i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Th... See more
Company replied
The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The... See more
Company replied
Beautiful, high quality products that arrived quickly. I was a little worried about when the items would be delivered as I was going on holiday and didn't want to miss them. But I received a very quic... See more
Company replied
Company details
Written by the company
Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.
Contact info
18 & 19 Waterside, Chivenor Business Park, EX31 4AY, Barnstaple, United Kingdom
- 01271 370095
- enquiries@graceandgloryhome.co.uk
- www.graceandgloryhome.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Grace & Glory Home
Thank you Sarah! Really appreciate this. Thank you so much for your continued support. Best wishes Team G&G.
Beautiful product
Beautiful product, well worth money, vey fast delivery, excellent service
23 February 2026
Reply from Grace & Glory Home
Hi Wendy. Thank you so much for taking the time to leave us this fabulous review. We really appreciate it. Very best wishes, Team G&G.
Reply from Grace & Glory Home
Hello Joy. Thank you for leaving us this review, we're really happy to read your positive comments. Best wishes Team G&G.
Reply from Grace & Glory Home
Thank you so much for leaving us this review, we're very grateful you took the time to do this. Best wishes Team G&G.
Reply from Grace & Glory Home
Hello Nick. Thank you so much for the review! We really appreciate you taking the time to do this. Thanks for the feedback on the website too, that's good to hear! Best wishes Team G&G
Great company - use them!!!
Great company to deal with. Easy returns and great personal communication. Would use again and again!!
10 February 2026
Reply from Grace & Glory Home
Hi Jo - what a fabulous review! Thank you so much, we're very grateful. Love your comments and we do hope to welcome you back soon. Best wishes Team G&G.
Lovely products and great customer…
Lovely products and great customer service. Highly recommend this company.
30 January 2026
Reply from Grace & Glory Home
Hi Katia. Thank you so much, what a fabulous review. We're very grateful that you took the time to do this. Many kind regards, Team G&G.
Very nice metal toilet roll holder
Very nice metal toilet roll holder. I like the fact that it screws directly to the wall. I would have given 5 stars if it had included screws as well.
14 January 2026
Reply from Grace & Glory Home
Thank you Phil for leaving us this review, we really appreciate it. We're happy to hear you like the product. Best wishes, Team G&G.
Reply from Grace & Glory Home
Hello
Thank you so much for taking the time to leave us this lovely review. We are so happy to hear your comments on the product and quick delivery. Thank you so much.
Kind regards
Team G&G
Product exactly as promised
Product exactly as promised, good quality and came when advised. I would use this company again.
9 January 2026
Reply from Grace & Glory Home
Hi Patsy
Thank you for the review, we're really grateful that you took the time to do this. We appreciate your comments regarding the quality of the products and the quicken of delivery.
Many kind regards
Team G&G
Reply from Grace & Glory Home
Hi Lisa
Thank you so much for leaving us this lovely review. We're really grateful to you for taking the time to do this and delighted with your comments.
Kind regards
Team G&G
Appalling company
Appalling company. Sold me a faulty picture light in the sale. Shifted blame onto us for not fitting bulbs properly or not installing correctly. I got a different electrician round to fix it and he said the product was faulty. They stopped communicating with me and no offer for refund. I ended up buying one from John Lewis because at least you can rely on their customer service. Avoid!
Update: After G&G responded to this review, I sent them the thread with my unanswered email in Jan 2025 and they responded to say that they couldn't see my email on their system and must not have received it. When I looked back on my l history I had emailed about orders previously that had also gone unreplied. Funny how they are so quick to get back to a bad review and so slow to respond to an actual customer query. Reason I only posted the review now was because I finally purchased a replacement light elsewhere and the electrician who checked the Grace & Glory one confirmed it was a faulty product as the new John Lewis one went in fine, so no issue with electrics and bulbs had been changed twice so no issue there either.
21 January 2025
Reply from Grace & Glory Home
Hello Diana
This is a really unfair, inaccurate review for an order that is over one year old (which is odd). To confirm, our emails to you to try and rectify this problem went unanswered. We've checked our email thread and the notes on our system and we are more than happy that we did what we could to try and sort this problem out. Lastly, we feel your use of the word appalling is very unjust and not necessary.
Team G&G
Ordered and came within two days top…
Ordered and came within two days top quality service and goods
17 December 2025
Reply from Grace & Glory Home
Hi there. Thank you so much for taking the time to leave us a review. We're really pleased to read your comments on the quality of our products and our service. Thank you? Team G&G
Quality products
The products from Grace & Glory are always such good quality. You need to pay a little bit more but it is 100% worth it. We've bought several items for our front door (handles, escutcheons, knocker) and they are all fantastic. Everything is delivery really fast too.
15 December 2025
Reply from Grace & Glory Home
Hi there. Thank you so much for leaving us this review. We're really grateful you took the time to do this. We really appreciate your comments regarding the quality of our products and our fast service.
Many kind regards
Team G&G
Very helpful
5 December 2025
Reply from Grace & Glory Home
Hello Fred
Thank you so much for leaving us this review. We really appreciate you taking the time to do this. Thank you for shopping with us and we hope to welcome you back soon.
Very best wishes
Team G&G
Great service / top quality products
When I sent a mail , I received an answer immediately with précised answers. In 4 days I received my order ! It’s really not usual to have such level of service and quality ! Thank you
1 December 2025
Reply from Grace & Glory Home
Hi Nathalie
Thank you so much for your absolutely lovely review. We loved reading this, especially as customer care is so important to us. Thank you for taking the time to do this.
Very best wishes
Team G&G
Really lovely door knobs
Really pleased with these lovely door knobs, just what we were looking, we visited the showroom and which really helped us to select the right product. Excellent customer service, would highly recommend.
22 October 2025
Reply from Grace & Glory Home
Hello Kamla
It was lovely to see you in the showroom, thank you for visiting. And thank you for taking the time to write this excellent review, we're very grateful indeed.
Best wishes
Team G&G x
Reply from Grace & Glory Home
Hi Katie
Thank you so much for leaving us this great review, we're so grateful. It's so good to read your thoughts on our delivery, quality and customer service - all three areas that are super important to us. Thank you for taking the time to do this.
Best wishes
Team G&G
Reply from Grace & Glory Home
Hi Mark
Thank you so much for leaving us this lovely review, especially the bit about the people !! Thank you, it's greatly appreciated.
Best wishes
Team G&G
Reply from Grace & Glory Home
Hello Mr Norman. Thank you so much for taking the time to leave us this fabulous review. We're so happy to hear your comments. Have a great day! Best wishes Team G&G.
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