Visited this store early-ish hoping to purchase some robust, comfortable quality walking trainers for my son. Soon discovered that Anya and Sammi were both very knowledgable, professional and app... See more
Company replied
Location
Switch locationChain Street 3, RG1 2HX Reading, England, GB
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See what reviewers are saying
Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more
Company replied
My order was ready when I arrived at the store. The staff were friendly and helpful. I also bought other products at the store and the man went and got more for me when I saw they were cheaper than I... See more
Company replied
Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... See more
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Company details
About GO Outdoors - Reading (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Chain Street 3, RG1 2HX, Reading, England, United Kingdom
4.8
Excellent
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Visit on June 28th.
Visited on June 28th. Veronica and staff helpful and enthusiastic. Had the sandals and shorts I was looking for, at much better prices than elswhere. A pleasant experience all round.
28 June 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great help from Sam
Great help from Sam in choosing and purchasing some walking shoes. Very much appreciated.
26 June 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Sam was absolutely amazing and was so…
Sam was absolutely amazing and was so helpful that I ended up buying more than I planned! His advice was invaluable and he went the extra mile sourcing things I wanted. Sam is a real credit to Go Outdoors! Antoinette
25 June 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Good experience in Go Outdoors
Was served by George who was very polite and knowledgeable about the boots and helped me pick a suitable pair. Would definitely come again.
22 June 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful customer service
Faizan very politely asked if I wanted to take a GoOutdoors card explaining the benefits and then quickly enrolling me, giving immediate savings. Faizan was friendly and it was a pleasure to meet him.
21 June 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Staff incredibly helpful
It was amazing. Luciana was incredibly helpful and picked out the perfect equipment for my Duke of Edinburgh expedition. I will certainly be coming here for all of my outdoor kit from now on
22 June 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic service and help
Luciana was absolutely fantastic in helping my daughter select her DoE kit. Really great advice on the right upgrades where they made long term sense. Highly recommended.
8 June 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good range of boots and general outdoor…
Good range of boots and general outdoor gear, friendly helpful staff. Quick, knowledgeable service. Manager got a bit cross with her team in earshot of customers, rather unprofessional! Prices erratic!
1 June 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Extremely helpful and knowledgeable
Really helpful, sold us what we needed but didn't oversell, Luciana was brilliant using her experiences to help with quite a difficult shopping list. We will most likely be back for a rucksack fitting
31 May 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really great experience
Really great experience, ciaran was an absolute lad. Helped me decide which boots to go for. Knew his stuff.
30 May 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Sammi was very helpful and polite
Sammi was very helpful and polite, would 100% come back.
Thankyou
29 May 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff
28 May 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Reading (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Veronica was very helpful and had an…
Veronica was very helpful and had an excellent knowledge of the walking boots boots that they had in stock (which was a large range!).
15 May 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service and advice
Great service by all staff but particularly Sammi. Explained how the DofE link worked so that I got a discount and discussed which products would be best. Will be returning.
20 March 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from Anya
Excellent service from Anya, she was very friendly and helpful in finding the right shoe size.
11 May 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great Service
Great service by staff member and prompt delivery for click and collect order.
9 May 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
First time visiting and it was great…
First time visiting and it was great experience. I went there to prepare my son's DofE stuff. Veronika and George are excellent and really helpful to find right size and right stuff for my son. Definitely, I will re visit this shop again!
10 May 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Great service, thanks to Lueiana & Sammi, a camping we will go!
10 May 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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