I have never shopped on line or go into the store before, but i wanted some walking gear (boots, coat ect ...) as my partner is a massive walking fanatic! The boots i got online to pick up at the stor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into GO Outdoors Pudsey this afternoon looking for some new walking/hiking boots and Tony was really helpful. He was friendly, chatty and clearly knew his stuff, giving me some great advice on... See more
Company replied
Popped into Go Outdoors on Thursday night with a friend to get her some new walking boots. We were struggling to find a pair that fit but got some absolutely fantastic help from Kev who was so knowled... See more
Company replied
Visited Leeds & Wakefield Go Outdoors to get a roof box, both stores had no stock but advised Pudsey branch had 2 in stock. I asked if this could be reserved to collect, 30 minutes after leaving Wakef... See more
Company replied
Company details
About GO Outdoors - Pudsey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New Street, Bradford Road, LS28 5AG, Pudsey, United Kingdom
- 01134 684101
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Amy
Great service from Amy! Super helpful and friendly! X
15 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I ordered I fishing reel for my sons birthday and it arrived broken, now too late for his birthday…
I ordered I fishing reel for my sons birthday. When I picked it up and opened the packaging I found the box the box was in bits. When I got to the reel that was also broken. The bait runner switch on the back was snapped off but not in the box so this had obviously been sent broken and not happened in transit. This now means I have to wait for a refund and order the reel again wen I got home. This is a absolute disappointment as my son is now missing his birthday present. I don't feel enough was done to make this situation right. Very un happy this time.
6 April 2026
Reply from GO Outdoors - Pudsey
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Tom seemed like a nice guy
13 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Legendary staff on footwear
Huuuge thanks to Stuart on footwear who helped me find a new pair of walking boots, he’s given us loads of useful tips on what to look for when buying boots, had some excellent suggestions to try on and honest pros and cons of the wide range of boots available. His product knowledge is top tier, he was really easy to chat to, and made me and my family’s shopping experience way more enjoyable.
Thank you Stuart for your help!🥾
12 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
lovely staff
staff very helpful and lady who served me (Amy)was very friendly and pleasant and couldn’t of been more efficient
12 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Amy B was really helpful and helped me…
Amy B was really helpful and helped me find what I needed. Very knowledgeable.
16 March 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from stuart first time…
Great service from stuart first time someone has gone to the lengths of measuring my foot and listening to my concerns with my problem feet i landed up spending more money than planned but worth it.
12 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Amy B was very helpful in the tills and…
Amy B was very helpful in the tills and saved us a lot of money.
11 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent Service
Managed to find everything I needed for my son's D of E at the Pudsey branch. Fantastic service from Amy B on the tills who was extremely helpful.
10 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Visited the shop to buy a new pair of…
Visited the shop to buy a new pair of waking shoes. The staff were really knowledgeable, friendly and helpful. I saw the item cheaper on the web and Amy was on hand to advise on the criteria and do all she could to assist. Managed to get over £30 off with price match, so pleased!
6 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Amy was an excellent extremely helpful…
Amy was an excellent extremely helpful member of staff today , thanks Amy !
6 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great customer service at Pudsey
We went to the Pudsey branch today for some last minute holiday items. All the staff were really helpful and a special shout out to Amy B who was really friendly on the tills and gave our whippet some biscuits (making him a very happy boy).
6 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Amy B was very helpful and…
Amy B was very helpful and knowledgeable, great customer service.🤓👍
6 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
An excellent GO Outdoors store. Huge showroom with everything you need. Very helpful staff too (Amy B). Will surely visit again. Highly recommend.
An excellent
6 April 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Stuart at the…
Excellent service from Stuart at the Pudsey store. Very knowledgeable and friendly guy. Putting the customer first.
22 March 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful with my son’s new book
Very helpful with my son’s new book. Nathan pretty much dropped whatever he was doing to sort out the new bike and get it ready within 10 mins. Great service all round.
30 March 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Assisted by Amy and found the perfect…
Assisted by Amy and found the perfect walking boots for me
22 March 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Speed of delivery.
Unfortunately the store I use didn't have the correct size of the fleece I wanted, so I ordered it online to be delivered to store. It arrived in the afternoon of the same day, all the staff I dealt with in store were super friendly and helpful. Overall, brilliant.
21 March 2026
Reply from GO Outdoors - Pudsey
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I had a great experience at Go Outdoors…
I had a great experience at Go Outdoors today thanks to Amy B. She provide excellent customer service—friendly, approachable, and incredibly helpful throughout. She took the time to answer all my questions and made sure I found exactly what I needed without feeling rushed. Thank you Amy
18 March 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Poor phone service
Our scouts and guides have bought many items from go outdoors but trying to get through to the Pudsey store by phone is almost impossible… very frustrating!!!
We want to buy 6 or 7 Berghaus Air shelters but just want to see one up to be sure it’s suitable… We may do better at Blacks!! Very poor. And finally on the 5th attempt I got through. Then they were helpful
17 March 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.