GO Outdoors - Clydebank Reviews 

Great service from Ross C. Much appreciated.

Great help from Robbie B with the shoes and Susan at the till with vouchers & membership

Did not have the product in store. Asked if the item could be ordered in store for pick up. No. So ordered online. Used the tracker to discover that the item had gone missing (stolen) in London. Tried to contact go outdoors using their contact system. Good luck with that. Eventually got a reply after a week to say I had to re order. So paid twice for an item that took about 3 weeks to deliver and eventually reimbursed for the first pair of shoes. Somewhere in London an evri driver has my shoes on. Poor service from go outdoors and no service from evri.

Total beginner in buying stuff for my first big hike. Alan had incredible sock knowledge and stopped what he was doing to share that with me. Susan also stopped what she was doing, spent a lot of time going through jackets with me and Ciaran was pleasant on the tills. Great experience, would go back/recommend.

Good customer service this morning when purchasing a Berghaus jacket from your store .
I was assisted by Susie .

Many thanks,
Maureen Galloway.

Staff well manerd n were very understanding couldnt falt them fantastic

Was in on 15/08/26 and I unfortunately lost the piece of paper with everyone’s names on but the two names I remember were Ben and Adam. I planned a trip specifically to this store as they had the B2 mountain boots I was looking for. It was a great shop much bigger than the one in my area with plenty of staff to help. The boy that helped me with my boots gave me the exact service that I like, quick to bring me the stock, gave me a chance to try them on and walk around the shop as much as I like without feeling any pressure by giving me lots of information. He answered my questions and went to great efforts to get me the cheapest price!

My partner was also in the market for a gore-tex jacket and it was a different guy that helped us here, again great service without the pressure to feel like you need to buy something. He had good conversation and spoke about a couple of hiking experiences overall a nice guy.

Was a great shopping experience and with the member discount there’s nowhere else we’d like to spend our money!

Needed new tent poles replacing. Chris was very helpful and sorted the poles. Great service.

I had purchased a tent from this store 2 weeks ago and unfortunately after its first use one of the poles had cracked down the middle (probably due to very high wind) I couldn't find the correct pole repair kit so asked for some help and someone went and got chris. Straight off the bat he was happy to help and got to repairing the broken tent pole and even re-threaded it for me! Fantastic store with loads to choose from and we'll layed out too. Thanks again chris!

Staff members were very helpful and friendly
Also very knowledgeable re the items we were buying
Prices very reasonable

Ordered food dehydration packs, arrived at various times split deliveries, returned first two and still have not received refund a month later and no response to my query on this, didn’t get alerts the others had arrived in store, had to go into store to chase up.

I've always found Go Outdoors very reasonable with prices great quality products, customer service really helpful, I would definitely recommend them, also get their discount card, amazing what you save with this

Really friendly staff not much more to add

Great store, went in there looking for a tent and spoke to David, he was an absolute legend and super helpful, he gave me all the info I needed and more!
Left with a good tent and some solid advice!

Cheers!

Chris P helped me today in clydebank store despite being in the middle of a task. They immediately helped me find what I was looking for (matress repair patches), got me some (free) spares which came from display stock, checked my understanding of how the product worked and checked if I needed anything else. Thank you

Went there to purchase a tent& they only had the one on display left,so asked a member of staff if I could buy that one on display & could I get a bit of a discount off it, which they said yes,so I would like to thank Lee(a member of staff)for taking down the tent& packing it away in it's bag,he was very helpful as was the other staff.

I want to thank Susan and May for the exemplary service I received when I was returning a pair of waterproof boots which were leaking. I had had them for about 4 months.
Susan was very helpful and patient while I was selecting boots.
May had looked after my goods at the till and given good advice.

Ross C in the clydebank store went above and beyond and was really helpful

We use Clydebank a lot. Always get great customer service and today was no exception. The customer assistant, MAY, was very helpful and checked a price enquiry I had without any bother and served us as if we were the only people in the store although it was quite busy. Items we purchased were great quality and value as always. Another good experience at Clydebank.