben
Very quick delivery and very happy with…
Very quick delivery and very happy with the watch thanks will be ordering again
6 April 2024
Reply from Great Outdoors
Many thanks Tracey - it is great to hear you are happy with your product!
Ordered on Monday,Delivered on Tuesday 👍
8 April 2024
Reply from Great Outdoors
Thank you for leaving us this review Anthony, glad to hear our delivery was so prompt.
Disappointed Shopping Experience
I like the quality of outdoor cloths and boots.
I do not like the lack of choice on some products e.g. I was looking for Berghaus Gaiters. None in stock Also only gaiters in stock was Trekmaster but no size suitable for me (no large). Also appears to be change in range probably due to the trend towards Sports Casuals particularly womens fashion.
25 March 2024
Reply from Great Outdoors
Hi Eugene,
We are sorry to hear our selection was not to your liking - we pride ourselves on our huge range of gear that will cater to all levels of experience for the outdoors.
Thankfully in the meantime, we have restocked fully in our outdoor gaiters, with 4 styles in size large.
Thank you for your feedback!
Ben
Reply from Great Outdoors
Thank you for the 5 stars Tracey!
Reply from Great Outdoors
We love to hear that Gertrude! We hope you like your new boots.
Quality products and fast delivery
Quality products and fast delivery. Good feedback about order status
6 April 2024
Reply from Great Outdoors
Thank you for the feedback Yvonne. We hope you are happy with the new boots.
Reply from Great Outdoors
Thank you for the 5 stars Paul!
Very helpful and approachable staff
Very helpful and approachable staff. Gave good advice and showed me a few options for hiking boots. Ended up buying the boots from their online store but on delivery I noticed a manufacturing defect with one of the shoes. In-store the staff were understanding and swapped the boots for a different pair. Overall I am happy with the experience and I will be back in for a few more hiking bits
4 April 2024
Reply from Great Outdoors
Hi Emmet, we love to hear that. Thank you for taking the time to share your experience with us in-store! We pride ourselves on our customer service so it is great to hear that is going as planned.
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