GO Outdoors - Southampton Reviews 

2,339
•
TrustScore 4.5 out of 5

4.7

Third Avenue, Millbrook Road, SO15 0LE Southampton, GB

•

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Rated 5 out of 5 stars

Paul . F was super helpful and talked us through all the options on the sleeping mats and helped us come to a decision. He spoke with passion about his experience of DofE reassuring my daughter about... See more

Company replied

Rated 5 out of 5 stars

After looking for a travelling backpack in a couple of other shops, we came to Go Outdoors. We asked for assistance and were assisted by a very pleasant staff member (unfortunately we did not get... See more

Company replied

Rated 2 out of 5 stars

I had made an order for collection which should have been ready by the 11th for collection. I attended on the 14th to collect the items and 2 items had not been delivered to the store. I then looked r... See more

Company replied

Rated 5 out of 5 stars

Paul F. was amazing when we went in store a few weeks ago. He saw us struggling whilst we were trying on backpacks and helped me choose out the perfect OEX 70 litre bag, he completely understood the r... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Southampton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Third Avenue, Millbrook Road, SO15 0LE, Southampton, United Kingdom

  • 02380 011727

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,339)

37,114 reviews in the last 12 months

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Rated 5 out of 5 stars

What a lovely gentleman

What a lovely gentleman. He came to us to point out that we could also use sand bags whilst trying child back carriers. He was great to chat to and also mentioned important things to bare in mind when deciding

1 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff excellent shame about the product

Excellent helpful and knowledgeable staff at Millbrook Southampton branch. Product -a head torch - purchased but absolutely no instructions on how to
a)attach the closed loop strap to the head torch,
b) how to access the recharging socket
c) how the wave function works for all the torch options - it doesn't.
This OEX product is their own brand. I would not buy again

1 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was very knowledgable and…

Paul F was very knowledgable and helpful about the range of bivi tents. Im very happy with the service.

28 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We met Paul F when looking to purchase…

We met Paul F when looking to purchase a sleeping mat for our 10year old son. We knew nothing but Paul was very respectful. reassuring and patient. He is obviously very knowledgeable in terms of the product he sells and in dealing with customers which is a rare commodity in most of today’s retail experiences.

22 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came in to look at walking boots

I came in to look at walking boots. Paul S was doing something else but was very willing to help with thinking about the right boots and sizing and stayed with me while I tried on the boots. Thank you very much Paul S.

24 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Another vote for Paul F!

Honestly, what a treat! If all shops were like this we'd all shop in store more often!
Paul F was so incredibly helpful. He really knew his stuff and helped us buy numerous products. He really knew the difference between products and was able to give advice for different weathers and ease.
I then went over to the clothing section where he found two girls go help me and explained what we needed from there. They were also fab!

21 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Shannon helped us find the perfect jacket. She really listened to what was important to us.

22 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was very helpful

We came in yesterday looking for a new bag. We were served by Paul F, who was incredibly helpful and knowledgeable when fitting and trying the bag, showed all the options and how to correctly fit it. He made the experience so much easier and more enjoyable for all of us. Great man with even greater stories!

21 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F very helpful

Paul F very helpful, needed to waterproof an old style roof tent so went through all of the options to balance performance and price. Bought most of the Fabsil in stock so hopefully it'll work!

15 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was most helpful and…

Paul F was most helpful and knowledgeable. Would highly recommend seeking advise from Paul F. Thank you for your time today.

14 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was really helpful and…

Paul F was really helpful and knowledgeable about the products which i ended up purchasing

14 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Paul F

I was served by Paul F and he was brilliant. So helpful and informative, didn’t try to rip me off, very friendly and supportive. Will definitely be coming back. Thank you Paul!

14 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection at a nice price

Good selection at a nice price. Always nice to see and try on before purchase.

6 February 2026
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service...

Went into the Southampton branch on the Millbrook bypass to get my first pair of waders, i was seen by a very friendly and helpful guy called Ronan, his knowledge and help was excellent, and I'm very happy with the waders we chose. The store was nice and tidy and the other staff were also friendly and polite, will definitely shop there again 👍

2 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Still awiting my new card

Been a couple of weeks and havent recoeved my new card

25 January 2026
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was fab

It seems to be a running theme with these reviews and I hope he gets recognised for his efforts but Paul F clocked looked lost and confused And helped us. His knowledge was fantastic and I have one daughter very happy and all Kitted out ready for D of E. Thank you for your time and skill We Spent way more than we planned but feel we got the best products.

8 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was fantastic!

Paul F was fantastic and devoted loads of time, effort and his expertise to us getting the right rucksack for DofE expeds. Friendly, knowledgeable and in no way pushy of a product, he really helped with practical advice both for now and the future. A huge thank you!

7 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F helped us choose a great set of…

Paul F helped us choose a great set of kit for an upcoming adventure, really helpful, thanks Paul F.

7 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was just Brilliant

Paul F was just brilliant and great help with advice on all the rucksacks and other aspects of hiking.

1 February 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We came in on Saturday for a warm coat…

We came in on Saturday for a warm coat that my daughter can wear on her DofE trip, and not only did they have a great selection to choose from, but we also spoke with staff member Amelie when purchasing all of our items, in which she informed us of all the care needed to maintain the down jacket. Before this trip i was completely unaware of the special detergents needed for washing and waterproofing these coats. Overall i would definitely recommend visiting. Very knowledgeable staff.

31 January 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

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