GO Outdoors - Basingstoke Reviews 

Anya was very polite and helpful, she helped me with which type of shoe would be best for my feet and purpose.

Highly recommend.

Travelled to the Basingstoke store, which is huge, in the hope of seeing a Zempire Monstabed on display, as it's an expensive thing to buy without seeing. Disappointingly, none were on display, staff said because they get spoiled if left out. Also, they said they didn't have the single size, and only 1 or 2 of the double one, despite the website saying they were in stock there. A wasted journey, though I ended up buying one online anyway, not because of a great price,(similar price to competitors) but because the air-pump which goes with the bed was available, and several other sellers do not stock it. So quite a mediochre experience.

Easy to order online along with good communication to let you know when the order is ready. Also easy to pick up in store - the collection point is not hidden away in a corner of the shop. Would order from GO outdoors again.

Sophie was amazing. She had so much knowledge about walking boots and helped me choose the perfect new boots for my hike in September. She is a credit to the team at Go Outdoors Basingstoke.

Helpful staff , good selection of goods. Very nice store.

Great store. A massive thank you to Lynda who helped me with the purchase of my new walking boots. She was lovely and went to great lengths to help make sure the boots I chose were the right ones for me. Thank you.

We originally went to Southampton store and had a bad experience regarding ordering a tent through click and collect. The didn’t have it in store and didn’t know whether it would be in the stock delivery that afternoon. The staff were polite but didn’t know the answers to anything we asked. When we called and arrived at the Basingstoke branch, the store manager Martin was amazing. Great customer service skills and very helpful. He sorted all of our issues very quickly and we walked away happy. Would recommend this store - all staff were super friendly and had much more selection. Thanks Martin!!

Great shop - well laid out - and helpful advice.

I use this company alot they have a huge range to choose from at very reasonable prices

It was amazing the employee Nuriye was extremely helpful and amazing to talk to. She made my experience here really good, and she was one of the most helpful employees I’ve come across in all of retail.

Went to the Basingstoke store to get some top up and new bits for a camping trip next week. As always. Wanted just X and Y and ended up with X, Y, X and half the alphabet. Staff helped and found a trolley for us. As we had a fair bit of stuff, the gent behind the till came round to help with the heavier items and left them in the trolley for us. There membership really helped too and made a huge cost difference on what we bought.
Staff were all helpful and gave sound advice. Not just a sale, actual help.
Great job Go Outdoors :) happy customer that will return.

Came in as a beginner looking for some climbing shoes so naturally was not confident on which brands or type was good. Staff member George was incredibly helpful in picking out the right ones and making sure they were a good fit. Would definitely recommend both him and the store.

Easy to obtain refund for unneeded items.
Good pricing and helpful staff.

This wasn't my first choice place to go to get my daughter's riding outfit. It was close so my daughter and I went to have a look.
I am so pleased we did as I managed to get everything we needed and we had a young lady assistant Sian who walked us through everything and spent the time with us it was really first class service.
Sian done her hat fitting and talked about all the hats we literally picked a colour and Sian did the rest. Sian spoke and showed us exactly how the fitment worked, so my daughter and I know how to fit the hat on her first lesson.
Sian showed us all the difference riding boots and the different stiles and fitment and what boots were for what event as I am as green as grass with all of this the whole service was fantastic and I believe my first choice place to go wouldn't have given this one to one service we received. Sian was extremely knowledgeable about the whole I suppose horse riding world as I have mentioned earlier I do not have any idea, I am as green as grass with this, it's all new to myself and my daughter I feel extremely lucky to have gone there, the pricing was fantastic again I believe we wouldn't have received the level of service we did and for the price we paid anywhere locally to me.
Thank you so much Sian

Poor delivery on click and collect. 3 to 5 days I was told. Its 20 days and its still not ready

Ordered and paid for a set of caravan steps. They had two pairs in stock. One ready for collection was damaged, the other one on the shelf was also damaged…. Shop response was they don’t come boxed so that’s why they’re damaged. Given no checks were made prior to collection I assume they thought I would not notice the damage. In fact when the assistant retrieved the other set from the shelf he said they were perfect until I pointed out the damage. ‘Oh yes! So they are’ he said.
So I had driven 15mins round trip for nothing and they have my money until the refund arrives. Guess who I won’t be using again!

Lynda on Footwear was really helpful and could not of done more to help. Great store now with loads of selection and choices. Will definitely be going back. Highly recommend.

It's been 20 years since I was last camping properly and in the market for a tent and various other gear... I was advised to go to the Basingstoke branch as it was large and had a lot of the tents set up ..

That was indeed true - a massive store with everything well laid out and easy to see - particularly useful for some of the larger tents as got an idea how it all worked in the flesh

What I didn't factor in was just how good the staff were.

Anya showed us round everything - and took so much time to explaina everything - talks us through the options and answer our most basic questions.

She really was incredibly helpful and went above and beyond in terms of customer service.

it a great shop with a huge amount of gear on sale - and well displayed. But it was the knowedge and time given by the staff that made the store really stand out.

extremely good and thank you!

Ordered two days later at my door great service

Looking to buy our first tent we went to Go Basingstoke. An excellent store. Greeted at the entrance, we asked for directions to the camping area. Stan in camping was hugely helpful, knowledgeable and skilled at understanding our needs. He explained the different tents and equipment and the pros and cons. This is the BEST camping store for miles around. Huge thanks to the team, especially Stan.