GO Outdoors - Plymouth Reviews 3,446

Amazing service from Andy. Skilled and friendly - couldn’t recommend more highly.

Staff were approachable, well informed and helpful. Megan S on the tills helped me navigate the discount card mysteries with patience and good humour. Thank you

First class service with courtesy and a smile. Thank you Megan.S

Ordered online for in store collection. Two items cancelled. Did not receive an email to inform ready to collect. Headed to the store to check and order was there but staff had to search multiple shelves for all the items. Not impressed with the online system.

I was looking for a specific sleeping bag I had seen online which was unfortunately not available in the store. However Steph and Sarah were friendly and helpful in showing me an alternative.

Served by Brandon, who was very friendly and helpful, i know nothing about shoe's, walking trainer's but he helped me pick out a couple of great pairs for me to try and and helped me with any questions I had, I ended up buying two pair 👍 i will definitely 100% keep an eye 👁 out for Brandon in the store again if i need help with anything 😊

Staff were helpful and transaction swift. Was served at checkout by Megan S who was very pleasant and polite.

A well stocked showroom with helpful and friendly staff who were knowledgeable and was able to offer guidance to select the items I wanted. Will visit again and can recommend unreservedly.
Thanks for your support today, Jess!

Fantastic customer experience instore.
Brad and Megan is a credit to your company, they couldn't do enough to help me.
I will be returning to your plymouth store without hesitation

Great help from Jodie and Megan
Boots are a big success

Hey popped into go outdoors at Plymouth Ellie found me looking alittle bewildered so asked me if I needed any assistance told her what I was looking for she was alittle unsure so called Jay A who arrived within seconds sorted me out with what I needed both incredibly helpful smiley and chatty …. Credit to your team

Well stocked, tidy store. Found exactly what we wanted at a competitive price. Served by Nana, who was very friendly and helpful. She explained how membership works and sorted out a new membership card for me. Very positive experience.

Steph went above and beyond what we expected good customer service to be. I had issues with my membership card last time I went but Steph sorted these out for me and appropriately reduced an item to compensate for my previous overcharge. She also worked very hard to get me a price for a specific coat I wanted and we think she is an asset to go outdoors

nana was efficient in dealing with my return due to manufacturing fault.

Simon and Nana both really helpful today.
Ended up buying walking shoes which are perfect.
Thankyou!

Don't shop online if you can avoid it. Currently you can't use gift card to purchase items on line, their system are not synced through and deliveries go missing without notifications working properly. I have had to contact the customer service line on the phone multiple times. Having being told that I could return items in store to then re-purchase using my gift card was in the end not possible because the refund of the online purchase via paypal would have to be done on the phone withthe customer service team before the in store team could then re-sell me the item and use my gift card. In the end the time this would take was simply not worth the effort and time wasted. Having said that,, the staff themselves where exceptional in dealing with it all, super polite and absolutely lovely to deal with - this is both the telephone customer service team and the in-store staff - credit to them. I will avoid shopping on line through.

Excellent. Found everything we needed fir Duke of Edinburgh. Very helpful staff

Steph served us today. She was a friendly and a great help with any questions we had.

Nana was particularly helpful 10/10 service really patient and helpful