Goosehillcattery Reviews 

194
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, attentive, and genuinely caring toward every single animal. Many visitors deeply appreciate the wonderful personalized attention and the reassuring regular photo updates sent while being away. Some people were satisfied with the fantastic facilities, noting the clean and roomy pens, cozy heated beds, and wonderful outdoor views. Reviewers often highlight the peaceful, tranquil environment and the beautiful surroundings that make pets feel at home. Consumers consistently praise the extra special effort put into keeping cats happy, cool, and comfortable during their stay.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is extremely attentive and... See more

Service

Reviewers express high satisfaction and appreciation for the service, noting that pets always come home... See more

Facilities

Customers consistently note positive experiences with facilities, describing the cattery as a clean and roomy... See more

Product

Customers had positive experiences with product, noting that the pens were clean, roomy, and equipped with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently left our cat Bella in the care of Goosehill Cattery. Even after reading high praise across many reviews, this was a difficult first time leaving her. However, on first meeting Julie, we... See more

Rated 5 out of 5 stars

We can’t recommend Goosehill Cattery enough! It was our first time leaving our cat, Stan, but from the moment we arrived the team put us completely at ease. We received lovely updates and photos t... See more

Rated 5 out of 5 stars

This is the only Cattery we trust and from experience know our cat is well looked after .Alex had an injury that was still healing from they went above beyond bathing it and keeping an extra eye on hi... See more

Rated 5 out of 5 stars

Honestly could not recommend Goosehill Cattery enough! I was so nervous to leave Mylo for our first family holiday and we paid extra for the catcam and saw nothing but love and care towards Mylo by th... See more

Company replied


Company details

  1. Cattery

Written by the company

With an outdoor feel, we have heated beds, heat lamps a pond with watefall and fountain, classical music 8am-6pm and CatCam's. What more could a cat want!


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(194)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent cattery in perfect setting

We have used Goosehill cattery for a number of years and have always been very happy with the experience our cats have there. Julie and Ian are both lovely people who are doing an amazing job. I know my cats are well looked after at Goosehill which helps us have a relaxing holiday. I would definitely recommend Goosehill to anyone who is considering using them.

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Happy Cat at Goosehill

Our cat Bramble has been going to Goosehill for at least six years. Before that our previous cat Elyot was also a holiday resident of many years. Bramble had been a little off colour a few weeks before her latest holiday which commenced on the 10th June. I discussed all this with Julie when we arrived. I need not have worried. Bramble came straight out of her carrier. She then tucked into her dish of biscuits, only looking up as much as to say "are you still here?". It is always good to leave her in such capable and experienced hands. I am very happy to recommend Goosehill .

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t have done anymore for our 2…

Couldn’t have done anymore for our 2 fur babies
Even at 0.40 in the morning were on cat cam on cleaning duties
Snape and Luna came home with no problems at all, after their 1st time away from home
Are already booked in again October
Thank you very much

18 June 2023
Unprompted review
Rated 5 out of 5 stars

This is our first experience of a…

This is our first experience of a cattery and what a lovely place this is, Envy is a nervous cat and we weren't sure how she would be. The owners were very caring and patient with her, and on her return home she's settled straight away. Will definitely use again.

11 June 2023
Unprompted review
Rated 5 out of 5 stars

Lovely rural cattery

Have used Goosehill many times now with both our old cat and again now with our new kitten.
It is set in a wonderful setting and Nell loved looking out on the gardens. Julie was lovely and sent us a photo and updates to let us know that she was settling in and enjoying her time

29 May 2023
Unprompted review
Rated 5 out of 5 stars

We wouldn’t send our cat anywhere else

Our cat, Salem always has a fantastic experience at Goosehill. Julie and Ian are so caring with all the cats they look after, and ensure each one is as comfortable as they can be. We wouldn’t send him anywhere else!

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Leo was looked after so well

Leo stayed here for 1 week. I was quite nervous about leaving him for the 1st time ever but when he came home he was absolutely fine. He seemed happy and settled back home straight away. That's thanks to the lovely care he received so thank you so much. 😊

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Good cattery nice people

Got rastus in at short notice again gave us a time to arrive but at the last minute we couldn't make that time they were very happy to rearrange the time to later that day I know he will be well looked after very happy with this cattery

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous cattery.

What a beautiful location!
Our kitties seemed to be well looked after and came home healthy and happy.

Will be using these lovely people again for our holiday next year, for sure!

12 May 2023
Unprompted review
Rated 5 out of 5 stars

What an absolute gem of a cattery

What an absolute gem of a cattery. I must admit I was so nervous about leaving my cat the first time (the guilt was real) but I absolutely needn't have been. The owners are super friendly and you can really see the passion that they have for our fur babies. The chalets are spotless and they overlook a fountain with calming music playing (my daughter loved this feature). I have now used Goosehill twice and will certainly be using them again. Excellent service.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

The best cattery

The best cattery. Our two were looked after beautifully. They'll never admit it to us, but I don't think they mind going there now...

4 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Cattery

Excellent Cattery, from the first time here and we could easily see a difference when we went to collect our cats Hugo and Ruby. Our cats are very shy and collecting them from other catteries we have used before was always stressful as they were always hiding at the back and a bit under weight with the stress. But here they were bright and chirpy. They loved the rural setting and watching the wildlife by their pond. Julie also WhatsApp us some pics of them while we were away. This is a Great cattery and we will be using them from now on.

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding

Absolutely outstanding. Booked with less than 24 hours notice. Efficient and easy to book. Great communication. Very calming surroundings. Clean and tidy cattery. My boy was very happy on collection. I got a photo and update which was comforting as I'd never left him before. Will definitely use again.

6 January 2023
Unprompted review
Goosehillcattery logo

Reply from Goosehillcattery

Not too sure who this is as there is no name but thank you for giving us a great review!

Rated 5 out of 5 stars

Georgie’s Stay

Our cat Georgie stayed with Goosehill over the Christmas period and she has loved it- she even got a Christmas present! She requires medicine and they were really accommodating to this, she has come back like a new cat - full of energy and rested. They were excellent from start to finish, we even got pictures of Georgie when we were away. Will not hesitate to book her back in and can’t recommend enough!

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Mabel & Pumpkin,

It was the first time we had left our beloved cats, Mabel and Pumpkin. We were feeling a tad guilty about doing so but when we arrived at Goosehill Cattery and met Julie, we knew instantly that they were in safe hands. The facilities were ideal for them as they were in a double chalet which was perfect them as Pumpkin is very timid. When we went to collect them they were snuggled in their warm beds and looked very content. I would highly recommend this cattery and we have already booked their next stay in 2023.

9 December 2022
Unprompted review
Rated 5 out of 5 stars

I’ve taken my cats

I’ve taken my cats, Tigger & Baloo, to Goodehill three times now. Every single time I have to drag them into the boxes because they don’t want to leave! Very well looked after and a caring environment.

22 December 2022
Unprompted review
Rated 5 out of 5 stars

Little Gem

I did not want to write a review as it may reduce availability in the future :). The place is first class its clear they care for your beloved pet and take good care whilst you are away. They send you pics and updates to appease your anxiety.

My cat normally is grumpy for a few days after been in boarding which was not the case at Goosehill

12 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look