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GoSun Reviews 

200
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers had a great experience with this company. Customers consistently love how quickly their orders arrive, praising the exceptionally fast shipping times, the careful packaging, and the smooth, straightforward purchasing process. People frequently mention that the items are cleverly designed, highly useful, and perform wonderfully for outdoor cooking, portable showers, and alternative energy needs. However, some customers also noted occasional issues with product quality, such as flimsy parts, defective batteries, or components arriving damaged and needing replacements. Reviewers additionally experienced delayed shipments, missing items, or found getting helpful customer support to be quite challenging when problems arose.

What people talk about most

Product

Clients share positive opinions on product, highlighting that they are high quality and perform as described.... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight outstanding performance,... See more

User experience

Consumers find user experience to be positive, highlighting that the website is sleek and easy to navigate.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders are shipped... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the fast, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first ordered the open box water flow pro and that came exceptionally fast, then signing up to their news letter, I got blessed with a discount through email. Then from there I ordered the fusion... See more

Company replied

Rated 4 out of 5 stars

My gosun solar oven was quickly delivered but with a small scratch on dark inside of the glass. It wasn’t likely to change the functionality so we accepted it. This was a gift as I’ve been happy wit... See more

Company replied

Rated 4 out of 5 stars

I received a GoSun Go replacement tube - It was very helpful that the tube came with the attached components. Two easy suggestions for improvement ... 1. Provide a QR code to the video instr... See more

Company replied

Rated 5 out of 5 stars

online customer service great. had a lot of trouble finding additional batteries for travel cooler/freezer, but finally got help and two more batteries. the fridge seems to be going out of production... See more

Company replied



Company details

  1. Solar Energy Equipment Supplier
  2. Electric Vehicle Charging Station
  3. Energy Equipment and Solutions
  4. Outdoor Clothing and Equipment Shop
  5. RV Supply Store

About GoSun

Written by the company

GoSun.co is a pioneer in portable solar technology, creating breakthrough products that empower people to be cleaner, more independent, and resilient. From solar ovens and coolers to battery systems and water purification, GoSun’s clean tech solutions are designed to meet essential needs using the power of the Sun.

Leading the charge into the next era of renewable transportation, GoSun has developed the world’s first EV Solar Charger—a compact, foldable solar array that allows electric vehicle owners to charge directly from sunlight, anywhere. This groundbreaking solar EV charger is ideal for daily commutes, camping, emergencies, or remote travel where grid access is limited or unavailable.

GoSun has been making headlines with its solar-powered car charger, showcasing the future of off-grid electric mobility. By integrating lightweight solar panels and energy-efficient design, the GoSun solar car demonstrates how solar can directly power transportation without reliance on fossil fuels or charging stations.

Whether you're preparing for adventure, emergency, or everyday life, GoSun provides innovative solar-powered gear that delivers energy independence and resilience. Join thousands who are choosing a cleaner, smarter path forward with GoSun.

The Trusted Solar Innovation Company

Money-Back Guarantee

Trees planted with purchase. Backed by CleanTech investors. Innovation for a better future.

Contact info

4.0

Great

TrustScore 4 out of 5

200 reviews

5-star
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3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(200)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

The Good the bad and the ugly

The Good the bad and the ugly. The bad... I ordered a solar oven kit for my son on sale for $49. Couldnt believe I would actually get a solar oven that would heat up for the price. When it arrived, it looked like UPS had run over the box with their truck, the kit was in pieces. The Good I called gosun's customer service number. In about an hour they called me back. About a week later, they sent me a replacement one free of charge. The ugly. It arrived fine this time, and my son cooked some hot dogs. It actually worked. They were hot, but he said they looked real Ugly.

21 April 2024
Unprompted review
Rated 1 out of 5 stars

I've tried to make my order twice to my…

I've tried to make my order twice to my home address under an alias name and it got cancelled twice because my state protected address flags their system as fraudulent even though I sent my actual drivers license for proof. Called multiple times but only get message that no agent is available and no returned call after leaving message.

27 May 2024
Unprompted review
GoSun logo

Reply from GoSun

Hi Mario, our apologies for the inconvenience. We take fraud very seriously, and none of the ID information provided by you matched up to either the payment method or name/address. When this happens, it is our policy to cancel the order to avoid any fraudulent activity from occurring.

Rated 5 out of 5 stars

Feedback after GoSun rectified my purchase

I bought a solar energy 266 (Solar panel with power bank & accessories costing USD$299) lately and received an acknowledgement from GoSun notifying me of the successful order been paid, but after 4hrs another email from GoSun saying my order number (different number, 2 was added in front of the original number) was seen as a fraud and they asked me to get the picture of the Name of the Credit card holder that I used to buy my order and send it only then they can proceed with my order! I'm confused whether this is fraudulent or a way of doing double purchase on the same item? Even though deduction had been made in regards to the initial order and payment via PayPal.
I hope this can be rectified and addressed promptly please.

Thank you for your prompt response and clarification on my purchase, after your professional assistance and guidance my 3 items were successfully confirmed and ready for shipment.
Very appreciate and will recommend your product to other potential buyers.

16 April 2024
Unprompted review
GoSun logo

Reply from GoSun

Hi there, our apologies about the experience you've had. Occasionally orders can get flagged as "high risk of potential fraud". There are a number of factors that can cause this, such as use of a VPN or an address not matching what is on the card or payment method used. GoSun wanted to confirm with you that the order was legitimate before processing, our apologies for the confusion! Please reach out to support@gosun.co for further assistance.

Rated 1 out of 5 stars

Shady

I tried to buu this Gosun dream last mar 22 posted at GoSun site worth $100. I know it was very cheap for a trailer. It was a trailer without any discription and when you click the buy now will go to payment. And i paid. it to paypal. And in the email it was said will be delivered april 6-8. And then i received an email about a drawing. I told them to refund me and they said they already sent a pdf drawing. And tried to edit the site. I got a video. I wish i can upload it here. Maybe in social media

22 March 2024
Unprompted review
GoSun logo

Reply from GoSun

Hi there, the listing for the GoSun Dream is for Architectural drawings only, which is stated multiple times in the product listing. We're not selling a Tiny House for $100. Our apologies if that wasn't clear.

Rated 1 out of 5 stars

Bad service

I was ready to make a purchase when they suddenly cancelled the order saying that it was the shipping calculation's fault, when it was actually the price of the Power 266 bundle price being raised by almost 70%. And when I purchased their GoSun oven some time ago, they sent half of the items I purchased and thay had to send the missing ones to another location. Bad service. Shame on them. Yet another bad review for this company.

11 March 2024
Unprompted review
GoSun logo

Reply from GoSun

Hi Damian, the initial order placed was to a US address. When this was changed to an international address, costs are higher to account for the expense of shipping lithium ion batteries internationally. Our apologies for the confusion! If you need any additional help with your order please reach out to our support team.

Rated 5 out of 5 stars

Amazing products & people

Amazing products & people. I own the fusion, GoSun go, 10W panel, 2 chargers, GoSun flow, and a few other smaller products. None of them have let me down! The have great customer support & I love what the company stands for. Would give them 6 stars if I could!

3 December 2023
Unprompted review
Rated 5 out of 5 stars

Creativity abounds

The people of this organization are what continually make my experiences with GoSun great. Hard-working, smart, down to earth adventurers, who create fun and sustainable products. I highly recommend visiting, investing, or enjoying one of their products.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Purchased 2 GoSun Products

Purchased 2 products from here (water filtration and stove). They do actually work and I am pretty impressed. Anyone I shared these with when we go camping are equally impressed and then immediately go order theirs. Fantastic tools to have for backups in the event no electricity is around.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Long time user of the GoSun Sport

Long time user of the GoSun Sport. Love the ease and efficiency of it. 7 years and it's still cooking strong. The GoSun team and community is awesome too with helpful tips and recipes.

2 October 2023
Unprompted review
Rated 3 out of 5 stars

No go for Go Sun Solar Table

I have been extremely patient attempting to attain some form of use from this table, but to no avail. I set it up carefully in the sun and plugged in the Power 266 battery. And waited. And waited. No charge.

Reviewing the EXTREMELY SPARSE documentation on this product, I discovered this table would charge the Power 266 battery in about 14 hours—an unacceptable amount of charge time, in my opinion, but ok...so I set up the next day and tried again. After about 6-8 cumulative hours in the sun, the table didn't manage to charge the battery above 25%. Annoyed, I tested the Power 266 battery from DC power in the wall from my house. It charged in a few hours and works fine.

Ok, so it's maybe not best for charging a high volume battery. I figured that maybe I could use the table, at least, to connect directly to my iPhone and charge it, using a DC/USB adapter. No go.

The table just isn't working, possibly because:

1. Maybe it's just a defective fluke.
2. Maybe I'm thick and not getting it.
3. Maybe a full set of instructions would help reveal something I'm overlooking.
4. Maybe this product is garbage.

I'm not sure which of the possibilities is most accurate, but I'm leaning toward 1 or 4.

Not a good experience, Go Sun.

⭐ Update: The response from Go Sun here shows they care about their reputation.Go Sun did refund the cost of the table and offered to send me another one. I declined, but this was appreciated. Updating my rating from 1 to 3 stars.

15 July 2023
Unprompted review
GoSun logo

Reply from GoSun

Hi Marc, really sorry to hear about the experience you've had! It certainly sounds like the table had a manufacturing defect or was possibly damaged in transit. We'd be more than happy to return/replace or provide a full refund, whichever you'd like. Please contact our support team for assistance: support@gosun.co

Rated 5 out of 5 stars

I recently purchased the GoSun Solar…

I recently purchased the GoSun Solar Power bank and have been extremely impressed with its performance. The Solar Power bank is very compact and lightweight, making it easy to carry around wherever I go. It charges quickly and efficiently using solar power, which is a huge plus for me as l'm always on the go and don't always have access to an electrical outlet.

11 April 2023
Unprompted review
Rated 5 out of 5 stars

BEST SOLAR PRODUCTS

This is such an eco-friendly, trustworthy, and fun brand!! I love every product i’ve gotten the chance to use!! Using solar energy to power my camping trips makes it so much more enjoyable!!

2 June 2023
Unprompted review

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