Go Outdoors Swansea has always been a pleasure to visit. Staff are so happy to help and assist wherever they can, they have a great knowledge of the products on offer and they're always happy to give... See more
Company replied
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Tom was really helpful in advising which hiking boots might be better for me and I was there for 2 hours trying them all on so the poor guy did spend quite a lot of time getting me different boots(!)... See more
Company replied
Bryan a member of your team guided me into becoming a member so as I was able have discount . Very helpful and totally dedicated to pleasing customers . Then I was served at the till by Emelia , who w... See more
Company replied
I called into the swansea store today to purchase a replacement pole for my vango tent. I was served by Cameron who was very helpfull, informative and polite, I got the pole I needed and made my way d... See more
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Company details
About GO Outdoors - Swansea
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Bran Close, Llansamlet, SA7 9DE, Swansea, United Kingdom
- 01792 966114
4.8
Excellent
3K reviews
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Nicola was an absolute star
Nicola was an absolute star! so helpful and made my first experience in the shop a pleasant one.
22 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Go Outdoors Swansea, always a pleasure
Go Outdoors Swansea has always been a pleasure to visit. Staff are so happy to help and assist wherever they can, they have a great knowledge of the products on offer and they're always happy to give the dog a treat. I will continue to be a regular customer of this store.
17 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Teagan went above and beyond the day…
Teagan went above and beyond the day we attended. With the help and support that we needed,plus what we received was 💯
11 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The girl who served my so patient and…
The girl who served my so patient and professional.
11 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Always an amazing experience here in…
Always an amazing experience here in the llansamlet store thanks to the team and to Tom for great service today!
11 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I will be a returning customer at Swansea store.
Amanda was very helpful. Simon the store manager was also full of knowledge and showed many products that we were interested in. Very good experience shopping in the Swansea store.
4 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
2 lovely members of staff with excellent customer service.
I have been served by the same members of staff twice in the last week. Both times Max was so helpful and very knowledgeable. Nothing was too much trouble for him. Excellent customer service !!! I have also been served by Nicola on the till both times. Again she was very friendly, helpful and knowledgeable and made a fuss off our 2 staffy pups :)
3 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Swansea branch are always helpful and…
Swansea branch are always helpful and not pushy with sales. Good to deal with even when returns are involved.
28 February 2026
Reply from GO Outdoors - Swansea
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing Staff …
Bryan a member of your team guided me into becoming a member so as I was able have discount . Very helpful and totally dedicated to pleasing customers . Then I was served at the till by Emelia , who was also very helpful and also dedicated to pleasing customers . 10/10 to you both x
4 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Nicole and Sofia gave excellent service…
Nicole and Sofia gave excellent service and were very helpful!
1 March 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Tom have a lot of good advice for boots
Tom was really helpful in advising which hiking boots might be better for me and I was there for 2 hours trying them all on so the poor guy did spend quite a lot of time getting me different boots(!). He also got me to register my car for the parking as he was aware I'd been there sometime which would have saved me a nasty shock.
27 February 2026
Unprompted review
Reply from GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Been in a few times trying out walking…
Been in a few times trying out walking shoes, nothing was too much trouble.
Staff helpful and friendly.
25 February 2026
Unprompted review
Reply from GO Outdoors - Swansea
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service, worker named Will was very helpful and knowledgeable as well as extremely friendly
25 February 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpfull
I called into the swansea store today to purchase a replacement pole for my vango tent. I was served by Cameron who was very helpfull, informative and polite, I got the pole I needed and made my way down to the tills where I was greeted by nicola who again was really polite. Great service around by both concerned definitely recommend this store as they have a great selection of products and well displayed.
22 February 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swansea
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amanda, Swansea store = great!
Amanda was great, even at the end of her shift, still happy and helpful.
19 February 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I was served by a lovely lady called…
I was served by a lovely lady called Amanda. Her service was outstanding very chatty and had a lovely smile with the service which was five star
19 February 2026
Unprompted review
Reply from GO Outdoors - Swansea
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Fishing department is well stocked and…
Fishing department is well stocked and the staff are brilliant.
19 February 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I was served by Nicole today
I was served by Nicole today. She took us straight to the aisle we needed, and showed us the best options for what we wanted. Served with a smile and the upmost respect. Will definitely be coming back- what a lovely experience.
18 February 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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