Bought the annual membership for £5 which I used in store & got great discount 40-50% off most items so well worth buying the membership. Staff helpful in store in Keswick & found what we needed. Wi... See more
Company replied
Location
Switch locationMain Street 53, CA12 5DS Keswick, England, GB
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See what reviewers are saying
Extremely helpful manager named Scott who helped me with a purchase of Oakley Turbine Mtt Black Prizm Sunglasses fir my extra dry eyes.
Company replied
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... See more
Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... See more
Company replied
Company details
About GO Outdoors - Keswick (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Main Street 53, CA12 5DS, Keswick, England, United Kingdom
4.8
Excellent
176 reviews
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When in for Goretex repair kit
When in for Goretex repair kit. The website advised me that there was kit available. I queued to ask where in the shop I would find the item. To be told that no such product was available. All that was available was products to wash coats. I tried upstairs where another assistant said if they had one, it would be over there. I found the product, No one was interested helping me or why I needed the product. All interested in selling membership.
29 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent Shopping experience
Sarah ,Shina and Isac were incredibly helpful at suggesting the equipment we would need for the type of walking we would be doing and making sure everything fit and worked well for us. We took alot of time and sarah was really patiant and we never felt rushed. They were also excellant at making sure we got the best value and we would be very happy to shop their again.
28 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Friendly staff (Sarah)and knowledgeable…
Friendly staff (Sarah)and knowledgeable about their products.shop area is spacious and dog friendly. Range of products is good
26 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Birthday sorted
Went in to buy my husband a new rucsac. Sarah was extremely helpful and knowledgeable. Found us several to look at and we are delighted with our purchase. That's his birthday present sorted. Good value for money too.
25 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff member who was also polite and courteous.
25 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Summer weigh jacket
I was looking for a summer weight puffer jacket. Sheena and Sarah found a suitable one at a very good price, and were very helpful in making this choice. We will be looking in here again!
21 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The service provided by Sarah today was…
The service provided by Sarah today was outstanding, who went above and beyond to find the item we required.
18 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Sheeran was both knowledgeable and very…
Sheeran was both knowledgeable and very helpful.
16 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nice store and Sheena was nice and…
Nice store and Sheena was nice and polite at the checkout.
16 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Keswick (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kelly was absolutely lovely
Kelly was absolutely lovely, I felt like the only one in the shop with how well she was helping me absolutely lovely staff x
27 February 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I needed to return an unsuitable item…
I needed to return an unsuitable item and was aided by Sarah. She suggested a more appropriate item and enabled a straightforward transaction. I am very pleased with the new item of clothing.
5 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Went in for a jacket & hiking trousers…
Went in for a jacket & hiking trousers while visiting the Lake District, Sarah was so helpful renewed are old membership so we qualified for a discount both professional & polite thank you Sarah.
28 February 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Big thank you to Sam!
Sam was so knowledgeable, helpful and friendly! I really appreciate his time and patience with me trying on boots and talking about the variety of materials and designs which are more suitable for my hikes! Thank you so much for your help today!
6 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sarah was really helpful and understood…
Sarah was really helpful and understood what I needed and helped me to choose the right product. She was friendly and informative.
5 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Sarah today
Excellent service from Sarah today, thank you.
5 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The staff are so excellent
The staff are so excellent, knowledgeable, helpful and especially “SAM”, he went out of his way to explain and educate me even though I’ve been a walker/camper all my long life SAM was brilliant, I’ll definitely go back next time to buy more gear
26 February 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
In Keswick on a break
In Keswick on a break, looking for a quick drying T-shirt Sarah was helpful and friendly, I left with a bargain
4 March 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Stopped off on my past Keswick for some…
Stopped off on my past Keswick for some walking boots I was stuck on which ones to get until Isaac came over and pointed me in the right direction for the level I walk at and which ones would best suit me for what I need them for great lad couldnt sing his praises more
21 February 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
After getting soaked in Keswick
After getting soaked in Keswick, decided it was time for some stretchy walking trousers. Sarah helped me chose and renewed my membership. All good 👍
28 February 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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