Gorchic Reviews 1,227

They’ve been working with me to get my order that was misplaced for almost a year! Their customer service is top notch and love their products.

I am a fan and a loyal customer for life! Gorchic is the best mirror quality company i have found. They have the highest quality and most authentic purses and products. Communication is always the BEST and shipping is so fast. I will never shop anywhere else. Thank you!

I had an issue with the shipping due to an error on the state address listed. Gorchic graciously offered to handle the issue by sending me a replacement bag.
Customer service is prompt and reliable.
I would recommend them.

Omg!!!! I am soooooooo happy!!! This is a beautiful bag!!! The quality and craftsmanship is amazing!!! Thank you so much!!! Your customer service is outstanding !!! I’ll be purchasing more soon . Thank you 😊

All hardware on my bag came off after one month. I sent several emails and received no assistance.

I highly recommend them. I’ve ordered three times already, and each time they’ve exceeded my expectations. The only downside is the delivery service they use—I can’t add specific delivery instructions or track the package live, which can be frustrating.

The team was amazing and provided an immediate resolution. I received the wrong size purse and sending out the correct size purse. Very seamless and an extremely smooth customer experience.

I’ve ordered a few bags from Gorchic and have had a good experience! So much so that I told my mom about it and she bought several purses from them too! We’ve both had reasonable shipping times and the purses are as described.

The delivery was fast and the consumer service was top tear. Very good communication great quality and I’m very satisfied with my purchase definitely will be ordering again.

They offer the worst customer service ever. I ordered two items and one item was not my size at all. I ordered a US Women’s 8 in a platform sandal and they sent me a size 10 or 11 in women. I contacted customer service and they said I ordered EU size 41. Like I’m supposed to know EU sizes. I went with the US size 8 in women’s which also said EU 41 next to it. I thought that was their version of a women’s size 8. I am not familiar with EU sizes. They pretty much said it’s my fault and I’m out of luck and they don’t do refunds unless the product is damaged. Another customer service rep lied to me and said they would ship out another order in my size but never did. This was February 3rd and 4th since they take hours even days to respond. Well, I never got a replacement. I messaged them again and I got an automated message saying they would respond and that was February 26th. I would not trust companies like this. Don’t invest any money here unless you are willing to take a chance and lose your hard earned money. I ordered a TOP QUALITY product and now I’m stuck with it. Also if you order here make sure you do research on EU sizes. The US sizes are not correct. I wouldn’t take a chance though.

I have ordered from here several times I had an issue with one thing and customer service was absolutely amazing and resolved my issue quickly and very very understanding.

Customer service is extremely responsive and fast! So far no negative experience with Gorchic! I will definitely be placing future orders.

So, I placed an order and it says that only one item was shipped out which means I would be receiving the other item later which is bad because I’m moving states. I reach out to customer service and… no help.. I explained that they should either expedite or cancel the second order so I won’t get it in time. They then sent me a list of all my orders… which I can see but no resolution in sight.

Beware: poor quality and poor service..

Made a very large order from Gorchic for 7 wallets and 2 handbags, in early December. By January one of the handbags had a defective zipper. The brass piece that holds the zipper in place came off, allowing the zipper to come off of the bag. Reached out immediately but took over a week for a response. I was asked to send a video of the issue. Again, had to wait for another response, pushing communication into February. By February I was notified that it was now too late for a repair or replacement, even though the original issue and email was in January, barely a month after purchase. Poor customer service and poor quality.

It will be a waste of your money and time, especially since the products are poor quality .

Buyer beware.

Great customer service answered all my questions and helped me determine my sizing. Will definitely be ordering again.

Yes on time delivery good quality love the bag will buy more love my bag

Gothic is a great company to work with I had ordered 2 purchases and for some reason the packages originally got lost and they replaced both items. They kept me informed thru the entire process. Will be buying from them again.

I’ve placed a couple orders with them and have been extremely satisfied every time. The last one in particular, it turned out what I purchased was no longer in inventory. They quickly reached out and told me, suggested I pick another, and even included a wallet as a way of apologizing. My wife couldn’t be any happier with her bags and I will definitely be getting her more.

My original package was lost, and the Gorchic staff was AMAZING. My handbag is perfect, the craftsmanship is on point. I will be purchasing all my handbags from Gorchic from now on. If you're hesitant about ordering don't be, they respond in a timely manner and work their hardest to make the customer happy. I love Gorchic

January 22, 2026 I gave a 1 star review. Since then some of my issues have been resolved. I still have a purse I have not received but tracking it now hopefully I will receive since the zip code issue has been addressed. The quality of the 1 bag is beautiful I am hoping for the same quality when I get the other bag. They did communicate quite often and appreciate them attempting to fix the issue. I would definitely order again.