Grattan Online Reviews 

2,680
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and wide variety of products available, ranging from fashion to home goods. Many find the online ordering process easy and appreciate the diverse selection that caters to different tastes and ages. People often receive their items promptly, with some noting quick delivery times and good condition upon arrival. However, some customers also noted significant issues with delivery services, citing lost parcels, delayed arrivals, and items left improperly. A few other people also felt that the introduction of delivery charges was a negative change, as deliveries were previously free. Additionally, some reviewers experienced unhelpful customer service and occasional discrepancies between product descriptions or sizing.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising prompt and fast delivery, good... See more

Product

Clients share positive opinions on product, with many reviewers consistently pleased with the quality,... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and items... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently pleased with the good... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company is good but the only thing that lets them down is the company that's deliving the parcels and that's evri worse delivery company in the world lost 3 of or parcels in a week. Then send my... See more

Rated 4 out of 5 stars

I LOVE SHOPPING WITH GRATTAN BEST CATALOGUE EVER. HAD PROBLEMS WITH MY DELIVERY 2 ITEMS SAYING DELIVERED BUT NOT RECEIVED THEM, GRATTAN TRYING TO FIND OUT WHAT HAS HAPPENED. NOT STRUCK ON EVR !!!

Rated 5 out of 5 stars

Easy ordering & finding items, to adding to account & paying for items makes life so much better. Also choice of returns as either by courier or drop of shop again so easy. Have noticed though that we... See more

Rated 5 out of 5 stars

Grattan is a super Company to deal with! Quality goods in all aspects! Fashion,footware,Home goods,Everything you can ever think of,grattan normally sells it!!! Friendly ,proffessional people... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,680)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

've been wit

I've been with Grattan for nearly 50 years. They always have a great choice and top quality items. Always there to answer any queries and customer service are so helpful. I'd recommend them all the time.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Good selection of Brands and…

Good selection of Brands and products.Frequently send me discount codes.Fast delivery of goods by courier.Have been with Grattan for over 20 years so that speaks for itself.
Highly recommended.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

I have shopped with Grattan for many…

I have shopped with Grattan for many years and have always found their customer service to be excellent, returning is easy, and refunds are given quickly. Any issues that cannot be solved online are always dealt with professionally over the telephone with one of their advisors. I would highly recommend Grattan to anyone who is looking to open an account.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

I have had nothing but negative reviews…

I have had nothing but negative reviews to make regarding this Grattan business. They have taken from me Money that they failed to refund due to an order being cancelled and not sent. Despite numerous emails letters to head office I have NOT received one single response or my postage refund that is in accordance with the T & Cs of Grattan.
Terrible disgusting service.

13 February 2025
Unprompted review

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