3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more
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Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
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Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
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Replied to 92% of negative reviews
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Everything went so smoothly
From asking questions, placing the order, to coordinating the freight delivery. Everything went incredibly smoothly. Thank you!
Great mats and an excellent experience…
Great mats and an excellent experience from start to finish. The ordering process was smooth, communication was clear, and the mats shipped quickly. Everything arrived well-packaged and in great condition.
The mats themselves exceeded our expectations. We use them daily for our jiu-jitsu program with both kids and adults, and they’ve held up extremely well. They provide a safe, professional training surface, are easy to clean, and fit together nicely. The quality, durability, and overall appearance have been outstanding.
We’re very happy with our purchase and would highly recommend both the product and the company to anyone looking for quality grappling mats.
Kaitlyn was very helpful with any and…
Kaitlyn was very helpful with any and all questions I had from choosing product, ordering and shipping.
Installation was not difficult and my new rec room is turning out great.
Quality product
Quality product, easy to install. My horses love them! The customer service was professional and comforting. Communication during ordering and shipping was flawless! Great company!!
Physical Therapy exercise matt.
The matt was a lot firmer than I expected. It is not very comfortable to me, since part of my exercises are face/chest down. The construction is good. Lastly, the matt is a lot larger than what I need, but the size I purchased was the closest to a 3 feet by 7 feet matt that you offered. Thanks!
Fantastic customer service and quick shipping
Greatmats was super helpful when we were trying to decide what kind of floor mats to get for our basement play-area. They sent 3 samples and were quick to reply to emails and phone calls when we had questions. After we ordered, the mats came really quickly! I was surprised how quickly they arrived. They were easy to put together and they work great for us! Thanks!
Prompt Customer Service
Angie was very helpful when one of the items went missing during shipping and arranged to get it to us promptly!
My initial correspondence with this…
My initial correspondence with this team was great. The product came promptly, and it was in great shape and was easy to put together.
am extremely disappointed with my…
am extremely disappointed with my experience.
I spent over $600 on a tap floor from Great Mats. When it arrived, we assembled it according to the instructions and tested it with both instructors and students. The floor was so slippery that multiple people felt unsafe tapping on it. As a dance studio owner, safety is my top priority, and this product simply did not perform as expected.
I immediately contacted the company to request a return. That's when I learned that because we had interlocked the tiles and tested the floor, the product was no longer eligible for return. In other words, the only way to discover whether the floor is safe and suitable for its intended purpose is to do the very thing that voids your ability to return it.
The explanation given was that assembling and disassembling the tiles could damage the corners. That raises a serious question: if the corners can be damaged after a single assembly and disassembly, how durable is the product really?
The most frustrating part is being stuck with an expensive product that cannot be safely used for its intended purpose and cannot be returned once tested. Buyers should read the return policy very carefully before purchasing, because you may have no practical way to evaluate the product and still qualify for a refund.
I would not purchase from this company again.

Reply from Greatmats.com Corporation
Eric made the process of ordering great
Great customer service,quick delivery…
Great customer service,quick delivery with tracking information.
Matting for dog training
I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recommended the smaller tiles to avoid freight charges. The mats arrived quickly and are very easy to install. My pup couldn't wait to do zoomies and I was pleased to see the excellent traction of the mats while she did so. Excellent product and service!
Great product looks very good when…
Great product looks very good when done. I'll be sending pictures soon.
thanks for being awesome as usual and…
thanks for being awesome as usual and shipping fast
Floor Tape
I am always able to call & order more tape for the floor we purchased in 2020 without any troubles. They are awesome to work with!
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