Goodwin Smith Reviews 

4,959
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort and long-lasting quality of the footwear, noting that items like slippers and shoes remain durable and stylish over many months of regular use. Many consumers also appreciate the swift delivery services, free postage options, and overall pleasant shopping experiences provided by the online store. Though some customers experienced issues, a small group noted problems with customer support responsiveness, delayed delivery times, and difficulties getting timely updates. A few reviewers additionally mentioned receiving faulty items or merchandise that felt cheap and did not match the promotional pictures shown online.

What people talk about most

Product

Consumers find product to be positive, frequently praising the comfortable design and excellent quality. Many... See more

Quality

Customers consistently note positive experiences with quality, highlighting great craftsmanship, timeless... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting quick shipping times... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise the team for replacing items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

Company replied

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied


Company details

  1. Boot Store
  2. Fashion Designer
  3. Men's Clothing Store
  4. Shoe Store
  5. Tuxedo Shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,959)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality for the money

I've bought a few pairs of shoes from Goodwin Smith and find the quality of the leather and the rest of the shoe to be up there with the premium expensive makes. The price is good and they last a long time too....

10 April 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

More superb value and quailty

These latest two pairs i have purchased are numbers 21 and 22..
Again the quality and value you get in the product is second to non.
I would recommend the brand to anyone ..

2 April 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Best of gear!

I'm a repeat customer and have never had anything I'm unhappy with. Great quality at extremely reasonable prices. Prompt delivery and great after sales.

What more do you want?

2 April 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Great product

Great product - excellent quality.

I expect them to last a very very long time :)

26 March 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Brilliant product

Brilliant product - very comfortable from the first wear, sturdy and well made.
Super prompt delivery. Would highly recommend.

5 April 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Great shoes

Great shoes, really comfortable and amazing service

21 March 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

I am very pleased with my shoes and…

I am very pleased with my shoes and boots from Goodwin Smith. They are good quality and very comfortable. The delivery is quick. I will keep buying from them.

4 April 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback!

Rated 4 out of 5 stars

Quality product for discounted price

For the discounted price, these shoes are very good value. However, I don't think I'd buy them at their full retail price.

31 March 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback and we note your comments!

Rated 5 out of 5 stars

Fantastic footwear

Fantastic footwear. Great value and quick delivery. A real quality pair!

29 March 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback!

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