Greatmats.com Corporation Reviews 

9,856
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, noting their appealing appearance and ease of installation. Many people appreciate the helpful and knowledgeable staff who make the ordering process simple and straightforward. Reviewers frequently highlight the fast and timely delivery, with many orders arriving sooner than expected. However, some customers also noted issues with delivery, including delayed or missing items, and general confusion or problems with shipping companies. A few other people felt that some products did not meet expectations regarding exact dimensions, or experienced issues with discoloration and suitability for their intended use.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting its ease of assembly and good quality... See more

Quality

Customers had positive experiences with quality, highlighting that materials are good, sturdy, and thick,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and quick... See more

Order

People report positive experiences with order, often highlighting the ease of the ordering process and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and knowledge. Staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(9,856)

486 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

Great from the initial phone call to delivery. Came on time (early in fact) which was huge for my clinic start-up. Thanks Greatmats!

16 April 2026
Rated 5 out of 5 stars

THAT WAS FAST

I know it doesn't always happen, but we received our mat in less than a week! Delivery was prompt, communication was great, ordering was a breeze. Thank you for a great experience and a wonderful product!!

15 April 2026
Rated 5 out of 5 stars

Easy to work with and looks good

Beth was very helpful with the purchase. The delivery was fast. The material is easy to work with and goes down quickly.
It looks great and is a great improvement over a slab of concrete. Be sure to have a rubber mallet and something to protect your knees. I used a mechanics creeper to sit on for much of it and that worked well. I would recommend this product to a friend.

14 April 2026
Rated 5 out of 5 stars

Super friendly

Super friendly! My consultant Katie was phenomenal. Helped me every step of the way and made the process an ease!

10 April 2026
Rated 5 out of 5 stars

Happy Turf Owner

The customer service from our salesperson was fantastic. Communication was excellent. The turf mat exceeded our expectations. Highly recommend!!

13 April 2026
Rated 5 out of 5 stars

Wonderful selection of flooring

Wonderful selection of flooring. We have used Greatmats twice and have been thoroughly impressed with their service and product quality both times. Jake was a wonderful sales rep that directed us to what would be best to serve our needs. The product has held up so well we have used it now in other locations.

17 March 2026
Rated 4 out of 5 stars

The rep was very helpful

The rep was very helpful. The only negative about the experience was the lead time. It should not take that long to load 1 single rolls and ship it out. Quicker delivery's.

10 April 2026

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