Really useful shop with knowledgeable and helpful staff. Doing a bit of winter prepping I wanted a sleeping bag just to keep in the car in case of winter breakdowns and a reasonably priced little cam... See more
Company replied
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Good service and checkout staff today. Maddie at the checkout this morning was calm, welcoming and helpful despite a queue behind us and a lot of tags and hangers to remove. We like the wearable outdo... See more
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Had my Giant Trance Advanced Pro 29 mountain bike serviced and also bought my boys two Calibre Rake bikes from the Harlow store. Paul in the bike department was great - proper old school customer serv... See more
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The staff were very helpful and informative. As a new member to the brand I did not know what to expect when I stepped inside the store but I was impressed with the range of products and the staff kno... See more
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Company details
About GO Outdoors - Harlow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 215817
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Order and collection processes were…
Order and collection processes were fast and efficient.
7 March 2026
Reply from GO Outdoors - Harlow
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Abi on tills was very nice and friendly…
Abi on tills was very nice and friendly
She was welcoming and very informative
14 March 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Abi was very helpful
Abi was very helpful. give her a raise! also tamsin helped me with the charity cause
14 March 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience - super helpful
Great experience. Asked two staff for help and although they did not have the exact product I was looking for they directed me to alternatives. And theb when I got to the till, Lucy noticed I was about to buy two right feet boots instead of a right and a left. It was hard to tell so I'm so glad she realised otherwise I would have really had a problem! Thank you all.
7 March 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service
Sometimes there's a worry when going to a big box retailer that one loses a little of the personal touch but there's no fear of that when visiting Go Outdoors Harlow for a bike. Paul, who initially set up my son's bike was absolutely superb, ensured everything was just right and gave us lots of local trail advice. Then when there was an issue with a component he was quick and helpful in getting it sorted. Thanks Paul - you're a real credit to the store.
28 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Ordered a Cool Bag online
Ordered a Cool Bag online never received notification that was ready to collect a week later and then a few days later received an email to say that a refund was on its way.
21 February 2026
Reply from GO Outdoors - Harlow
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Getting things from the store is…
Getting things from the store is nonissues, but ordering online the delivery time takes longer than you think
24 February 2026
Reply from GO Outdoors - Harlow
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful service
Dave served my husband with a pair of walking boots and myself with walking shoes and boots. He advised me on a better sole than the one I had chosen which was very helpful. Slightly more expensive but felt more stable.
Dave was very helpful, with a friendly manner. There was a good selection of brands over a range of prices. Will definitely recommend other walkers we know to go to Go Outdoors for shoes and boots, and to ask Dave for advice.
26 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Jack served us at the checkout and was…
Jack served us at the checkout and was friendly and helpful. This encourages us to come back. Well done Jack
18 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We never go on vacation without going…
We never go on vacation without going to Go Outdoors.Our host, Maddie , helped us with some exceptional advice. On this occasion, we would like to thank her.
17 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Jack today
Great service from Jack today. Polite helpful and professional.
16 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Paul from the bike section was…
Paul from the bike section was incredibly helpful and knowledgeable. He helped us find what we wanted and made our experience stress free. A credit to your team!
15 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jack salesman very helpful and…
Jack salesman very helpful and informative, have used many times, always got what I want in stock
13 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
Sales girl reminded me to renew my membership - which I’d forgotten to do! Very friendly and efficient staff - gave us space to stash our new tent before payment - while we shopped for further items.
7 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service provided by Tamzin
Great service provided by Tamzin, she was very helpful.
7 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Izrah served me and I found her to be…
Izrah served me and I found her to be exemplary.
3 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Very patient member staff when need…
Very patient member staff when need help. Ashame store so cold
5 February 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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