We popped into the Gloucester branch to check out the cold weather clothing for our trip to Norway. Macey was super helpful and talked us through all the different layers of clothing we would need, s... See more
Company replied
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Popped into the Gloucester Go outdoors to get a new waterproof jacket. Good range on display and we were assisted by Macey who was amazing. She asked what I was looking for in a jacket and then offere... See more
Company replied
Chloe and Ryan was amazing today. Couldn’t have helped more and theknowledge was amazing. We met Chloe in the footwear department. Thank you Chloe for your amazing help. Ryan was on the tills and h... See more
Company replied
Alex went out of his way to assist me with a number of questions I had, offering to go check stock in the back, price match, check the weights of different backpacking items. Genuinely amazed by the p... See more
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Company details
About GO Outdoors - Gloucester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
- 01452 229827
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Evan helped me find what I needed with…
Evan helped me find what I needed with great knowledge
9 June 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
I enjoyed wandering round the shop…
I enjoyed wandering round the shop today with a friend. I tried on and purchased 2 pairs of shorts. I was served by George at the checkout. He was friendly, chatty and knowledgeable. A great shopping experience.
Thankyou
8 June 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Go outdoors Gloucester ( cashless 😡 )
Go outdoors Gloucester.
What the hell are your upper management playing at.
I came in to spend a few of hundred pounds on camping stuff took it all up to the counter , only to be told that you could not " wasn't allowed " to accept cash, legal tender!!
We were then told that they couldn't accept cash as they were instructed by their area manager.
Fair play to the go outdoors staff because they're a good bunch but the upper management needs to give there heads a wobble.
How can you turn away a cash sale? Absolutely disgraceful decision that the staff have to enforce.
30 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for taking the time to leave your detailed review regarding your recent visit to our Gloucester store.
We are sorry to hear about your experience when attempting to purchase your items with cash. This is not the level of service we aim to provide, and we truly appreciate you bringing this to our attention.
Your feedback is important to us, and we value you taking the time to share your experience. A member of our team will be in touch with you as soon as possible to discuss the matter in more detail.
We do hope we have the opportunity to restore your confidence in us and provide you with a more positive experience in the future.
Kind regards,
GO Outdoors Customer Care
Very Helpful Staff
Served by Kia & Jack both were very helpful. Kia on the till was very knowledgeable and helped me complete a product exchange with no fuss. Taking time to explain my various options. I was very pleased with the service.
4 June 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
website doesn’t work, customer service is rubbish
First I went to a store to pick up an item that the website said it had in stock, I got there and it wasn’t. The staff couldn’t be bothered to go and check the stock room and came up with all kinds of excuses such as “there’s not enough people in to go and check”. At the same time, the website was still saying that the store had it in stock.
I wrote to complain about this and heard nothing back, so bought the item elsewhere.
Then I ordered a tent online and my members card wouldn’t work, so had to phone them up to rectify. After about 2 days from ordering, they cancelled it with no explanation as to why. The email just said “sorry, we’ve cancelled your order”, it was still in stock online though. I had to phone them up and they said that it was cancelled because the store I was collecting it from couldn’t fulfil the order from their stock…just send it from the warehouse to the store!?
No sorry or goodwill gesture given.
Poor service throughout, the only reason I shop is because of the discount otherwise I’d go elsewhere.
Also, clearly not read the review with the response given.
20 May 2026
Reply from GO Outdoors - Gloucester
Thank you for your review, and I’m sorry your initial feedback did not receive a personal response.
I understand how disappointing it must have been when your Click & Collect order was cancelled due to the store being unable to locate the item. You also raised a valid point about despatching from our warehouse to store, this is currently limited by our system, but feedback like yours is helping to drive improvements in this area.
I can see that your 2nd order has since been delivered successfully,
I’m also sorry to hear about your in-store experience and that you did not receive a response to your original complaint.
We have reached out to you via email to obtain further information to look into things further for you.
Thank you again for your feedback and we look forward to hearing from you.
Kind Regards
GO Outdoors Customer Care
A highly satisfactory buying experience with an except all-round salesman
Served by Tom who was polite, patient, and knowledgeable about the various available options. Once he knew that one of us was actively doing a charity walk from Lands End to John o’ Groats (he was on day 15 and had already walked over 300 miles) he managed to find a really good deal on a new pair of walking boots and we really appreciated the trouble he took making sure everything was perfect.
An exemplary member of staff - thanks so much Tom.
30 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. Good service and found what I was looking for easily. Jack was really good and helpful sorting shoes today. Nia on tills very kind.
1 June 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Quick & easy and wallet friendly
Quick, easy, very friendly and helpful till girl. Got everything I needed (OEX Heiro stove & 100g gas canister) plus a few extras (OEX collapsible cup and 2-for-1 camp mallets) at a great price. Easy free parking too.
1 June 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Always a pleasure to shop there
Always a pleasure to shop there. Great choice of goods and quality.Staff were friendly and knew what they were talking about. Will be back soon.
23 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Went into the store to pay for a MTB I…
Went into the store to pay for a MTB I had reserved on 30.5.26 couldn't take it there and then as would not fit in my car Advised I would be back the next day today got there only to be told no bike technician in so couldn't collect the bike as the technician only works Monday to Friday. Fuming
24 May 2026
Reply from GO Outdoors - Gloucester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you Nia for your great customer…
Thank you Nia for your great customer service today in Gloucester Go Outdoors.
31 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Professional Checkout
The girl on the checkout (Kia) was very helpful. She price checked my query and was very professional.
26 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Went in got five items payed full…
Went in got five items payed full pricehanded off discount card it said i had saved money but infact i never saved a penny allso was not told about saveing off web site tried to ring store no one can pick up phone total 3 quarters off an hour not happy at all had to drive back up 30 miles just to sort it out
21 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for bringing this to our attention. We’re really sorry to hear about your experience and can completely understand how frustrating this must have been, especially after making a second trip to store and having difficulty getting through by phone.
This isn’t the level of service we aim to provide, and we’d like the opportunity to look into this for you,
We have reached out to you via Trustpilot to request further contact details so we can investigate this with the store and ensure improvements are made where required.
We appreciate you taking the time to share your feedback and hope to speak with you soon.
Kind regards,
GO Outdoors Customer Care Team
Friendly, helpful service
Friendly helpful and knowledgeable service from Jack and George. Good knowledge on the gas stoves helped me make my purchase
20 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tim from the bike department was…
Tim from the bike department was absolutely amazing. In helping check the set up and make some tweaks to my son’s birthday bike! I really can’t recommend him enough. Thank you! We will be back for our service soon
19 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helpful Kia
Kia was very helpful assisting us to become members and we will be back. Quitecsatisfied with our purchases.
16 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
George was extremely helpful with his…
George was extremely helpful with his advice and sizing assistance when looking at a new lightweight hiking shoe. Patiently fetching 2 sizes in each choice for me to try and check on the sloped profile.
Kia was really helpful at the checkout.
16 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service from Kia and…
Fantastic customer service from Kia and George. Highlight of our day!
16 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
10/10
Everyone went above and beyond to help, Patrick on the tills was very friendly. 10/10 experience
13 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Got everything we needed and some…
Got everything we needed and some helpful advice, Kia was on the till, her customer service was excellent and she was super friendly and knowledgeable. Thank you
12 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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