Excellent shopping experience, we wanted two pairs of walking shoes his and hers, both of us found what we wanted on our first visit with one pair on 50% discount so very happy. Served by Haley, thank... See more
Company replied
Location
Switch locationNew George Street 39-40, PL1 1RW Plymouth, England, GB
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See what reviewers are saying
After trying multiple competitors who didn't have what I was looking for (a simple cooler bag), I found myself at GoOutdoors. Susan and Matt immediately helped me out, finding me the perfect product A... See more
Company replied
I was looking for a pair of walking shoes and Matt was very quick to approach me when he realised that I needed some assistance. He was very polite and knowledgeable and helped me decide on the right... See more
Company replied
Hannah in the central Plymouth store was really helpful when I was looking for waterproof walking shoes. I have taken a star off because I signed up for the card but have been unable to register my... See more
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Company details
About GO Outdoors - Plymouth (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New George Street 39-40, PL1 1RW, Plymouth, England, United Kingdom
4.9
Excellent
204 reviews
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Excellent shopping experience
Excellent shopping experience, we wanted two pairs of walking shoes his and hers, both of us found what we wanted on our first visit with one pair on 50% discount so very happy. Served by Haley, thank you for your help today.
21 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Owen was very helpful whilst I was…
Owen was very helpful whilst I was trying out different walking shoes. Very friendly and understanding, great customer service.
19 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
thanks Matt for the great service and…
thanks Matt for the great service and advice
19 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Alex thank you for your good customer…
Alex thank you for your good customer service today on helping me with find a new camping cooker today. I look forward using it
17 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great service by Abi at Go Outdoors…
Great service by Abi at Go Outdoors Plymouth New George Street. Great price. Staff always friendly and helpful. Thank you.
10 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Fantastic staff!
After trying multiple competitors who didn't have what I was looking for (a simple cooler bag), I found myself at GoOutdoors. Susan and Matt immediately helped me out, finding me the perfect product AND at a better price than I thought! Fantastic.
13 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very pleased helpful staff.
12 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Enjoyable experience
Well organised shop. All staff curteous and helpful. Especially Matt who processed my purchase and was very helpful and imformative when i asked questions. Professional polite staff. Very enjoyable shopping experience
9 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
My walking shoe dilemma finally solved.
I was looking for a pair of walking shoes and Matt was very quick to approach me when he realised that I needed some assistance. He was very polite and knowledgeable and helped me decide on the right footwear. I had visited numerous stores that day and I have to say it was nice to finally find such a helpful and professional member of staff.
8 March 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Plymouth (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Brilliant service from Hannah
I was served by Hannah today and she went above and beyond to help. She gave me lots of helpful advice and was really happy and friendly
27 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great staff
26 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Served by Matt
Served by Matt. Great customer service and help/advice
Made my purchase quickly and efficiently, which suited me 100%
24 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
The staff in this shop are always very…
The staff in this shop are always very friendly and very helpful. They deserve a 5 star review for being consistent in their excellent customer service.
13 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Extremely helpful and informative staff…
Extremely helpful and informative staff particularly Matt who was very friendly and helped us get the best products catered to our needs
19 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great shopping experience
I was served by Matt today in the Plymouth city Go Outdoors Express store. He engaged with me as soon as he noticed I was looking at hold-all bags and assisted with my purchase of boot bags too. Really friendly chap and a nice change to be served by someone proactive and helpful too.
17 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Matt the man
I was served by Matt, he was brilliant, he made the whole shopping experience comfortable and efficient. He helped me with picking out work boots along with additional gear. His customer service was exceptional, 10/10 would shop there and he served by Matt again.
12 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Plymouth (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I found Susan very help full and not…
I found Susan very help full and not pushing the sale on more expensive jackets. Which help me conclude the sale of my purchase. Even offered to marry her due to her excellent approach for the sale.excellent sales lady 👏
16 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
incredible honest & helpful
Matt was incredible honest, helpful and friendly.
8 February 2026
Unprompted review
Reply from GO Outdoors - Plymouth (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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