GO Outdoors - Worcester (Express) Reviews 

432
•
TrustScore 5 out of 5

4.9

The Shambles 7-8, WR1 2RF Worcester, England, GB

•

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Rated 5 out of 5 stars

Doing more walking of late, I needed both new boots and some walking trousers. I was served by Nicola who was most helpful. She was able to advise on the various options and was clearly very knowledge... See more

Company replied

Rated 5 out of 5 stars

Shirley@2592 served me and was extremely helpful and friendly. I feel sorry for GO Outdoors staff having to explain the discount card to customers in their high street stores. Not so bad in the big wa... See more

Company replied

Rated 4 out of 5 stars

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more

Company replied

Rated 4 out of 5 stars

Excellent and knowledgeable service from Nicola,all done with a cherry smile.26

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Worcester (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

432 reviews

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4.9

All reviews

(432)

37,156 reviews in the last 12 months

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Rated 5 out of 5 stars

Nicola was amazing and so helpful.

Nicola was excellent in advising us with the type of walking boots needed for my son’s DofE first expedition trip. Her knowledgeable information and other product recommendations were further useful purchases. Nicola’s informative and friendly approach was also extremely valued. Thanks so much.

20 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service at Go Outdoors, Worcester

I went to Go Outdoors Worcester store today to buy new walking boots. Having only a vague idea what I wanted, it was wonderful to get excellent advice from store assistant, Nicola. From the relative benefits of leather v modern materials, durability of different types of boot and fitting, she was extremely knowledgeable. All that with a friendly demeanor, to go with a good range of product options. I was very pleased and look forward to getting out and about in my new boots.

20 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nicola was outstanding today

Nicola was outstanding today. Her patience, knowledge and opinion was much appreciated, as I tried on almost every pair of trainers in the shop! Thank you.

20 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, polite & answered all my questions including checking background stock, which made a very pleasant change and therefore a positive shopping experience

16 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful

Really helpful! I asked plenty of questions and the staff there, especially Danny went out of their way to help answer all of them. Great stuff!

15 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A friendly polite and efficient member…

A friendly polite and efficient member of staff who resolved a problem without fuss

14 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service Shirley@2592 Worcs

Excellent service Shirley@2592 Worcs, served my husband who is blind, was extremely helpful and knowledgeable, and also very understanding of his disability. Very pleased with his trousers.

11 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A good, helpful and professional service

Shirley served us today and she was very helpful, respectful and professional.

12 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley was incredible

Shirley was incredible. Having tried on several styles of walking shoes, which she ensured fitted correctly or otherwise, I finally decided on Merrell Mohab 3 GTX. Going to the cash desk to pay, I then realised that she was serving customers on her own. No other sales agent was around. Her professional help was fantastic and her stamina amazing. A real credit to the GO Outdoors company.
.

11 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley was great

Shirley was great, very informative about the product I was buying!

11 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amy was really helpful

Amy was really helpful, pointed me towards everything I needed

10 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Given up hope

Having searched for sometime for a particular item with no success, I visited the Worcester branch of Go Outdoors. I was assisted by a very helpful sales person (Nicola) who went out of her way to find me exactly what I wanted. All credit to the store and their team.

7 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff Liv & Shirley tried to find a brand & product that worked for me. The Brasher cargo pants would have been ideal if the cut & size were closer to what I need. I'll look online to pick another brand/product for click & collect at the store.

8 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic offers if you have a Go…

Fantastic offers if you have a Go Outdoors card.
I saved £61 buying three pairs of walking trousers. A good range of brands.
Shirley was a superstar. Very friendly and helpful.

3 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boots

I would like to give recognition to the wonderful customer service i recieved from a customer assistant in worcester city store who,s name is nicola.She went above and behond to help me choose and advise me on a pair of walking shoes which i went on to buy from the store.I have neuropothy in my feet due to past cancer treatment these shoes are comfortable for me i have just joined an hiking group.Thankyou nicola.

1 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Extremely helpful staff .

On my home , I was lucky to bump into Nicola, @ Worcester bus depot , she was so pleasant , & told me she worked for Go outdoors in Worcester .
I told her I needed a packable jacket , she advised me what was available in her store , even where they were located .
I went in there today , Nicola made me feel so welcomed , & promptly set about helping me to select a suitable jacket .
I was so impressed with her willingness to help me , I will certainly be going there regularly .
Nice to feel like a valued customer .

1 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by shirley@worcester 2592…

I was served by shirley@worcester 2592 and she was wonderful, told me all about berghaus's repair warranty and about refund and exchange policy, also spoke about other products and she was so sweet and friendly, would go again she's brilliant

1 September 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Ronnie (could…

Fantastic helpful service from Romie who helped me choose the best walking shoe for my needs. She also laughed at my jokes. Out of politeness no doubt but the gesture was appreciated! Recommended.

31 August 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rainy day in Worcester

Good offer with club card, and served well by liv, who we found helpful.

30 August 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great service from Solace today.

Great service from Solace today.
Polite, friendly and knowledgeable about product.

27 August 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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