Hope at Deepdale Preston store so so helpful and polite with myself and the colleagues that were in the store on my visit last week, only a small purchase but highly satisfied with the service an... See more
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I’ve used this shop more times than I can count for all my walking and hiking needs! Always great quality and exactly what I need for my trips. I went in with my son today to grab some new walking boo... See more
Company replied
After a very poor experience on the telephone to Go Outdoors Customer Care Service, I decided to contact the Deepdale store. I explained the issue and they advised me to come into the store. This was... See more
Company replied
Looking for a strong sole on a walking boot as I cover approx 6miles a day a mix of concrete/grass and soles don’t appear to last me long. Kojo was very knowledgeable and helpful around finding that... See more
Company replied
Company details
About GO Outdoors - Preston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Deepdale Retail Park, PR1 6QY, Preston, United Kingdom
- 01772 349669
4.7
Excellent
2K reviews
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Reply from GO Outdoors - Preston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Hope at Preston Deepdale retail park
Hope at
Deepdale Preston store so so helpful and polite with myself and the colleagues that were in the store on my visit last week, only a small purchase but highly satisfied with the service and standard of the store.
Also Lee at the Burg store, first class on the telephone line took my details and then the store manager contacted me Mr Neil Kettle, certainly runs a great store and customer service support.
Met Neil in Dudley store many years ago and I certainly appreciate the great welcome and service that he implemented in his team .
A satisfied customer is the best advert and I use Go Outdoors as my first choice and recommend to all RNLI colleagues.
17 August 2026
Reply from GO Outdoors - Preston
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Excellent service and knowledge of our…
Excellent service and knowledge of our tent.
With recommendations of add ons.
Every one we spoke to was very helpful.
17 August 2026
Reply from GO Outdoors - Preston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service and products
I’ve used this shop more times than I can count for all my walking and hiking needs! Always great quality and exactly what I need for my trips. I went in with my son today to grab some new walking boots for him. Extremely good service from the staff and Kojo went above and beyond to ensure the pair of boots selected were appropriate and would fit well. I will be back very soon!
23 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Alison was amazing and incredibly…
Alison was amazing and incredibly helpful in finding a new part for my tent. Thank you!
19 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Olly and Calvin were exceptional in…
Olly and Calvin were exceptional in sorting out my purchase. They were respectful, professional, efficient and effective. Excellent service.
22 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
When I always come into the deepdale…
When I always come into the deepdale store for my footwear the young lad (Jack) is always helpful, smiling and always goes that extra mile that's customer service at its best a****
19 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Brill staff
Keiren o was very helpful and knowledgeable about products and services offered it was a very nice experience as a customer. It keeps us coming back to the store!
20 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Return refund
Returned an item in store 11 days ago and still haven’t received my refund.
6 August 2026
Reply from GO Outdoors - Preston
Thank you for taking the time to leave a review.
I am sorry to hear of your concern regarding the refund for your in-store return and appreciate how frustrating it must have been to wait longer than expected.
Refunds for returned items can take up to 14 days to be processed. Having reviewed your case, I can confirm that your refund has now been issued. Please allow a few working days for the funds to appear on your statement, depending on your bank's processing timescales.
Please accept our sincere apologies for the delay and any inconvenience this has caused.
Kind Regards
GO Outdoors Customer Care
Really easy to use website
Really easy to use website, great value for money, good quality. Staff really helpful.
5 August 2026
Reply from GO Outdoors - Preston
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
I bought pair of walking boots
I bought pair of walking boots. Alfie helped me find the best deal.
Thanks .
16 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Alfie was very helpful and polite
Alfie at the Preston store was very helpful and polite when choosing the walking shoes and socks. He gave good advice and took all the goods to the counter for me
16 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent In-store customer service
After a very poor experience on the telephone to Go Outdoors Customer Care Service, I decided to contact the Deepdale store. I explained the issue and they advised me to come into the store. This was a much easier process to return a faulty item, and Shane, the store manager, couldn’t have been more helpful. Excellent in-store customer service! Thank you!
14 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Not enough option for Women's L walking…
Not enough option for Women's L walking socks. Also the cashier didn't take the security prevention tag off
7 August 2026
Reply from GO Outdoors - Preston
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Sara was really patient with me when…
Sara was really patient with me when selecting the specific shoe I needed for daily work. Good quality shoes with nice staff to complement the service. I highly recommend to check out
12 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
Looking for a strong sole on a walking boot as I cover approx 6miles a day a mix of concrete/grass and soles don’t appear to last me long. Kojo was very knowledgeable and helpful around finding that right boot around my budget too. Helpful and friendly with examples too.
Then at the till I met Kohana explained about the Go Outdoor membership, which I signed up for Very chatty and polite around my circumstances too I explained and ensuring I got the price on the tag too. Lovely experience today, great store, thank you 🤩
8 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Quick and great customer service from…
Quick and great customer service from the guy who served me
29 July 2026
Reply from GO Outdoors - Preston
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great experience at GoOutdoors today
Great experience at GoOutdoors today, Meg was patient while we picked lots of shoes to try and we found a pair we liked each.
Thank you Meg
5 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Shane and Sara could not have been more…
Shane and Sara could not have been more helpful. Such smiley happy to help people. Made my shopping trip so easy. Thank you very much guys.
4 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Rude cashier. Poor customer service
I bought a pair of trousers marked on the shelf at £19.98 but when I got to the desk they were £44.00.
I paid the full price as I was buying some other items but then returned to the shop after I realised.
The cashier was quite rude and gave no explanation or apology, just said the price was correct and another customer must have put them back in the wrong place. Made me feel incredibly uncomfortable and like an idiot in front of other customers.
I am a frequent Go Outdoors customer but will try to use other hikes mg shops on future due to this experience.
4 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Thank you for sharing your review with us regarding your recent visit to one of our stores.
It is deeply upsetting to understand of your in store experience, this is not how we expect our customers to be treated when shopping with us and for that we are truly sorry.
Your feedback is important to us and we’ve reached out to you via Trustpilot to request your contact details so we can look into this further.
Kind regards
GO Outdoors Customer Care Team.
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