I came in looking for burner gas and water purifying tablets. Gus, Morgan and Luke were very knowledgeable about the stock, helped me compare products and find exactly what I needed. They were super f... See more
Company replied
Location
Switch locationThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
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See what reviewers are saying
Morgan and Stave were great! Informative, helpful and pleasant! They both engaged with me and made me feel very welcome inside the store and Morgan very efficiently sorted me out with a new member... See more
Company replied
Luke was really friendly, great conversation whilst at the checkout. Makes the difference when shopping to have such a positive person serving myself. Customer service 10/10, service 10/10, efficiency... See more
Company replied
Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... See more
Company replied
Company details
About GO Outdoors - Cheltenham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, United Kingdom
4.9
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
My visit was made by the excellent…
My visit was made by the excellent service given to me by staff member Luke. Great to get such great treatment.
13 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Stephen
Stephen was very well informed and extremely helpful. Will go back again
12 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Although they didn't have the specific things I was looking for, it was a well laid out shop and the staff were super helpful
5 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great knowledge/helpful and personable…
Great knowledge/helpful and personable and professional - my husband served by Andy , a credit to your business
10 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Every staff member was friendly
Every staff member was friendly, approachable and nothing too much trouble, special thanks to Luke, Ben, Poppy and Andy who assisted us on our visit on the 24th June 2026
24 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great help from knowledgeable staff
Great help from knowledgeable staff. Andy was great.
7 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service in your Cheltenham shop.
I was in your Cheltenham shop last Monday to ask about camping equipment. I was served by a young person named Luke. The service was excellent, she is very knowledgeable and took time to answer my questions and listen to my requirements even though I didn't commit to buying anything.
Together, we managed to put together a list of camping items that would be suitable.
If I can find the money, I will go ahead and buy those items. Luke was brilliant.
6 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andy approached me when he saw I was…
Andy approached me when he saw I was looking at the sandle’s . . He made sure that I was aware of the 2 prices and informed of the card scheme , enabling me to make an informed decision , which I did . He was very approachable and helpful
6 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Brilliant
Patient, attentive and explained everything to my children enthusiastically. Outstanding.
3 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great staff
The staff were very helpful and answered all my questions especially Luke and Gus. They both went above and beyond to help me figure out what I needed
1 July 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
comfortable footwear
The range of footwear available in my size and quality was very good and this gave me several relevant options. Also there was a member of staff who came to help, and was very knowledgeable about the products - which was invaluable. The staff were helpful without being "pushy" (which would make me want to leave a store, to be honest). The very helpful member of staff was called Andy.
29 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service…
I had a very helpful customer service experience with Morgan. They were very attentive, understanding and conscientious to ensure that the offer on one item was duly considered alongside members’ prices.
28 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service
Great choice of walking shoes and boots. Customer service was excellent, especially Gus who helped me find the right shoes and test them out.
27 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Hiking boots
Andy was very thorough and helpful in assisting me choosing a pair of hiking boots for this summer 👍
23 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Andy was very helpful
Andy was very helpful, polite and patient in my choice of some new walking shoes. The shop had an excellent range and after trying on a number of makes I found the ideal pair of Meindl.
26 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent staff
Had an excellent experience at the store today, thanks to Neil. Very friendly and helped us understand each product we had questions about, We left very happy and ready for our trip with our new items!
7 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Neil was really knowledgeable
Neil was really knowledgeable, helpful and patient with my teenage son when getting him new walking boots. Thanks.
30 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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