Grasscity.com Reviews 

6,543
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Aaron WAS AMAZING!!Either Some a@!hole stole my package off my porch or the mailman made a mistake and I didn’t get my order…. But Aaron took care of EVERYTHING!! And I was losing my mind and wasn’... See more

Company replied

Rated 5 out of 5 stars

grass city is doing what no other company can do. with other companies you can have 1, maybe 2 if you’re lucky of the following: good price, fast, good quality. grass city meets every single expectati... See more

Company replied

Rated 5 out of 5 stars

John Smith turned a bad experience into a very good one. I’ve been a customer for over 30 years and was treated poorly by a previous representative and was surprised and disappointed. John contacted m... See more

Company replied

Rated 2 out of 5 stars

The very final outcome was alright. But trying to get there such a hassle, constant glitching in the app or website or whatever, and then having to wait for actual person, which is understandable, but... See more

Company replied

Company details

  1. Vaporizer Store
  2. also in
  3. Tobacco Shop

Written by the company

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(6,543)

36 reviews in the last 12 months

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Rated 4 out of 5 stars

My first order some how was returned…

My first order some how was returned before I even received it, but Grasscity.com was very kind and very fast in correcting the issue. 5 stars for that, but my second order came very fast but the product is defective as it leaks, which is no good for a bong. That is why only 4 stars this time.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Received a very high quality glass bong…

Received a very high quality glass bong very quickly in the delivered right to my door. I had purchased the shipping protection and glass product was wrapped in bubble wrap and suspended in foam peanuts in a very sturdy box!! That was one of the best packing of a fragile item I have ever seen! I would highly recommend Glasscity!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Great quality products with quick…

Great quality products with quick shipping. I've made two purchases very happy they were very well packaged and the items arrived in perfect condition. I would not hesitate to make additional purchases in the future.

10 November 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunately I have not received my…

Unfortunately I have not received my order and have had zero updates and no communication from the company since placing the order apart from it’s been “shipped” provided my tracking details etc. I will not be ordering from here in the future!

3 January 2025
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

We see you have been in contact with our customer care team and received the relevant tracking info. Your order should be delivered soon! 😀

Warm regards, Grasscity Aftercare

Rated 5 out of 5 stars

SSS++

Great company, been around forever and never heard anything bad about it. Best glassware I've ever bought and was half the price even after shipping compared to what it would've cost for something similar locally. Ordered Thursday and got it delivered by Monday morning. Overall 10/10

23 December 2024
Unprompted review
Rated 1 out of 5 stars

They send me a defective Terp Pen for…

They send me a defective Terp Pen for 50$ and i showed proof for them that it doesn't work they offered me a refund and now I can't get a hold of anyone too tlk about this and please just refund me i don't wanna call boundless Terp Pen company when I bought it from u guys I deal with u guys that is it!!!!

15 December 2024
Unprompted review
Rated 2 out of 5 stars

rip off central trust your gut

got half my order do not buy big. money gone. never again. slow shipping bad vibrations place. poor selections. no job no smoking brand. should be a 1000 times beter. riped me off 1/2 an order, bad deal. big dollar piece no ware to be found + no call back left number no call bad people buyer beware satori king

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Never got all merchandise as usual

Never got all merchandise as usual

11 December 2024
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

The Padded Hard Case should be delivered soon. 😀
As for the Molino Glass LEAF King Size Slim Pre-Rolled Cones, there is a problem as those ship from Canada and their postal service is on strike. Please reach out to our customer care team for assistance at support@grasscity.com

Warm regards, Grasscity Aftercare

Rated 5 out of 5 stars

Awesome quality!

Was super excited about my new piece. Can't beat the price! Quality was superb. Packaging was great, the product came well wrapped and in perfect condition, no breaks! Looking forward to my next order. They've never let me down. Highly recommend!!

3 December 2024
Unprompted review

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