Goodwin Smith Reviews 

4,958
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the exceptional comfort, warmth, and long-lasting durability of the footwear and cozy apparel items available online. Many people also highlight the remarkably fast delivery service, helpful tracking updates, and smooth overall shopping process experienced. Consumers often mention that making multiple purchases is very straightforward because the items consistently match high expectations. However, some customers also noted frustrating shipping delays, sluggish response times, and poor communication from customer support teams. A few reviewers additionally expressed serious disappointment regarding unexpected design flaws, cheap merchandise, and defective items received.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting top-tier materials, comfort, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting top drawer materials, timeless... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting quick shipping times and free... See more

Customer service

Consumers find customer service experiences to be mixed. Some people report great support, mentioning that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

Best loafers I have bought plenty of other cheaper ones about but the quality on these are top drawer just ordered a pair of the boots as well Perfect 👌

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied


Company details

  1. Boot Store
  2. Fashion Designer
  3. Men's Clothing Store
  4. Shoe Store
  5. Tuxedo Shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(4,958)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality, repurchased slippers after having my first pair for 3 years so fab value for money

15 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Love my new slippers

Love my new slippers. They are so warm and comfy. I haven't taken them off!

15 February 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Always very happy with the quality and service

I've purchased several pairs of shoes, hiking boots and now some slippers from Goodwin Smith and I've always been very happy with the price, quality and excellent customer service.
I definitely recommend them.

15 February 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 4 out of 5 stars

Quality item

Communication and delivery was good. Arrived well packaged.
Unfortunately, these slippers did not grip around my ankles and my heel came out of the slippers when I walked. So I decided to return them. A shame as otherwise seemed lovely quality and great value for money.

10 February 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Another nice brand to add in my notes

I’ve ordered a pair of mules online. The site advised to order a size up as that model fit small. Although, I followed the advice, they arrived way too small. I had to return them, unfortunately. Nonetheless, I must say that the quality of the slippers was excellent. The customer service did the same. They wrote me an email where they apologised for the inconvenience and they refunded me even the original postage costs. Top company!

21 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Price was amazing

Price was amazing! Great website and communications Quality of trainers spot on look great with smart or casual wear.Highly recommend 👍🏻

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes and trainers

I now own four pairs of Goodwin Smith footwear. They are all of great quality and fit really well. Despatch and delivery are all quick with no issues. I’d highly recommend them.

9 February 2025
Unprompted review
Rated 4 out of 5 stars

GS range of shoes

GS range of shoes, boots and trainers are go to when looking for quality and comfort on your feet. These trainers are well made smart on and a great addition to my collection

20 February 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Excellent service

Excellent service, ease of purchase and a swift delivery with a very simple returns process. Definitely purchase again from this company.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes at great prices

Great shoes at great prices ! What more coukd you ask for ? Classic designs that will go with jeans and a shirt for a casual look on a night out or you could easily wear them with a suit for a more formal look and occasion.

3 February 2025
Unprompted review

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