www.gov.uk Reviews 

Useless. Sitting here with passport and driving licence, entering all the info but obviously not good enough because I have been refused an account twice. Waste of public money, just read the reviews, embarrassing.

Got sent a tax refund only to jump through all the hoops and to receive refund via bank transfer. Was asked to provide name, D.O.B, National Insurance and confirm identity. Selected drivers license as a form of identity confirmation only to then be told to select another method as additional confirmation which I do not possess. In order to receive my own refund of my own money to confirm my own identity to be told I can’t after answering all these invasive questions just to fail the authentication process at the end is really infuriating. Pathetic government service shows the intention to return anyone’s money is reluctant.

Far from easy, hate the website. Had to log in multiple times into the gov gateway, just to close it because nothing works

Trying to find a form to fill out, the one they offer you can not fill it out on line, and it is not possible to save it. It is the usual madness that by the time you have every managed to get what you need you feel you are ready to be admitted to an asylum.
The whole website it not clear and far too complicated, you can never find what you want and when you do it doesn't work.

They required a ref for my passport cancellation in order to continue my application.

Which they didn’t tell me!!!!

now my application is taking another 3 weeks

About as useful as ice bath in Arctica. Spent an hour going around in circles in how to change an address. Still not able to do it, great, logical website!!

Nightmare to navigate, have to make accounts and download apps to do anything and after scanning documents and scanning my face they can't confirm my identity anyway, this was for both me AND my partner trying to get new licenses. So because gov.uk DOESN'T work, we now have to go fill out manual forms. Pointless, useless website

The government uk services responsible for upholding civilised practices and fairness. No wonder the country looks more and more down and out whenever I visit.

I was attempting to verify my ID for Company House. But instead I experienced another useless service which purely aims at getting you to pay a third party provider when actually the service is meant to be free! When are we going to replace civil servants with efficient AI agents. Whoever was talking to me on the webchat was so unhelpful and rude. One login does not work! Coded by incompetents. There was zero thinking put into this website. It looks extremely rushed. The smartphone App is in the same way just abysmal. Incredibly frustrating!

Website just goes round and round and I’m getting absolutely nowhere. Trying to order a replacement driving license, two hours and two of us arguing and getting stressed. Absolutely ridiculous

I signed up to access my tax papers online.
The system did not send me an access code because they forgot to make text messaging compatible with BT's text to voice serive fo rlandline phones.
So I had to go through the long rigmarole of signing up for the service to ask for voicemail to my landline, BUT the syetm didn't update and shut me out of the service complete.
I wanted t put this in anemail so I could send my complaint at a time convenient to me, but they don't accept email - in this dya and age.
Useless service run by incompetents

I wish I could give minus star. I would do it with absolutely pressure.
With up to date computer technology to do DBS CHECK it’s take them so long’s they don’t care less even if you lose your Employment because way DBS OFFICIALS behave

Wasted so much time again !!!!!!!!!!!!!!!!
From time to time I try to update my driving licence and every time the same problems and unable to prove my identity although all data are correct!!!!!!!
They never change or improve anything there since 7 years. Never able to accomplish anything there and have to go to post office!!!!!!!!! What is the purpose of that website??????????????????????????????

De UK ETA app is prima te gebruiken en de proces ging ontzettend efficiënt.

The UK ETA app can be usely fine and the process went very much efficiently.

I recently contacted HMRC’s Corporation Tax Department on two separate occasions, and the contrast between the experiences truly highlighted the different sides of the HMRC.

On one hand, there are staff who focus strictly on the rules, deadlines, and financial obligations — and while I completely appreciate that HMRC has a responsibility to uphold regulations, this approach can sometimes feel blunt and unhelpful, especially when you’re looking for clarity and guidance to avoid future mistakes.

On the other hand, there are staff who genuinely take the time to listen, provide clarity, and ensure you fully understand your situation before moving forward. They show patience, empathy, and a willingness to go the extra mile to help you navigate complex tax requirements confidently and correctly.

Unfortunately, my first interaction leaned heavily toward the rigid approach — I felt my concerns weren’t fully heard, and the immediate focus was on issuing a penalty rather than understanding the full context. However, my second call was the total opposite — the person I spoke with took the time to listen, reassured me, corrected the misunderstanding, and helped resolve the situation properly.

Overall, the difference in customer service between the two calls was significant. I want to express appreciation for the representative who truly helped me understand what was required and guided me in the right direction. That kind of support makes a world of difference when dealing with something as important and stressful as tax obligations.

Thank you Helen.
⭐️⭐️⭐️⭐️⭐️ for you Helen

Have used small claims court many times before and found it easy to use their site and get things concluded.
Now its an absolute nightmare, little money paid by defendant and I'm struggling to further my case. No help, no communication and no money.
Get back to the office you lot and earn your wages doing the job you're paid for instead of watching soaps at home and wiggling your mouse every now and then to make it look like you're working.

I put an application in months ago and it got rejected for entirely inappropriate decisions that were made. I hadn’t been listened to and the scoring did not reflect the conditions and my struggles! I submitted a reconsideration and this wasn’t acknowledged for many weeks afterwards! I’ve since had a text saying it will take them another 2 to 3 months to come back to me!
This service is appalling and for people who find themselves out of work for unforeseen circumstances and therefore return to benefits for support in the meantime, it’s simply unacceptable to expect these waitlists and dismissive reasons for not being awarded benefits.
The service is nothing but a hindrance not to help, for people when they’re in real need and it’s shameful of the government too! This system is very outdated as well, not to mention how long the form is to complete in the first place! Shame on our UK government. THE SYSTEM AND THE PEOPLE THAT WORK WITHIN IT HAVE DISPLAYED NOTHING BUT UNSUPPORTIVE VIEWS AND HAVE NO IDEA HOW INDIVIDUALS IS MENTAL HEALTH IS IMPACTED IN THE DETRIMENT THIS CAN HAVE.

As if booking a driving test and getting up at 5am isnt hard enough, the website kicks you out a hundred times until you give up

Useless and so complicated! Absolute nightmare

Tried to view my state pension online, the government wants me to consent to a company called trans union UK ltd to take data from my phone, personal information. DO NOT CONSENT WITHOUT READING WHAT YOU ARE CONSENTING TOO. Why do I have to have to allow a Ltd company to snoop through my phone only for me to have a look at my state pension projection!! What do they have to do with MY pension when I've been paying my contributions for the last 23 years !!!! Why is everything so difficult and intrusive now?? What are the government gaining from me consenting?? Frustrated citizen!! We used to get an incentive to give our money away, now we have to give them an incentive just to view our money? It's not right.