Gotvape Reviews 78

I ordered a sapphire plus insert and while checking the tracking i seen it had been delivered back to where the shipping label had been created ( got vape ) im in the uk so ive know idea how it has been delivered back to themselves , i have emailed them 3 times to try to rectify my issue but have had no email back from them, awful customer service , i am going to have to contact the bank for a refund, i have used got vape before and had no issues but i wont be buying off them again

Do not order anything from them, especially anything made by Exxus. Mine fell apart after less than 12 hours, and it was excruciating trying to get them to replace it.
Then they wanted to charge me more money for “shipping “.
No, thank you.
BTW that is called manners.

Got Vape does not stand behind products they sell. My dreams went up in smoke when my evolve stopped working after 1 month. My experience getting this replaced has been very unpleasant. My attempt to get a replacement device from Got Vape isnt working.my retailer told me to contact yocan but ucan say contact got vape
Feeling ripped off.

First battery lasted years purchased second battery didn’t work at all called and they replaced it great service and Leslie is top notch

Got vape is amazing and have amazing customer service I mean exceptional! I will continue to be a long time customer!! And a big thanks to Leslie for all of her exceptional excellent customer service!!

My Got Vape Experience was Awesome!!! Now I have had lots of Wulf batteries that have always been great! But, I had a defective battery, contacted Lesslie at Got Vape and she totally took care of me! I will only buy their products from now on. I’m one happy customer!

I had an issue with my purchase and I called customer service and Leslie couldn’t have been more awesome. This is what customer service is supposed to be like. She listened to me, helped me through troubleshooting then she told me what she needed from me and we got it all done in a matter of minutes and my replacement was on its way to me. I really appreciate polite quick customer service, thank you.

the experience i had with got vape is one of the best i have had with any company. they went above and beyond with help. great thank you, got vape

I'm new to dry vaping and let me just say that I tried another big name vaporizer and found this one is far better is burns nicely and the chamber is larger.. Ooo the mouthpiece does not get the gunk build up which I can appreciate.

Horrible customer service. Charged me for a vape but never sent it when they said they would refund me but never did. Very bad company.

THEY WILL NOT REFUND YOUR MONEY IF VAPE DOESNT WORK FOR WHAT YOU NEED IT FOR. THE CUSTOMER SERVICE IS HORRIBLE AND THE WEB SITE STATE YOU WILL GET A REFUND..BUT WHEN YOU CALL THEY SAID BECAUSE OF CORONA THEY WILL NOT TAKE IT BACK. ONLY EXCHANGE IT FOR ANOTHER ONE. DO NOT BUY FROM THEM YOU'LL REGRET IT.

They used to have decent customer service and quick response times. Now since Covid, they have obviously changed some staff, it's taken me months to try to get an order placed, they never have the colors I want, I still haven't gotten my order placed, and when I tried to return an almost brand new pen they said it looked really damaged and they'll do it this time (though they still haven't sent it), and they try to weasel out of their "lifetime" guarantee.

They sell junk and don't actually offer a warranty. They claim they offer a warranty, but when the piece of junk stops working after 3 uses, they want more in shipping to process a warranty claim than the cost of the unit. That's called a low-life scamming company!

I had some issues with the exus slim battery maintaining a charge.
Excellent customer service with Lesslie @Gotvape who helped me navigate my
technological difficulties, both with product and communication,
patiently, cheerfully and consistently until my issues were resolved with
a very quick replacement. Thank you, Lesslie

I was having trouble with my Exxus Tap VV Auto Draw. I called customer support, and was connected with Lesslie who was kind, courteous, and genuine. She started a warranty claim, provided clear instructions and sent me a link so that I could upload a video demonstrating the defect. I completed my end of the task and as promised, Lesslie called me back to say the warranty claim was accepted and that she was sending a replacement pen/battery. What a pleasant surprise to have such great customer service and support! If other companies followed your lead, we would be living in a different world. Thank you, Lesslie!

Extremely pleased with Wulf micros, a quality product, great to use. Gotvape is an outstanding company, many thanks for the above average customer service, much appreciated! It is a pleasure to recommend this business. Thank you, R.H.

Unbelievable customer service with Lesslie. She helped with replacing my defective unit and replaced with an ungraded unit. So patient and friendly.

Lesslie assisted me with a return. This young lady was helpful, polite, and very patient; the situation was a bit outside the norm. But nevertheless, she and Ivy took the time to assess the problem and assured me I will be getting my replacement this week. I've found them to be extremely easy to deal with.

Great experience, they were very attentive and straight to the point. Everything was executed in a very organized way and they did a great job at explaining things in a very detailed manner so that I could understand ☺️

Purchased a unit that was defective after a few months. Customer service was diligent and patient with me as I described my issue and took care of it. Marina helped me out and had the patience of a saint! She replaced my unit and made sure everything was crystal clear when shipping out the new unit and ensured I only had to pay for shipping! Would definitely recommend if you are looking to buy a vape with great customer service to back up your purchase!