Gravesham Trophy Centre Reviews 

745
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the exceptional quality of the trophies and engraved items, praising the fast and reliable delivery service that consistently meets tight deadlines even for urgent orders. People note that the ordering website is very easy to navigate, and the friendly team provides wonderful support when discussing custom designs and detailed proofs before production begins. Consumers frequently note that items arrive beautifully packaged, making the entire purchasing journey pleasant, smooth, and completely satisfying from start to finish. However, some people mentioned minor delivery delays and occasional shipping hiccups caused by external couriers during transit.

What people talk about most

Product

People report positive experiences with product, noting that items arrive promptly and are exceptionally well... See more

Service

Customers consistently note positive experiences with service, highlighting fast turnaround times and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the amazing items and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast arrival times and... See more

Order

Reviewers highlight positive aspects of order, noting that the website makes it easy and straightforward to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have ordered a few trophies over the past 20+ years from GTC John and never been disappointed. On this occasion needed a memorial trophy, with a limited budget, John went extra mile to get us as much... See more

Rated 5 out of 5 stars

Thanks to John and his team I have just purchased all next seasons golf trophies with their help and assistance in getting them all engraved and delivered in short time. 2nd year running with excellen... See more

Company replied

Rated 5 out of 5 stars

A young man who I know, had been awarded a Music Scholarship and I chose a very smart looking, musically appropriate trophy from Gravesham Trophy Centre. Myself & his family were all delighted with th... See more

Rated 5 out of 5 stars

Gravesham Trophy Centre supplied a nickel plated salver memorial trophy in memory of one of our recently departed Committee Members. They delivered a very professional & knowledgeable service fro... See more

Company replied


Company details

  1. Trophy Shop
  2. Corporate Gift Supplier
  3. Engraver
  4. Glass Engraver
  5. Glassware Store

Written by the company

Established in 1992 by John Gaymer, The Gravesham Trophy Centre is a friendly, family-run business based in Gravesend, Kent. We have a passion for giving you professional, high-quality engraved items you will be proud to own or present. For over 30 years, we have supplied personalised awards, gifts, medals and glassware to our customers all over the UK and internationally.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(745)

188 reviews in the last 12 months

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Rated 1 out of 5 stars

Won't fit

Medal box i received that has a plastic insert that fits 3 different size medals the plastic has 2 small ridges either side of the indent for the medal.The 70mm I have won't securely fit in the insert due to these 2 small ridges ,so I had to cut these out to get the medal to fit .very poor quality considering the price .couldn't send it but as I needed it for a presentation on Monday .

28 February 2026
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Malcolm,

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations.

Our budget medal presentation boxes are specifically designed to fit the medals we supply. As your medal was not from our range, we’re unfortunately unable to guarantee compatibility. If we had been aware of the issue at the time, we would have been more than happy to offer a full refund to resolve the matter.

We appreciate that you were working to a tight timeframe for your presentation. In hindsight, we could have made it clearer that our boxes are not guaranteed to be compatible with third-party medals, and we apologise for any confusion this may have caused.

We always strive to provide fair and helpful solutions, and we regret that on this occasion we were unable to meet your expectations.

If you would like to discuss this further, please don’t hesitate to contact us directly.

Kind regards,
John

Rated 5 out of 5 stars

Highly recommended

We were notified the company I work for was closing on the Monday, so needed a fastball gift for a colleague by Friday! Michelle and the team were fantastic and the engraved glassware arrived beautifully presented and in good time! Very impressed and would highly recommend.

26 February 2026
Rated 5 out of 5 stars

Thank you for going the extra mile

Have ordered trophies several times from Gravesham Trophy Centre and the trophies have always been amazing. This time my file for the logo was empty so they contacted me to resend and double checked it to ensure all okay. Thanks James - really appreciate the extra effort you went to.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

After a recent purchase from gravesham…

After a recent purchase from gravesham trophies, Michelle above and beyond for an engraved trophy by tweeking my specific design at the 11th hour at my request.
Thanks so much for your professionalism!

11 February 2026
Unprompted review
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Thank you so much for your kind words!
It was an absolute pleasure working with you to deliver your order exactly as requested. We truly appreciate your support of our business and look forward to helping you again in the future!

Rated 5 out of 5 stars

A great company that goes beyond to…

A great company that goes beyond to help you and offers a professional yet personal service.

5 February 2026
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Thank you so much for your feedback!

We’re really glad to hear you felt well looked after. Going the extra mile while keeping things professional and personal is exactly what we aim for, so it’s great to know that came across.

We truly appreciate your support and look forward to helping you again anytime!

Rated 5 out of 5 stars

Would definitely would recommend!

Ordering was straight forward. Reasonable price, included free engraving. Emailed after purchase, customer service team extremely helpful, went above and beyond, changed engraving details. Would definitely would recommend Gravesham Trophy Centre.

29 January 2026
Rated 5 out of 5 stars

Memorial Trophy, limited budget

Have ordered a few trophies over the past 20+ years from GTC John and never been disappointed. On this occasion needed a memorial trophy, with a limited budget, John went extra mile to get us as much as he reasonably could, within budget. The finished product is very worthy as a memorial trophy and will remain so for several years.

10 January 2026
Rated 5 out of 5 stars

A very sleek and professional company!

A very sleek and professional company. From start to finish I was well looked after and my order has been delivered to my complete satisfaction!

I dealt with Anthony for design proof approval - he was extremely helpful and professional at all times.

Thank you Team Gravesham Trophy Centre!

30 January 2026

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