Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
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Review summary
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50inch media wall kit. Ordering to delivery was good. Build instructions are easy to follow with excellent parts labelling. Took a few hours to build. The video makes it look easy... warning it's very... See more
Company replied
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
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Company details
- Wood Stove Shop
- Decoration and Interior Design Store
- Fireplace Store
- Gas Shop
- Living Room Furniture Store
- Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication eventually but could…
Good communication eventually but could have been sooner
15 April 2026
Reply from Gr8 Fires
Thank you for your review.
We're pleased to hear that you were happy with the communication you received. We also appreciate your feedback regarding the delay and apologise that we didn't get in touch sooner.
Your comments are valuable to us as we continue to improve our service.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review.
We're delighted to hear that delivery was easy and that you're happy with your beautiful fire. It's great to know you love it.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you for your review.
We’re sorry to hear there was a small delay with part availability, and we appreciate your patience while this was resolved. We’re pleased everything was completed in the end.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review.
We're delighted to hear you were pleased with our selection and found something to suit your needs.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Love our fire and it looks lovely but…
Love our fire and it looks lovely but unfortunately the stepper motor broke which caused a clicking noise. This is a real headache to change. I was told it was just under the fire bed but found out today it was on the back of the fire which is recessed and was a nightmare to locate. Full fire needed stripping. Customer service was good and helpful but did get told different things by different people. Beautiful fire until there's a problem!!
24 April 2026
Unprompted review
Reply from Gr8 Fires
Thank you for your review.
We're really pleased to hear you love the look of your fire, though we're very sorry to hear about the issue with the stepper motor and the difficulty you experienced locating and replacing it. We also apologise for any confusion caused by receiving different information from our team.
We're glad our customer service was helpful overall, but we understand how frustrating this situation must have been and appreciate you taking the time to share your feedback.
Aoife
GR8 Fires
Finding my first choice
Finding my first choice, The first electric fire 🔥 that l really liked and wanted.
14 April 2026
Reply from Gr8 Fires
Thank you for your kind review.
We're delighted to hear you were able to find your first choice and an electric fire you really like and wanted. That’s exactly what we aim for.
Aoife
GR8 Fires
Poor service
Good product, but very poor service. Constantly had to chase the delivery. Eventually received Weeks later.
14 April 2026
Reply from Gr8 Fires
Thank you for your review.
We’re sorry to hear that you experienced delays with your delivery and had to chase this up multiple times. That’s not the level of service we aim to provide, and we appreciate how frustrating the wait must have been.
We’re glad you’re happy with the product itself, and we’ll take your feedback on board to help improve our delivery process going forward.
Aoife
GR8 Fires
Everything came as promised and…
Everything came as promised and everything was well packed
14 April 2026
Reply from Gr8 Fires
Thank you very much for taking the time to leave a review.
We’re delighted to hear that everything arrived as promised and was well packaged. It’s always great to know our customers receive their orders in good condition.
We truly appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re happy with your fire and that you experienced great service with no issues.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
A fabulous fire at half the price.
A fabulous fire at half the price of pretty much identical ones in the showrooms we looked at. Delivery quick too
13 April 2026
Reply from Gr8 Fires
Thank you very much for your kind review.
We’re delighted to hear you’re pleased with your fire and found it to be excellent value compared to similar models in showrooms. It’s also great to know delivery was quick and smooth.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your kind review.
We’re delighted to hear you’re pleased with your product and found it to be good value for money.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Poor service from the start to finish
Poor service from the start to finish
Only 1 item delivered, fire went missing, fire then got delivered a week later outside of the hours I was told and on delivery and inspecting the fire it was smashed
I then had to do all the ringing around to get a refund.
Just really poor after sales and a company I will never be using again.
8 April 2026
Reply from Gr8 Fires
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issues you experienced with your order, including the delivery problems, the damaged item, and the inconvenience caused in resolving the matter. This is clearly not the level of service we aim to provide, and we apologise for the frustration this has caused you.
We also regret that you felt you had to do the chasing to resolve your refund, and we appreciate you bringing these concerns to our attention.
Aoife
GR8 Fires
Fire surround with fire even nicer in reality …
Fire surround with fire was excellent value for money, even nicer than the pictures online. Great size. The website is a very straightforward ordering process and delivery service was very fast, driver was extremely helpful, polite and delivered with care. Would highly recommend this company
13 April 2026
Reply from Gr8 Fires
Thank you very much for your kind review.
We’re delighted to hear you found your fire surround and fire excellent value for money and even better than expected from the photos. It’s also great to know the ordering process was straightforward, delivery was fast, and that the driver was helpful, polite, and took care with your delivery.
We really appreciate your recommendation and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your kind review.
We’re delighted to hear you’re pleased with both the product and the service you received.
Aoife
GR8 Fires
Great product good support good price
Great product good support good price
Delivery communication from external courier poor!
No email, no text , no expected delivery date or estimated time.
13 April 2026
Reply from Gr8 Fires
Thank you for your review.
We’re pleased to hear you were happy with the product, support, and pricing. However, we’re sorry to hear that the delivery communication from the courier was poor and didn’t include the updates you expected.
We appreciate your feedback and will take this on board to help improve the overall delivery experience.
Aoife
GR8 Fires
Absolutely love it was quick and easy…
Absolutely love it was quick and easy to build. The only thought I would give it is have each step-by-step in the boxes as we had to open all four boxes and navigate through the manual as to what part was in what box?
13 April 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you absolutely love your product and found it quick and easy to build. We also really appreciate your helpful feedback regarding the instructions and packaging layout, and we’ll certainly take this on board for future improvements.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you so much for your kind review!
We are glad to hear your happy with your fire! Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Excellent service indeed
Excellent service indeed. From ordering to delivery. A great fast delivery.
9 April 2026
Reply from Gr8 Fires
Thank you very much for your kind review!
We’re delighted to hear you were pleased with the service from ordering through to delivery, and that everything arrived quickly.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Weere able to source what I required…
Weere able to source what I required told me honestly when to expect delivery as not available immediately and delivered as promised
9 April 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re pleased to hear we were able to source what you needed and that you were kept honestly informed about the delivery timescale. It’s great to know your order was then delivered as promised.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great product. Great service. I decided to give this company a try…
I decided to give this company a try over Amazon. I’m very glad I did. The product is perfect for the job and it was delivered very quickly.
9 April 2026
Reply from Gr8 Fires
Thank you for your kind review!
We are glad to hear your happy with the product and it was delivered quickly!
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
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