Grasscity.com Reviews 

GrassCity has excellent quality at good prices.
Delivery has been earlier than expected on all of my orders so far.
I will continue to shop at GrassCity... Very Happy with the service I have received. Thank you..

I love my little pipe. Fast shipping and packed very well. Thank you

I ordered 3 items. Carb cap, quartz banger, dab rig. Received an email saying my pack was shipped. Got a small box with carb cap only. No communication about only one item shipping out. I email about the issue and was told that end of year inventory is why my other 2 items didn’t ship. Funny how there was zero communication about that when I got the email saying my package was shipped. And I still don’t have my other 2 items. I also offered to take pics of the small box and tracking taped directly to it because the dab rig I ordered wouldn’t even fit in the box I got. Won’t order from here again.

My Item shipped faster than expected, and I’m more than satisfied with my product. This company is as real as it gets!

my purchases were exactly what i imagined i'd be receiving

Product was reasonably priced and delivered promptly. Nice selection to choose from and good quality. I will be a returning customer.

I got my bowl but not my bong. There is no customer service. All the links I click go to nothing. I have tried to contact USPS about my order. It just says the same thing every day since October 24th. I am ticked. I will do what I can to get a refund. And I have to buy a replacement. It was supposed to be here two days after I ordered it this is BS. And I don't want to hear that it's a fake company because I ordered it from grasscity.com

Very happy and looking forward to more

Great products, and great customer service. Anytime I have ordered from these guys, and a glass piece has arrived broken, they are quick to respond, and get a new one shipped out.

Had What I needed. Bowls seem a bit smaller than what I a used to, but they work great.

Timely order. Good price. Excellent packaging and a nice little additional ‘treat’ in the box.

As for item? xvape-avant-portable-herb-vaporizer If you’re deliberating and unsure. Do it. You won’t be dissapointed. 😊

I'm enjoying my recent purchase. After receiving my order I am happy with quality of glass and picks made by order selectors. I plan to re order! Thanks for the glass!

Got my dap rig in half the time as expected!
Perfect piece, nothing broken or scratched or anything!
Will be doing all my business with them for now on!

Great selection. Good prices. Fast delivery.

I love this company! Everything I have seen/used is fantastic!

So we ordered a couple items from them (a sidecar dab rig and a honey straw angled attachment) as an anniversary gift for my wife.

She loved the items, but there was a missing part on one (one of the three attachment options included with the sidecar was missing) and the other had a manufacturing defect (one of the glass rims was misshapen and as a result one side was 1-2mm smaller than the other, resulting in a bad grip and seal). It was pretty hard to see, but it was there.

I reached out to Grasscity that day via their form. It took a couple of days for them to get back to me, and when they did, they asked me to send video of the defect, which I did.

About a day or two after I sent the video to them they reached out again and asked if they could resolve the issue by shipping me a generic replacement for the missing part (they said they were out of the brand specific attachment) and a complete replacement for the defective item.

I agreed and in a few days we had our replacements, both of which are in good condition and work flawlessly.

I'm very impressed by the depth of their support, I totally get wanting a confirmation of a defect as defects tend to be rare depending on the manufacturer. They never accused me of any deception or tried to get out of fixing the issue, they were totally committed to fixing the problem and they did.

Excellent support, if a bit slower than we're used to in the days of automated "your ticket has been received" emails.

Great quality, great service and amazing product! Been smoking for 15 years and you sold me my first bong. I will be back!

I would never use this company ever again... 1st some how I got 4 of the same item... 2nd I was made to pay for the return postage..... the one package had to go to Canada and cost 43.00....I am mad as hell... I would have agreed to split it... no told straight out all returns are paid by customer....

Shipped super quick and was packaged well. The piece is beautiful and it hits very smooth. It's quite large, but we love it. Seems very sturdy. We were looking for a high quality glass, and are very satisfied with this purchase. The only thing we were a bit surprised by was the design on the inside of it - red, white, and black zig zags- we didn't notice it as much in the photos but it's very noticeable in person.

GrassCity has yet to let me down! Great pieces for great prices!