GO Outdoors - Torquay Reviews 

778
TrustScore 5 out of 5

4.9

Riviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB


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Rated 5 out of 5 stars

I always like going to Go Outdoors Torquay store. The staff are always friendly and keen to assist you whenever required. I visited today to buy some walking boots for an upcoming holiday. Rick... See more

Company replied

Rated 5 out of 5 stars

I Went in to the shop to get outdoor equipment and was welcomed by Tyler he helped get me the correct sizes and shown us to the best products in their range and described the product well. Very welcom... See more

Company replied

Rated 4 out of 5 stars

Good in store experience. The assistant Holly was particuarly helpful and friendly. Unfortunately my membership has not been activated properly when I have previously joined online, otherwise this wou... See more

Company replied

Rated 5 out of 5 stars

We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the s... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Torquay

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

778 reviews

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4.9

All reviews

(778)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the Go Outdoors In Person Experience

Holly was great. Very helpful and pleasant. I love Go Outdoors as a shop, always good prices and a fantastic selection of items to look at and feel before you buy. Better than online shopping any day.

7 September 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff. Leon is a geezer. Exceptional service thank you

2 September 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jaime was a great help

Jaime was a great help. I have been struggling tendinitis and finding it hard to find a comfortable shoe.
Jaime was very professional, knowledgeable and patient. He found me a great comfortable shoe! Thank you! :)

2 September 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jamie

Jamie, what an amazing employee. Great knowledge and expert advice. I’ve not experienced customer like this in years. Attentive with advice but not in your face. I got the impression noting was to much while I tried on many walking shoes. Walked away with 2 pairs to suit my needs. I only went to get 1 pair. Jamie was outstanding in every way. That you Jamie for your advice and I look forward to seeing you again.

31 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited Go Outdoors Torquay yesterday…

Visited Go Outdoors Torquay yesterday to buy some camping chairs and a cooler box and the staff were really outstanding. Help was offered without having to find someone; staff were constantly visible and accessible. They helped carry my items to the checkout, fussed over my dog and were genuinely friendly and helpful throughout. It was a great experience. This is not the first time I have shopped in the store and it has been the same every time, that’s why I felt it deserved a fantastic 5 star review today- consistency.

30 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jaime was super helpful and friendly

Jaime was super helpful and friendly. Thank you!

29 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best store in the South West ,

All the staff were helpful and friendly,I asked a few questions and got the answers I needed.
The man on the checkout called Leon was fantastic, professional witty and very competent. As it was my first time in the store he led me through everything, I'm a member of the defence community and I appreciated his attitude and demeanour. Great guy, he needs promotion or a pay increase.

27 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

great service and friendly staff and…

great service and friendly staff and they even make my dog Kevin welcome . I started shopping on your opening day and the store staff have maintained their high degree of excellent service . Id give them all a gold star if I could

13 August 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff dotted around the shop floor, good range of products and a very proactive server on the tills (Holly) who talked us through membership and discounts.

15 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always pleasant shopping there

Always pleasant shopping there, and Hollie was very helpful too. Good selection and some good prices.

17 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was a total charmer

Lewis was a total charmer, he was incredibly helpful and polite and was quick to solve a few minor problems we had. The perfect example of what I like to see in customer service. Thank you Lewis.

23 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff are always so lovely in this…

The staff are always so lovely in this store! Shout out to Lewis on the till for being so friendly :)

23 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Although it was Maria's first day at…

Although it was Maria's first day at the store she was able to help me efficiently and patiently so that I was able to make my purchase of a new pair of hiking boots.

22 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Awesome service

Awesome service, thanks to Holly and team we got what we needed with club discount. Thanks Guys

20 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Excellent service from Ed who helped me buy walking shoes. Nothing was too much trouble. The check out staff were also friendly and very professional. Fantastic store!

20 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited Go Oudoors Torquay Branch…

I visited Go Oudoors Torquay Branch yesterday evening and wanted to mention the fabulous customer service provided by Leon and Bec. They could not have been more supportive, and pleasant to work with. We set up a member account in quick time and made a couple of great cost effective purchases. Leon actually noticed my Defence Discount Card which provided another 10% off the non-sales price items, many thanks, I would not have known otherwise. The service was so good, that we even went back in and bought another two chairs. Many thanks and I know we will return soon.

Marc Wicks MBE

19 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from entery to checkout

15 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Really helpful, knowledgeable staff. Great service in store and website easy to navigate. Would recommend to others.

3 August 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing customer service

The manager who was on shift earlier today went above and beyond to help me with an issue I was having with a pair of sunglasses I recently purchased. He was very knowledgable, polite and professional. I will always shop here for any outdoor equipment.

17 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great product selection

There were good offers, very friendly staff - Thank you Holly, and an all over good experience

15 August 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

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