i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more
Company replied
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Review summary
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Reviews shaping this summary
had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Th... See more
Company replied
The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The... See more
Company replied
Beautiful, high quality products that arrived quickly. I was a little worried about when the items would be delivered as I was going on holiday and didn't want to miss them. But I received a very quic... See more
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Company details
Written by the company
Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.
Contact info
18 & 19 Waterside, Chivenor Business Park, EX31 4AY, Barnstaple, United Kingdom
- 01271 370095
- enquiries@graceandgloryhome.co.uk
- www.graceandgloryhome.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Outstanding customer service.
From the very first moment I contacted this great company I knew I’d chosen the right company. They were helpful, friendly and polite throughout and I would highly recommend them for their first class products, very fair pricing, attention to detail for customers and prompt delivery. I have nothing but praise for this amazing company who put customers at the heart of all they do. A truly outstanding customer experience. Thank you.
29 October 2024
Reply from Grace & Glory Home
Hi Sally. Wow! What a fabulous review, we're so, so grateful that you've taken the time to write this review for us. It was a pleasure for us here in the office to read! Your comments are very kind and the feedback really useful to us. Very best wishes Team G&G
Nice to deal with real peopl
Had issues ordering online. Resolved and fixed with a person, not an automated bot. Arrived swiftly and well packed
24 October 2024
Reply from Grace & Glory Home
Hello Michelle. Thank you so much, we appreciate you taking the time to leave us this review. We're thankful of the feedback and we agree, there's nothing more annoying than a BOT ! Best wishes, Team G&G
Reply from Grace & Glory Home
Hi Lee. Thank you so much for taking the time to leave us this really lovely review. We really appreciate your kind comments and are thankful for supporting our small business. Best wishes Team G&G
Item ok
Item ok, disappointed on length of time to dispatch, especially after paying £4.95 postage, ordered on Wednesday 9th dispatched Monday 14th how long does it take to put a small box in the post. Other companies manage including free delivery.
14 October 2024
Reply from Grace & Glory Home
Hi there, thank you for taking the time to leave us this review. I've had a look at your order and I can see that it was placed late on the Wednesday, so after our couriers had been, and past our cut off for that day. I can see you didn't request express delivery too. You're quite right, the order was despatched to you on the Monday, two working days after you placed your order. I can see it was delivered on the Tuesday, 3 to 4 working days after you placed the order, that's within the delivery time we specify on our website.
Reply from Grace & Glory Home
Hi Becca. Thanks so much for taking the time to leave us this review, we really appreciate it. We're so pleased to see you gave us 5 stars for the our service. Thank you so much, team G&G.
Top class company!
Top company to deal with . Highly recommend them . Excellent customer service . Stunning product range .
21 October 2024
Reply from Grace & Glory Home
Hi there. Thank you so much for leaving us this fabulous review! We really appreciate you taking the time to do this. Thank you for shopping with us. Best wishes Team G&G.
Steve was very helpful
Steve was very helpful. We originally ordered the wrong item but he explained clearly the best way to arrange it to be swapped for the correct one.
The process was very straightforward and we received the replacement very quickly.
16 October 2024
Reply from Grace & Glory Home
Hi Rebekah. Thank you so much for leaving us this lovely review, we really appreciate it. We're happy we could help with the swap over and we thank you for your business. Best regards Team G&G.
Reply from Grace & Glory Home
Hi Sarah. Thank you so much for the review we really appreciate you taking the time to do this. Many kind regards Team G&G.
Thank you for the cupboard knobs
Thank you for the cupboard knobs, samples were delivered overnight and were exactly as we hoped for, our big delivery swiftly followed. All comms and presentation 5 star.
Many thanks
3 October 2024
Reply from Grace & Glory Home
Hi there. Thank you so much for leaving us this lovely review. We really appreciate you taking the time to do this. Thank you for ordering with us, we are grateful for your business. Team G&G.
Great Gift
The post box was a present for my mother and she loves it. It did take rather a long time to arrive but once chased customer services were very helpful and kept me informed every step of the way.
26 September 2024
Reply from Grace & Glory Home
Hi Juliet. May we take this opportunity to thank you so much for leaving us this lovely review. We really appreciate you taking the time out of your day to do this for us. Thank you for ordering with us, we are very grateful. Kind regards, Team G&G.
Excellent customer service
Excellent customer service. Very helpful and polite staff. Good quality product - quite heavy compared to others I’d seen. More expensive than the run of the mill door accessories in other DIY shops but worth it in my opinion. We had a minor issue in locating parcel delivered, however, staff were very good and the experience has been positive.
24 September 2024
Reply from Grace & Glory Home
Hello Aaliyah. May we take this opportunity to thank you so much for leaving us this lovely review. We really appreciate you taking the time out of your day to do this for us. Thank you for ordering with us, we are very grateful. Kind regards, Team G&G.
Went above and beyond to answer any…
Went above and beyond to answer any questions. Amazing products and the best customer service!
19 September 2024
Reply from Grace & Glory Home
Hi Fiona. Thank you so much for your kind words, it was a pleasure speaking with you and we do hope we can help you again. Best wishes. G&G
Reply from Grace & Glory Home
Hi Nicholas thank you so much for your review, we really appreciate you taking the time to do this. G&G
Great products and fab service and…
Great products and fab service and communication
17 September 2024
Reply from Grace & Glory Home
Thank you so much for your kind review, we really appreciate you taking the time to do this. We're so pleased to hear you are happy with your order and with our service.
Looks nice, tricky work
Delivery took whole lot longer than expected due to warehouse issues. Also the combination of front and back plate worked but difficult to install with little wiggle room for screws.
16 September 2024
Reply from Grace & Glory Home
Thank you for taking the time to leave us this review. Please accept our apologies for the delay in getting your order out to you. Our warehouse had been temporarily closed for refurbishment and as a result it was taking a little longer to dispatch. Thank you for your patience though, and we are happy to report that the warehouse is once again fully up and running! Best wishes, Team G&G.
Superb quality
Had to give them a nudge re delivery but then received the following day. Polished brass doorset is superb quality.
12 September 2024
Reply from Grace & Glory Home
Hi Paul. Thank you so much for the review, we really appreciate it. We do hope you shop with us again. Best wishes, G&G
Reply from Grace & Glory Home
Thanks so much Amanda for leaving us this fantastic review. So pleased to hear you are happy with both the product and our customer service. Thank you. Team G&G.
Very happy with the sevice and product.
12 September 2024
Reply from Grace & Glory Home
Hi Ajit. Thank you so much for your kind words, we do hope we can help you again. Best wishes. G&G
Reply from Grace & Glory Home
Hi Liam. Thank you so much for taking the time to leave us this lovely review. We really appreciate it. Best wishes G&G.
Reply from Grace & Glory Home
Hi there, thank you for leaving us this review, we really appreciate you taking the time to do this for us. Very best wishes, team G&G.
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