Having visited the chester store and had great service there and bought a pair of merrill boots went to the Llandudno shop in order to buy a pair I had tried in chester liked but didn't feel I sho... See more
Company replied
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Helen served us, and was particularly helpful. She searched the stockroom for my particular request and, although what I wanted was no longer in stock, she was happy to assist. Discovering that we we... See more
Company replied
Location is bang on the high street just where you need it, we required some wellies so headed upstairs. Jet was most welcoming and helpful with our request. My 2 year old found a sweeping brush and s... See more
Company replied
The helpfulness of Tricia, very polite and helpful, I got exactly what I wanted for walking my dog on the beach, The Edge Aspen snow boots, sturdy, waterproof, comfortable and warm
Company replied
Company details
About GO Outdoors - Llandudno (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Mostyn Street, LL30 2RP, Llandudno, United Kingdom
- 01492 552111
4.9
Excellent
851 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Such good customer service
The service! Two young men served us and both were a delight. The acting manager Ethan was so personable. I am not a fan of shopping, but good customer service reminds you of the good side of real shops! Also got a great deal on some sandals and a rucksack..
17 May 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Cally the assistant was extremely…
Cally the assistant was extremely helpful and professional and knowledgeable. I came away with exactly what I wanted at a great price.
12 May 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff
Served by Gareth and helen who where both very polite and help when selecting a backpack
12 May 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
One of the staff in Llandudno was…
One of the staff in Llandudno was really helpful. To be honest the other didn’t seem bothered at all. Shame really.
6 May 2025
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff were knowledgeable
Staff were knowledgeable, very helpful and polite. They made sure I ended up with the right equipment.
30 April 2025
Reply from GO Outdoors - Llandudno (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Walking Boots
Lots of choice and lots of sizes in store.
Excellent customer service (Tricia) - calm friendly and knowledgeable.
I could probably have purchased the boots more cheaply online, but it was worth paying a little extra to be able to come home with boots that I know are comfortable and fit me perfectly
29 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
The member of staff was brilliant.
The member of staff was brilliant.
He was very helpful excellent service.
Fantastic ambassador for the brand
30 April 2025
Reply from GO Outdoors - Llandudno (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Recommended for outdoor stuff
Martin was really helpful, excellent service. We were able to get what we wanted at a good price and unlike the web we could check the fit, quality and finer details before buying.
30 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service
Great service, wanted a lightweight jacket for summer, store assistant helped make sure I was able to make an informed choice from the stock that was available in store.
19 April 2025
Reply from GO Outdoors - Llandudno (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Llandudno stars …
Excellent staff made a brilliant recommendation and found the item from storage in the basement
Well priced.
An excellent team
25 April 2025
Reply from GO Outdoors - Llandudno (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. My son's DofE registration hadn't yet arrived, but the staff member gave us the discount anyway, as it was obvious that is what we were shopping for.
24 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Tricia our assistant was very…
Tricia our assistant was very knowledgeable and helpful
22 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service - good advice and great prices
20 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Cally serviced us she was very helpful…
Cally serviced us she was very helpful and went above and beyond to help us buying our camping stuff
19 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very easy to find what I needed ,and…
Very easy to find what I needed ,and the lady shop assistant was very helpful,thankyou.
19 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent prices and attentive and…
Excellent prices and attentive, friendly staff always assured at my local Llandudno branch.
16 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Awesome customer service!
Great prices, range of products and awesome customer service! What’s not to love? My Go Outdoors card had expired, but Ashley renewed it quickly and fuss free along with a great discount, many thanks from one very happy bunny! 😊👍🏻
14 April 2025
Reply from GO Outdoors - Llandudno (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Just popped in to get a monocular
Just popped in to get a monocular. Martin was very helpful, showing me the item and finding my details for the discount. 5 star service, thank you.
11 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent experience
We were served by Martin today in the Llandudno Express store, he was extremely friendly and helpful even our four legged friend was welcomed. We would highly recommend this store and would visit again when we are in the area.
9 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Went in to purchase some trekking poles…
Went in to purchase some trekking poles (of which I know nothing about) and was served by Helen who made sure I got the best deal possible by introducing me to a go outdoors card. She set the poles up for me and gave me instruction on how best to use them. Thanks to her Go Outdoors will be my first port of call for any of my outdoor needs in the future. She was pleasant, polite and informative - thank you Helen.
9 April 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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