Chris wasba wonderful gentleman who helped assit my mum and I. Mum is wheelchair bound currently. Nothing was too much trouble. A credit to the whole company and the Birkenhead branch
Company replied
Location
Switch location32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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See what reviewers are saying
Chris in the Birkenhead store was very knowledgable and helped us make a really good choice for our purchase for a junior raincoat. He really understood what we were after and not at all pushy. Really... See more
Company replied
Eddie was brilliant- took me straight to the item I wanted then came downstairs to the checkout. Seemless shopping experience! Thank you ☺️
Company replied
Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time... See more
Company replied
Company details
About GO Outdoors - Birkenhead (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, United Kingdom
- 0151 559 3381
5.0
Excellent
1K reviews
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Timely and efficient
Timely and efficient, welcoming and polite. Eddie was more than helpful and attended to every request. Must mention 7 hours, Eddie will understand. A pleasure.
9 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service !!!! 😃
Adam in the Birkenhead branch went above and beyond with customer service. I think all the staff in this store are so helpful and can’t do enough for you l. I always enjoy the bargains and great prices too
9 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service and advice from Chris all…
Great service and advice from Chris all the staff friendly and helpful seem to give great advice not just pushing you to buy a certain product taking time talking to you to find out what you want
2 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Adam was amazing
Adam was amazing. He helped me choose the right product.
3 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
What is wrong with Go Outdoors...... absolutely nothing!!!!
Love a good visit to Go Outdoors Birkenhead. Staff are really helpful and always up for a quick chat and banter.
Chris on this occasion was extremely helpful and had some good advice.
30 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service from Eddie and Adam
Excellent service from Eddie and Adam. Always really helpful.
1 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go Outdoors, Birkenhead
The staff in Go Outdoors, Birkenhead are knowledgeable and friendly.
28 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very good service and expertise offered.
Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time to try things on without rush or pressure..Explained terms of purchase with clarity which was reassuring.thank you to Eddie,Mimi and Abbie
24 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Can't go wrong with Go Outdoors
Can't go wrong with Go Outdoors; always greeted with a smile, if I need help or advice, everyone is there to assist. Recently, one of the girls, Abbey, kept a pair of pants on side for me which was great; went there after work snd they were waiting for me.
16 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Abbie was very helpfull in birkenhead…
Abbie was very helpfull in birkenhead Express
25 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from Abbie
Great service from Abbie. Thanks, I will be back
24 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Camp bed
Went in for camp beds and Chris was excellent in his service, very helpful, even got the display bed down for us to try. Purchased the Higear Slumber Campbed, crossbar was hard to put on, hopefully it will get easier, once it has been used a few times other than that the campbed went up easily.
23 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Good Service
Ordered online for store pickup.
I was informed as soon as the item was available and I was able to get it without issue.
13 September 2026
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We were greeted by friendly staff
We were greeted by friendly staff. The store had a good range of womens walking boots at a range of prices. Adam was very helpful in explaining some of the construction of the boots and helping me choose what was good for me, he was friendly without being intrusive.as was Eddie on the till.Thank you.
19 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Brilliant Staff
Your sales staff at Birkenhead store are a credit to you!
18 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Abbie was very helpful and gave a good…
Abbie was very helpful and gave a good recommendation on the best shoes to buy :)
19 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Annie and Chris kept hold of an airbeam…
Annie and Chris kept hold of an airbeam I was expecting, ordered from the Liverpool store. Great friendly service, thank you both very much.
17 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Checking online for walking shoes
Checking online for walking shoes, seen that the Birkenhead shop had in stock. Arriving at the shop greeted by Abbie who was very helpful. Excellent service credit to store.
18 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Eddie and Abbie
Excellent service from Eddie and Abbie
17 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
H2O proof Kex
We called in tor my wife to buy waterproof trousers.
The excellent Chris advised her and had a chat about the options.
His product knowledge and maturity in conversation made parting with our money slightly more enjoyable. :-))
No hesitation in recommending the Birkenhead precinct store.
17 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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