I go to this go outdoors as all the staff are so helpful and friendly. Today as always, Dave has done a remarkable job. His knowledge and advice is fantastic and nothing is too much trouble. Over ma... See more
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The amazing professional service I received from Warren was second to none. He was so helpful and nothing was too much for him. Warren is an absolute credit to Go Outdoors and an example of true fir... See more
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I had a problem trying to do a click and collect for a spare part I urgently needed, so I rang and spoke to Leah who was very helpful and arranged to have the item put back for me by the counter ready... See more
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I have been serve by Warren today at Harlow Go Outdoors, just to say thank you very much for lovely profesjonalna , very helpful customer service Dorota
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Company details
About GO Outdoors - Harlow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 215817
4.8
Excellent
2K reviews
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Reply from GO Outdoors - Harlow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great assistance from Dave today when…
Great assistance from Dave today when buying a pair of walking boots. Very knowledgeable and friendly.
Great selection and he guided me through the choices.
12 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
We are sorry to hear that your order took longer than expected to arrive and that you were unable to collect it as planned,
This is not the level of service we aim to provide and we understand the inconvenience this delay may have caused.
We can see that you have been in contact with our customer care team and the order has now been refunded back to the original payment method.
Thank you for taking the time to leave a review.
Kind regards
Go Outdoors Customer Care Team
Dave was so helpful getting my son’s…
Dave was so helpful getting my son’s camping equipment, nothing was too much trouble, amazing customer service.
7 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Very helpful staff
Excellent product guidance from Macey.
Highly recommended!
7 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Conner at the Harlow store is a star
Conner at the Harlow store is an absolute star. His camping knowledge was superb, he was able to talk through an entire camping set up for the family often able to relate that to personal experience of the kit. He's genuinely a reason to go back to that store in particular. What a great guy!
On the store front, there's a bunch of interesting kit there. If you enjoy camping you'll love this place!
7 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Warren was specifically very helpful
Warren was specifically very helpful. Fitted my son out with some great walking shoes and was just generally very knowledgable and helpful.
7 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good customer service.
Very helpful customer service.
Good variety of stock available.
6 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Jack on the till.
Dave served my wife and I, as we were looking for walking shoes/boots for both of us. He was very patient while my wife tried various shoes, unfortunately she didn’t buy them, as her choice was not in stock.
He was very friendly and helpful while I made my selection.
Jack was very helpful at the till.He was super efficient at renewing my membership and applying the appropriate discount.
1 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super helpful staff
Super helpful staff on and off the till. Luke at the till, and a girl off the till (unfortunately didn't get a name).
4 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Had to return under guarantee a good…
Had to return under guarantee a good quality , after an inspection and simple proof of purchase, the faulty garment was exchanged like for like. The manager John and assistant Jack could not have been more obliging.
An excellent service start to finish.
3 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
As always great products and prices
As always great products and prices. Jack was a fantastic help sorting out a card problem highly rate go outdoors Harlow .
3 June 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Ordered and collected from the nearest…
Ordered and collected from the nearest store next day, fantastic service and a great Paddle Board for our first one
25 May 2026
Reply from GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Was helped by Macey and Dave who found…
Was helped by Macey and Dave who found me a tent perfect for what I needed great service
31 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
The guys really helped out when I…
The guys really helped out when I couldn't find something they went and checked for me they were very polite and not pushy
17 May 2026
Reply from GO Outdoors - Harlow
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Me and my friends had a great…
Me and my friends had a great experience in the store a very nice older gentleman at the fishing rod aerea guide us to buy the right rod and abi at the till was absolutely amazing, you will see us again
30 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent customer service from Abi
Excellent customer service from Abi. She was polite, helpful and made the experience easy. Thank you.
30 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Served by Jack
Served by Jack - very friendly and helpful service. Good quality & good value goods.
29 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Friendly staff and well stocked store
We don't often visit this shop but when we do it is always clean, tidy and very well stocked. We always find what we need and have ever walked out empty-handed! The staff are all so friendly and helpful and today we were served at the till by a very friendly, chatty Jake who made sure we had everything we needed. Thank you 😊
27 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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