The shop experience was great. However the online not so good, unable to attach my blue light discount card or any discount code for that matter. Ended up purchasing online then returning to my local... See more
Company replied
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See what reviewers are saying
Fantastic service,despite the shoes being a totally different shade to the ones on display/ordered! Shoes returned & money back hassle free ~ friendly staff,cheers!
Company replied
My boyfriend and I came in with only 30 mins left of shop opening time on a mad dash to find some proper walking shoes for tomorrow morning. I was helped by the most kind and informative man, Chris, w... See more
Company replied
The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... See more
Company replied
Company details
About GO Outdoors - Chesterfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Spires Retail Park, S40 2WG, Chesterfield, United Kingdom
- 01246 932107
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Thank you Luke for all your patience…
Thank you Luke for all your patience during my purchase of the polygon gravel bike. Keep up the great customer service 👍
30 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service
Really clearly explained the membership, friendly and quick service. Thanks!
31 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
michael really saved the day fixing a…
michael really saved the day fixing a broken tent pole! lifesaver!
30 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful staff.
16 July 2026
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great customer service - Dan’s the man!
I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went back to the stock room numerous times to get boots for me to try on, and he couldn’t have been more helpful, he even gave me a campsite recommendation for my next trip. I settled on a nice pair of Merrell Accentor 3s, that will hopefully serve me well! Thanks again Dan!
29 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Mark B was very patient and helpful…
Mark B was very patient and helpful whilst we purchased a tent.
28 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent support and service Richard
Excellent support and service from Richard when choosing my next pair of walking boots. He was professional, helpful, personable and very efficient.
25 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Michael really knew his stuff regarding…
Michael really knew his stuff regarding footware. Helped me find the right walking shoes to suit my varied outdoor activities. Really appreciated his advice.
26 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Outstanding inter-store service
We originally went to our local Lincoln branch, where Grant was extremely helpful, answering all our questions. He did not have the bike we required in stock, but went over and above to locate and secure one from the Chesterfield store. We drove to there, where Evan was expertly helpful, and honest, identifying to us that there was minor damage, to the bike we were buying, immediately offering another 10% off the purchase price. Overall, a wonderful experience.
25 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Michael was absolutely brilliant
Michael was absolutely brilliant. I came into the store with little to no knowledge regarding boots, however left understanding how to treat leather, what to look for, as well as look out for in a boot, and how to find and achieve the perfect fit for maximum comfort and satisfaction. I wouldn’t have found the perfect boot had it not been for his knowledge and willingness to stay and help, and I have no doubt that he would have been just as helpful with any other enquiries around the store had we had any. So thanks Michael, we’ll be back again!
24 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Brilliant advice re equipment options
I sought advice as to which equipment l needed. Elizabeth spent time explaining my options and even sought additional advice from a colleague to give me more options. I just wanted to say thank e as l felt she went the extra mile for me today Jane
22 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Today is decided to go to my huge store…
Today is decided to go to my huge store for some baseless. All of the quality items were out of stock in my size and the rest was tat home brand and chav items. I shall go to the original producers in future not the monkey
20 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for taking the time to share your recent instore experience.
We appreciate that it is frustrating when the products you are interested in are unavailable in your size, and that our range did not meet your expectations on this occasion. We understand how important it is for customers to find the brands, products and sizes they are looking for when they visit us.
Your feedback regarding both stock availability and product selection has been noted and will be shared with the relevant teams for review.
Thank you for taking the time to leave your comments. We are sorry that your experience left you feeling dissatisfied and hope we have the opportunity to provide a better experience in the future.
Kind regards
Go Outdoors Customer Care Team
A great price for good kit
Looking for mens shorts found some at a competitive price that fitted my partner. They took a little while to arrive but were perfect for him
11 July 2026
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The lady on checkout was very helpful…
The lady on checkout was very helpful and friendly.
10 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Needed help
Needed helping with picking a sleeping bag and David was absolutely brilliant. Very knowledgeable and helped choose a hiking bag too. Thank you David
16 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Attended chesterfield go outdoors today…
Attended chesterfield go outdoors today as a novice camper. Definitely in need of some guidance and assistance in choosing my camping equipment. Chris was extremely supportive and patient whilst advising me on the pros and cons of different items
I feel I left the store with everything I went for and confident with my purchases
Can’t thank him enough knowledgeable and kind Thankyou
14 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great customer service from Jenson
Went in to buy trail running shoes, Jenson was helpful, knowledgeable and very patient as I tried on several different pairs.
11 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A very lovely cashier Susie helped us…
A very lovely cashier Susie helped us out with getting a membership to get us a discounted price on the BBQ we bought. Very lovely and efficient service!
10 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The service I got from kestrel in the…
The service I got from kestrel in the chesterfield store was fantastic.
I was getting nowhere with the customer service online team .
And kestrel sorted it straight away .
Brilliant customer service .
Thanks again kestrel
10 July 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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