I have just been to Shrewsbury Town Centre Go Outdoors to find some new walking boots. Matt the sale assistant was brilliant, very knowledgeable about the products and really very polite and helpful.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ever since covid a few years ago the Shrewsbury store stopped putting out tents on display. Having tents on display really helps decide which ones are suitable at my last visit I saw a whole new ra... See more
Company replied
Back in November 2024 we visited the GO Outdoors Shrewsbury branch to purchase backpacks, ahead of our travels to South East Asia! We had done our research, but Kelly was extremely kind an... See more
Went into the Go Outdoors Express in Shrewsbury today to look for a certain type of hybrid insulated jacket. I was attended to by Kelly who went out of her way to try and find the right one for me... See more
Company replied
Company details
About GO Outdoors - Shrewsbury (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom
- 01743 290686
4.9
Excellent
627 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff
Friendly helpful staff, could answer questions and give me advice about my specific outdoor requirements.
7 March 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very happy customer
I have just been to Shrewsbury Town Centre Go Outdoors to find some new walking boots. Matt the sale assistant was brilliant, very knowledgeable about the products and really very polite and helpful. Bought some boots. Very happy customer
7 March 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff member was very helpful in…
Staff member was very helpful in informing us about the technical qualities of various waterproof jackets.
21 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
New walking shoes
I bought some new walking shoes in the sale today, all the staff were very helpful and friendly 👍
20 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great support from Ellin when selecting…
Great support from Ellin when selecting a pair of walking boots
7 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Helpful Matt
Matt was very helpful whilst I was shopping for walking boots. Very knowledgeable and offering advice around what would be best for my needs.
8 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Waterproof coat
Thank you Kris for helping sorting out our coat purchase very friendly and went the extra mile. Definitely recommend
6 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great staff
Great staff - friendly, professional and I learnt a thing or two about tying my boot laces - who
Knew it would make such a difference. Thanks Ian and Kelly.
3 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Always feel that Go Outdoors offers…
Always feel that Go Outdoors offers great value for money.
The sales assistant Lilly was extremely helpful in finding me the right products
21 January 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The young lady called Elin was…
The young lady called Elin was extremely polite and helpful she dealt with myself and two other people at the same time and she had 3 sales from us
3 January 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Customer service and advice provided by…Footsoldier
Customer service and advice provided by Ed
17 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Knowledgeable and Helpful staff
Laura was extremely helpful in identifying possible jackets for me as I am 1.93m tall and jacket length is often a challenge.
18 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Matt was very friendly and helpful…
Matt was very friendly and helpful getting me shoes to try on, discussing a style of shoelace that I have no experience of and obtaining product information for me.
7 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I was helped in store today by Laura
I was helped in store today by Laura, she was very helpful and polite
10 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Buying walking boots
Visited the store looking for walking boots. Ed was very helpful and gave advice regarding the best footwear for my needs.
4 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful in helping me choose new…
Very helpful in helping me choose new walking boots, especially kris
26 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful and Efficient
Cheerful welcome. Lilly most helpful with recommending wide fitting walking trainers, quickly
located and helped me try on different styles and sizes. Sold me membership and a shoe-bag resulting in a good deal.
24 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service from Laura and the guy…
Great service from Laura and the guy who sorted the final transaction after I’d eventually made up my mind! So refreshing to come across pro-active sales staff. Thanks for your help guys.
22 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.