We were given plenty of advice to help choose the correct rucksack for my daughter’s Duke of Edinburgh journey. Josh helped explain how to adjust all the straps to fit. He also directed us round the s... See more
Company replied
Location
Switch locationLower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB
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See what reviewers are saying
I was looking for some new waterproof walking boots to replace a pair of Peter Storm boots, one ifcqhich started to disintegrate after only a few months. I was served by Daniel in footwear, who was ve... See more
Company replied
I came in to upgrade my walking shoes. Lewi was fantastic; friendly, knowledgable, and ran me through the features of the footwear available. His ability to share the knowledge without being patronisi... See more
Company replied
Tom and Josh made my experience so much better in this shop! Very friendly helpful guys alongside giving the best advice and facts about what products and jackets would suit me best for my trip. Would... See more
Company replied
Company details
About GO Outdoors - MetroCentre
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, United Kingdom
4.8
Excellent
242 reviews
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Excellent and helpful service by Josh
Excellent and helpful service by Josh, took his time to listen to a customer needs - gave great suggestions and advice to help.
Excellent communication skills - asset to the company and we will be re-visiting
23 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Both Nicole and Daniel at the Metro…
Both Nicole and Daniel at the Metro Centre location acted with both courtesy and professionalism. I found purchasing my Salomon shoes a pleasant experience compared to other purchases I’ve made.
23 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Josh the sales assistant was…
Josh the sales assistant was outstanding... as well as the desk staff... thank you..
14 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Boot shopping
I wanted a pair of walking boots and was served by Izzy who was extremely helpful
20 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great help from Andi in choosing and…
Great help from Andi in choosing and fitting suitable good value boots.
17 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
plenty of advice
We were given plenty of advice to help choose the correct rucksack for my daughter’s Duke of Edinburgh journey. Josh helped explain how to adjust all the straps to fit. He also directed us round the store to find all the other teams on our shopping list.
14 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great staff
Great female staff member, so helpful. She always has a smile and a bit chat.
5 March 2026
Reply from GO Outdoors - MetroCentre
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
I was looking for some new waterproof walking boots to replace a pair of Peter Storm boots, one ifcqhich started to disintegrate after only a few months. I was served by Daniel in footwear, who was very well informed and strongly recommended Merrell boots, which I bought. Used for the first time today, I am very pleased with their fit and feel. Thanks Daniel!
10 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Tom was super knowledgeable and helped…
Tom was super knowledgeable and helped me choose a great pair of hiking boots. Looking forward to using them!
9 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Josh was very helpful and knowledgeable…
Josh was very helpful and knowledgeable about the products. He helped me find what I needed
8 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I came in to upgrade my walking shoes
I came in to upgrade my walking shoes. Lewi was fantastic; friendly, knowledgable, and ran me through the features of the footwear available. His ability to share the knowledge without being patronising or "sales-like" was great! His passion for offering the correct product - and not necessarily the most expensive product - shone through.
7 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - MetroCentre
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lewis was very helpful with good advice
4 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great place to buy walking boots
Tom is a great ambassador for Go Outdoors, as are those of the team I spoke to over a couple of visits. Knowledgeable and professional. Had a good discussion about the features of different walking boots, keen to know what I was looking for, not pushy at all, but got the sale as we found what I wanted.
24 February 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Tom and Josh made my experience so much…
Tom and Josh made my experience so much better in this shop! Very friendly helpful guys alongside giving the best advice and facts about what products and jackets would suit me best for my trip. Would definitely recommend trying this store out to everyone ☺️
2 March 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Superb service from both Tom and Emma…
Superb service from both Tom and Emma in the purchase of a new coat! Nothing was too much trouble and neither of them were pushy! They were very patient and friendly! Thank you!
24 February 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
All of the staff at Go Outdoors…
All of the staff at Go Outdoors Gateshesd Metro Centre were very welcoming and very helpful.
Big shout out to James who demonstrated real knowledge and expertise when advising me( complete novice ) about footwear for a forthcoming Pilgrimage walk.
Thank you !
24 February 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Called in to the MetroCentre branch…
Called in to the MetroCentre branch hoping to find a bargain. I had no difficulty finding the down jacket that I had hoped to buy. Ellie on the tills was very helpful with friendly advice and prompt service.
21 February 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service provided by Daniel
Excellent service provided by Daniel, good quality and good price
20 February 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served by Andi
I was served by Andi, he was fab, very knowledgeable nothing was too much for him. It was a real pleasure and Andi was an excellent ambassador for GO Outdoors.
16 February 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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