GO Outdoors - Wigan Reviews 

still giving 3 stars just because sales assistant was helpful what I cannot tell about a cashier, very unhappy and unprofessional attitude.

Wigan Store

Visited a few weeks ago and needed some assistance with purchasing replacement poles.

Chris was brilliant in assisting us and it felt like nothing was too much trouble. He even demo'd and explained in detail how we'd need to modify the poles to make them work. It was a really positive experience after we'd even gone to the extent of contacting various tent spares places to no avail.

Super service, excellent products!
I needed assistance to locate the items I wanted to purchase and found Sue. She was friendly, cheerful and found everything I wanted quickly. Sue even came to the till to make sure everything was in order. I cannot speak more highly of the care she showed us. Thanks Sue.

Paul, Zoey and the rest of GoOutdoors staff are fantastic and were incredibly helpful and generous with their time. Thankyou very much for supporting TMP College students with their first DofE expedition!!

We are new to camping and sue was amazing at helping and advising us to find the right things we needed.
No question was too much for her to answer and she was really lovely

Whilst visiting go outdoors in Wigan yesterday evening we were obviously confused on which waterproof jacket to buy for my wife, we resorted to the idea of higher price better jacket, a lady who works there came over and explained everything we didn’t know and gave us her time to explain options for various other garments,
Her name is Wendy and normally I wouldn’t write a review but she was so so helpful I wanted to highlight how informed she was on all things we looked at, with her help we bought the best for us and not the most expensive, Wendy is a credit to the company
Darren and lisa

Paul give use realy great he give a discription of the bike that i got and tould how it work's i would go agine

After receiving a damaged item online I only noticed the damage when I was on holiday camping so I couldn’t return it online by post after ringing the Wigan branch they had one in stock and put it to one side for me Zoe was so helpful and two days later we went to change it and Zoe remembered us we got a replacement and returned to continue our holiday we can’t thank Zoe enough for her help

The scousers Paul and Chris ace!!
Paul was very helpful when purchasing my new e-bike
My old e-bike had broken and he spent time seeing if it could be fixed , and he built my new bike
Thanks for all your help
Chris was there when I picked it up
Again great service
Thanks lads 😆😆

I went to Go Outdoors Wigan to purchase a rucksack for a marathon in June. Paul was a great help , he spent time helping me find the rucksack that suited my needs. One that sat in the right place had good capacity and air flow. One that I could adjust to provide more comfort on a long hike. Thanks for your help today, greatly appreciated.

We were shopping for equipment for my son's Duke of Edinburgh and Paul and Didier were ever so helpful, giving us recommendations on rucksacks, equipment and footwear. Exceptional service from both and the store in general

Knowing nothing about hiking and walking, my husband and I wanted advice on what to buy for our 17 year daughter, who will be travelling to Africa (World Challenge expedition - 16 days). We knew we had to buy a 65 litre rucksack, a 30 litre rucksack, -5 degrees sleeping bag, sleep mat, hiking boots and socks. We assumed this was pretty standard stuff. When we arrived we went for hiking boots first. My daughter chose what style she preferred and we called over ‘Mandi’ for assistance in trying on. She asked about what terrain they were for. This was the start of a fascinating journey through the various items we needed and the science behind the products. I’m so glad we sought a proper company with experienced staff who can advise on the right products. We are confident that my daughter has the best equipment for her individual needs and that we have done the best we can for comfort and practically on her walking/hiking trip.
Thank you so much Mandi, you were brilliant! x
Also, the lady on the till suggested their loyalty card which saved us a sizeable amount on the total too - great!

Went in store and recieved great customer service and Danny on fishing was excellent.

Thank you to Nikki for your help and advice with footwear (walking/hiking shoes). Your friendliness and knowledge was very much appreciated.

Didnt recive half mz items and still not recoveda refund

efficient and convenient collection service

Travelled to the Wigan store after checking stock online to purchase the Hi Gear Collapsible Toilet with Gel Pack and Toilet Bag Bundle, which was showing online as 7 in stock, only to be told there wasn't any in and the website is incorrect.

This is not the first time I've gone to a store after using the stock checker. Last time it resulted in me having to do a click and collect to a completely different store, because each time I ordered to the local branch, the system would automatically try to allocate the local store stock to my order, resulting in the store cancelling it.

The staff did use their system to check other stores (but this was just the same as I could already see online) and suggested I travel to Warrington as it showed they had two in stock. However, this just felt like another risk of getting there only to be let down again. Because of how quickly I need the item, I just went online, found the exact same thing on Amazon, and ordered it with next-day delivery instead.

My question is, if your staff know they don't have that stock in store, why aren't they updating their inventory to reflect this?

A trip to the Wigan store to buy a new pair of boots for work turned into a pleasure.
Many thanks to Nikki, who guided me through the many choices of style and price, repeatedly going for another pair for me to try on.
Her product knowledge of 20 years was thorough and very informative whilst she stood back and allowed me to decide.
The pleasant nature of experience led me on to buy another pair for recreational use.
Many thanks 'Nikki' for all your help.
See you next time !

Bought on line for store pick but was not notified that the product had arrived. In store so a long wait and had to chase the order. The membership card I bought at the same time has not arrived

Absolutely brilliant visit, the help we received from Chris was phenomenal, he went above and beyond. Answered all our questions and pointed us in the right directions for what we needed. Nothing was too much for him. Thanks again, I’m sure we will be back again in that future!