The shop experience was great. However the online not so good, unable to attach my blue light discount card or any discount code for that matter. Ended up purchasing online then returning to my local... See more
Company replied
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See what reviewers are saying
Fantastic service,despite the shoes being a totally different shade to the ones on display/ordered! Shoes returned & money back hassle free ~ friendly staff,cheers!
Company replied
My boyfriend and I came in with only 30 mins left of shop opening time on a mad dash to find some proper walking shoes for tomorrow morning. I was helped by the most kind and informative man, Chris, w... See more
Company replied
The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... See more
Company replied
Company details
About GO Outdoors - Chesterfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Spires Retail Park, S40 2WG, Chesterfield, United Kingdom
- 01246 932107
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Camping toilet purchase and advice
Athena and Jodie provided excellent customer service at the point of sale. They were so funny when we came to purchase our camping toilet 🚽! They were friendly and helpful and very very funny too 😊.
They were able to share a number of helpful experiences.
9 May 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I went to get a new day sac
I went to get a new day sac. Staff member Liz was so helpful and patient, looking at which bag was most suitable and adjusting all the straps to see which one fitted. You could tell she was really experienced with rucksacks; and was most helpful. Thanks Liz
6 May 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Susie at Go Outdoors Chesterfield
Went into Go Outdoors at Chesterfield to buy a certain product.
Susie was on the checkout and explained that I needed a loyalty card to benefit from the offer on the product.
Bought the loyalty card, saved money and sorted within 60 seconds
Fast, efficient and smiling throughout
Thank you Susie
7 May 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Good service in store
Good service in store tried walking shoes on that i ordered on line but they weren't suitable.
29 April 2026
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff
Friendly staff, helpful. Easy to navigate the store, was no trollies available but it was very busy.
4 May 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Athena gave amazing customer service!!
Athena gave amazing customer service, she was great with my daughter and you should be proud to have such a harder worker on your books!
2 May 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Employee was incredibly helpful
Athena was incredibly helpful, and was a lovely person to chat to
2 May 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great experience
Was a great experience, helped to find exactly what we were looking for in a pair of walking boots. Amazing service and help from Richard!
2 May 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
27/04/2026 visited spoke with Dan who…
27/04/2026 visited spoke with Dan who went above and beyond to find me socks that would be comfortable for me personally due to most socks for hiking are thick at the toes. I went away feeling a valued customer,. third time Dan. Previously entered the store came away without socks twice. Dan was helpful friendly proactive & productive. I would definitely give him a management position if I ran head office. I will only take Dans advice upon entering the store.
27 April 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff were talking to each other and it…
Staff were talking to each other and it was difficult to find someone to help. The dual pricing system was not explained by any obvious signage so I didn't know what/how to become a member and what this would cost etc. Changing rooms are difficult to get in.
When I found a member of staff they were extremely helpful and friendly. They explained everything and made sure I was looked after
21 April 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Really well stocked store and friendly
Really well stocked store and friendly, helpful team willing to offer advice to help you make to right choice without being pushy.
Athena who served us on the till was chatty and polite and the main reason for the review.
😊
18 April 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Store layout was excellent and made it…
Store layout was excellent and made it easy to fine the bits needed.
Customer service was spot on and Jodie made it very easy at checkout
Overall a great experience and really pleased I made the journey
20 April 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Jenson was amazing
Jenson was amazing - bery knowledgable and helpful- nothing was too much trouble!
24 January 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Richard was fantastic when it came to…
Richard was fantastic when it came to advising on correct boot sizing. He was very knowledgeable and nothing was too much trouble. Thank you!
5 April 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Buying my first pair of boots
Richard was very helpful polite and had great knowledge made my experience very easy thank you
4 April 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The two chaps couldn’t have done more
The two chaps couldn’t have done more. Polite and helpful.
30 March 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
We have visited store today for the first time and we signed up to be members straight away as we are wanting to buy a few new bits for our caravan and we explained to Susie that we had just joined but could we still get the member discount and she was very helpful and polite. We purchased what we wanted today without any fuss so thank you. Great customer service today from Susie.
28 March 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Chesterfield store
Staff always helpful..
Could have more baskets evenly spread through the store...
28 March 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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