i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more
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Review summary
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had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Th... See more
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The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The... See more
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Beautiful, high quality products that arrived quickly. I was a little worried about when the items would be delivered as I was going on holiday and didn't want to miss them. But I received a very quic... See more
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Company details
Written by the company
Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.
Contact info
18 & 19 Waterside, Chivenor Business Park, EX31 4AY, Barnstaple, United Kingdom
- 01271 370095
- enquiries@graceandgloryhome.co.uk
- www.graceandgloryhome.co.uk
4.6
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Brassware excellent, delay in delivery not so good.
The quality of the brassware was excellent, when it arrived. My only issue was the length of time it took, 12 days to come, I contacted the company twice and explained I had the carpenter coming on the 9th and he needed the hardware for the front door, I was assured it would be with me on the 10th, it didnt arrive and there was no contact from the company explaining why. I contacted again and received an email apologising, saying that they were undertaking work in their warehouse, which was causing delays. If I had been informed of this before I ordered and then kept in the loop about my delivery without me constantly chasing them, I could have organised my tradesman accordingly. But as I said earlier the brassware was excellent quality, just what I was looking for.
11 September 2025
Reply from Grace & Glory Home
Hello Mary
Thank you so much for taking the time to leave us this review. We absolutely take on board your comments regarding length of time it took to get your order to you and can only apologise for this. We were in the middle of a warehouse reshuffle that took longer than anticipated, however we're not making excuses, just explaining why really. Again, we do apologise, but we're really happy to hear your thoughts on the excellent quality of our products. Very best wishes, Team G&G.
Reply from Grace & Glory Home
Hi Derek. Thank you for taking the time to leave us this review. We are very appreciative. Regards, Team G&G.
Reply from Grace & Glory Home
Hello Diana. Thank you so much for the review, we're very grateful to you. We're really pleased to read your positive comments. Thank you! Team G&G.
Door Furniture
Helpful on the phone and we were ordering from the Midlands some door furniture. Had to make adjustments to the door for the letter box, but looks good and the door handles.
Great service.
2 September 2025
Reply from Grace & Glory Home
Hello Sian. Thank you so much for leaving us this review. We really appreciate you taking the time to do this. Thank you for shopping with us, we do hope to welcome you back again. Best wishes, Team G&G.
Helped a Northern Irish woman out BIGTIME!!!
i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in terms of hinges. He litetally sorted my whole order and also give me reassured me on my colour choice for my door. Delivery was also actually quicker than of I had bought the handles in my own country.
And the beautiful range of style of handles, knockers and letter boxes speak for themselves.
28 August 2025
Reply from Grace & Glory Home
Hello Kelly. Thank you so much for your lovely review. It was a pleasure to help you choose your products. We're so pleased to her your positive comments. Thank you so much for taking the time to leave us this review. Best wishes Team G&G.
Good Quality
Quality items that will look wonderful on my new front door. Arrived well packaged and on time.
11 August 2025
Reply from Grace & Glory Home
Hi Emily. Thank you so much for leaving us this lovely review. We are delighted to hear that you are happy with your hardware and we're really grateful you took the time to leave us this review. Thank you! Best wishes team G&G :-)
Reply from Grace & Glory Home
Hello Stewart. Thank you for leaving us this review. It's great to hear you are happy with your order and that we were able to get it to you quickly. Very best wishes, Team G&G.
Coat hooks came snapped
* excellent customer service* grace and glory reached out and offered a replacement, nice to see they operate a good customer service team. Local delivery company not great! (Coat hooks came snapped, supposedly to return this item you have to repackage in the original packaging, which is tatty bubble wrap. Do not order from this website. £70 down the toilet. )
13 August 2025
Unprompted review
Reply from Grace & Glory Home
Hi there. Thank you so much for leaving us this review. We're glad to have sorted out the problem caused by our courier to a happy conclusion. Thank you so much for your patience. Best wishes Team G&G.
Reply from Grace & Glory Home
Hello Blair. Thank you so much for leaving us this lovely review. It's great to hear your comments and we're so pleased you love the products. Thank you for ordering with us and for taking the time out of your day to leave us a review. Best wishes, Team G&G.
Amazing service
Amazing service! The owner was extremely helpful on the phone, the product is beautiful too.
21 July 2025
Reply from Grace & Glory Home
Hi Alison. Thank you so very much for taking the time to leave us this lovely review. We're delighted to hear your thoughts on our customer care. It's something we take a huge amount of care over. Very best wishes, Team G&G.
Great service.
2 July 2025
Reply from Grace & Glory Home
Hello Phillip. Thank you so much for taking the time to leave us a review. We are very grateful, and so happy to see you rated us 5*! Best wishes Team G&G
Lovely quality product
Lovely quality product
Took a while to be delivered but worth the wait 👍🏻
24 June 2025
Reply from Grace & Glory Home
Hi Sally, Thank you so much for leaving us this review. We really appreciate you taking the time to do so. We do hope you shop with us again. Best wishes Team G&G.
Beautiful purchase made
Beautiful purchase made. Very happy with the advice given on the products.
20 June 2025
Reply from Grace & Glory Home
Hi Rory. Thanks for leaving us this fabulous review. We're so pleased to hear your comments on the product and our customer service. Thank you! Best wishes Team G&G.
A nice company to order from
18 June 2025
Reply from Grace & Glory Home
Hi Carole. Thank you for leaving us a review, we appreciate you taking the time to do this. Best wishes Team G&G.
Very good quality
17 June 2025
Reply from Grace & Glory Home
Hello Rachael. Thank you so much for leaving us this review, we're so grateful you took the time to do so. Best wishes Team G&G.
Reply from Grace & Glory Home
Hello Carole. Thank you so much for rating our customer service so highly, and for taking the time to leave us this lovely review. We're so grateful. Best wishes Team G&G.
We wanted a brass door number that was…
We wanted a brass door number that was elegantly shaped. This company offered a choice of sizes and their online illustration was well presented. We received exactly what we hoped for and are very pleased.
12 June 2025
Reply from Grace & Glory Home
Hello Clare. Thank you for leaving us this lovely review. We so pleased to see your comments. We do hope you shop with us again. Best wishes Team G&G.
What a fabulous company with the most…
What a fabulous company with the most beautiful well made products. The door pull and knocker I ordered are stunning and will make my front door stand out from the rest. The customer service is great and helped me out with my order as I choose the wrong colour. Will defintley recommend this business.
9 June 2025
Reply from Grace & Glory Home
Hello! What a lovely review !! Thank you so much. We're really grateful and love your comments, that's very kind. Very best wishes, Team G&G.
Reply from Grace & Glory Home
Hi Lilian. Thank you so much for taking the time to leave us a review. We really appreciate it. Kind regards Team G&G
Door Lock Key Surround
I am very pleased the quality of the product, which is in my opinion very high.
The response time from placing the order to delivery was quick and flawless. I have no complaints whatsoever. Thank you.
29 May 2025
Reply from Grace & Glory Home
Hello Norman, thank you for leaving us this fabulous review. We're really happy to read your comments and appreciate you taking the time out of your day to do this. Best wishes, Team G&G.
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