Greatmats.com Corporation Reviews 

9,856
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, noting their appealing appearance and ease of installation. Many people appreciate the helpful and knowledgeable staff who make the ordering process simple and straightforward. Reviewers frequently highlight the fast and timely delivery, with many orders arriving sooner than expected. However, some customers also noted issues with delivery, including delayed or missing items, and general confusion or problems with shipping companies. A few other people felt that some products did not meet expectations regarding exact dimensions, or experienced issues with discoloration and suitability for their intended use.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting its ease of assembly and good quality... See more

Quality

Customers had positive experiences with quality, highlighting that materials are good, sturdy, and thick,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and quick... See more

Order

People report positive experiences with order, often highlighting the ease of the ordering process and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and knowledge. Staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(9,856)

486 reviews in the last 12 months

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Rated 5 out of 5 stars

Great mats and an excellent experience…

Great mats and an excellent experience from start to finish. The ordering process was smooth, communication was clear, and the mats shipped quickly. Everything arrived well-packaged and in great condition.

The mats themselves exceeded our expectations. We use them daily for our jiu-jitsu program with both kids and adults, and they’ve held up extremely well. They provide a safe, professional training surface, are easy to clean, and fit together nicely. The quality, durability, and overall appearance have been outstanding.

We’re very happy with our purchase and would highly recommend both the product and the company to anyone looking for quality grappling mats.

2 May 2026
Rated 5 out of 5 stars

Quality product

Quality product, easy to install. My horses love them! The customer service was professional and comforting. Communication during ordering and shipping was flawless! Great company!!

19 May 2026
Rated 3 out of 5 stars

Physical Therapy exercise matt.

The matt was a lot firmer than I expected. It is not very comfortable to me, since part of my exercises are face/chest down. The construction is good. Lastly, the matt is a lot larger than what I need, but the size I purchased was the closest to a 3 feet by 7 feet matt that you offered. Thanks!

19 May 2026
Rated 5 out of 5 stars

Fantastic customer service and quick shipping

Greatmats was super helpful when we were trying to decide what kind of floor mats to get for our basement play-area. They sent 3 samples and were quick to reply to emails and phone calls when we had questions. After we ordered, the mats came really quickly! I was surprised how quickly they arrived. They were easy to put together and they work great for us! Thanks!

16 May 2026
Rated 1 out of 5 stars

am extremely disappointed with my…

am extremely disappointed with my experience.

I spent over $600 on a tap floor from Great Mats. When it arrived, we assembled it according to the instructions and tested it with both instructors and students. The floor was so slippery that multiple people felt unsafe tapping on it. As a dance studio owner, safety is my top priority, and this product simply did not perform as expected.

I immediately contacted the company to request a return. That's when I learned that because we had interlocked the tiles and tested the floor, the product was no longer eligible for return. In other words, the only way to discover whether the floor is safe and suitable for its intended purpose is to do the very thing that voids your ability to return it.

The explanation given was that assembling and disassembling the tiles could damage the corners. That raises a serious question: if the corners can be damaged after a single assembly and disassembly, how durable is the product really?

The most frustrating part is being stuck with an expensive product that cannot be safely used for its intended purpose and cannot be returned once tested. Buyers should read the return policy very carefully before purchasing, because you may have no practical way to evaluate the product and still qualify for a refund.

I would not purchase from this company again.

1 June 2026
Unprompted review
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry to hear of the disappointment associated with this purchase. The return policy and Greatmats terms and conditions were agreed upon at the time the customer placed the order on our website. We also have a disclaimer on the product page stating that when the kits are brand new, the floor may feel slippery. This improves over time as the floor is used more. While we did explain that at times, the interlocking tabs and loops can be damaged during installation, this is not related to product durability but was used as an example as to what we have seen in the past when orders are returned after customers improperly installed the material.

Rated 5 out of 5 stars

Matting for dog training

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recommended the smaller tiles to avoid freight charges. The mats arrived quickly and are very easy to install. My pup couldn't wait to do zoomies and I was pleased to see the excellent traction of the mats while she did so. Excellent product and service!

19 May 2026
Rated 5 out of 5 stars

Floor Tape

I am always able to call & order more tape for the floor we purchased in 2020 without any troubles. They are awesome to work with!

16 May 2026

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