Well I have just joined with Good energy. WOW nice and easy switch. I had problems logging in to my account online and app emailed customers service.. replied in 20 minutes customer communication and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good Energy came out today. Karl was very punctual, polite, friendly and extremely knowledgeable and tidy in the work he carried out, hardwiring a long way from the house to the garage for our rech... See more
Company replied
We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
Company replied
I got an answer to my phone call quickly without having to put up with delays or robot speaking experts! Angelica took me through the key steps to getting me back on track with my new FIT Meter. It... See more
Company replied
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Good Energy for a great service.
1. reliable electricity supply
2. Ethically generated electricity
3. Excellent customer service when needed.
17 July 2026
Reply from Good Energy
Hi Margaret,
We're so pleased to hear that you're happy with your electricity supply and our commitment to ethically generated power. It's also wonderful to know that our customer service has met your expectations. Thank you for your positive feedback!
Kind regards,
Donna
Understanding
McLean seems
to really understand the way in which the energy sector operates and I have relied on this knowledge
Thanks McLean!
16 July 2026
Reply from Good Energy
Hi Bill,
We're so happy to hear that our understanding of the energy sector has been helpful to you. We truly appreciate your positive feedback!
Kind regards,
Donna
Very helpful person dealt with one off issue
Very helpful person dealt with need to make an extra payment for exceptional electricity consumption and explained review of Direct Debit amount going forward.
16 July 2026
Reply from Good Energy
Hello Amore,
We are so pleased to hear that our team member was able to assist you with your payment and clearly explain the review of your Direct Debit. Thank you for your wonderful feedback!
Kind regards,
Donna
Spot on customer service and very quick…
Spot on customer service and very quick to respond good energy by far the best supplier I've ever been with
16 July 2026
Reply from Good Energy
Hi Ash,
We're delighted to hear that you've had such a positive experience with our customer service and quick responses. We truly appreciate you sharing your feedback!
Kind regards,
Donna M
Super speedy response to my email
Super speedy response to my email - with clear directions for next steps - Angelica is a lovely team member, a great person to help when a customer doesn't know what they are doing!
16 July 2026
Unprompted review
Reply from Good Energy
Hi Louisa,
We're delighted to hear about your positive experience! It's wonderful to know that our team provided a quick response with clear guidance and was helpful when you needed assistance. Thank you for sharing your feedback.
Kind regards,
Donna
Reply from Good Energy
We appreciate your feedback regarding the time it took to resolve your issues. We apologise for this and are actively working to improve our resolution process.
A good outcome for my call
A good outcome for my call. Adam was friendly, clear and helpful. I had to hold for a while but that was explained and I was thanked nicely. I always try and avoid calling utility companies, banks etc. be use of past experience but this was excellent.
15 July 2026
Reply from Good Energy
We are so pleased to hear about your positive experience with our team member. We understand that calling utility companies can sometimes be a hassle, and we truly appreciate your patience while waiting. We're glad we could make your interaction a good one.
Reply from Good Energy
We are truly grateful for your kind words about our quick help and attention. We always aim to provide excellent service.
So pleased to be with Good Energy
I am a recent customer of Good Energy, and I can say without reservation that the level of service and attention to detail I have had to date are second to none. A great company with genuine moral and ethical principles. I trust I can look forward to this great level of service continuing, and I am pleased to be part of a great movement towards better and cleaner energy production and usage. Thank you Good Energy!
14 July 2026
Reply from Good Energy
We are so delighted to hear about your positive experience with us and that you appreciate our commitment to ethical principles. It's wonderful that you feel part of the movement towards cleaner energy. We look forward to continuing to provide excellent service.
Reply from Good Energy
We're delighted to hear that we were able to provide a fast response and address all of your questions. Thank you for your positive feedback!
Josh was absolutely brilliant
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all my questions & nothing was too much trouble. I am reassured that everything will go smoothly.
14 July 2026
Reply from Good Energy
We are so pleased to hear about your excellent experience with our team! It's wonderful that you felt reassured and that everything will go smoothly. We appreciate you sharing your feedback.
Claire D was a joy and a delight
Claire D was a joy and a delight. She made sensible decisions, was organised, efficient and determined to stop the computer reverting to the incorrect information. The best, most helpful person I've ever spoken to at Good Energy - and they are generally a helpful bunch. Thank you
14 July 2026
Reply from Good Energy
We are so pleased to hear about your positive experience. It's wonderful to know that our team member provided such excellent and efficient support. We will be sure to share your kind words with them. Thank you for your feedback!
Setting up process very easy and very good customer service
Having moved to the UK recently, getting all my utilities set up was a bit of a challenge. Ryan from Good Energy was super helpful in providing the right information and answering all my questions by email.
I have set up with Good Energy and find the statements very clear and my account easy to navigate.
24 June 2026
Reply from Good Energy
We're delighted to hear about your positive experience setting up your utilities after your move. It's wonderful that our team member was able to provide clear information and answer your questions thoroughly. We're also pleased you find our statements clear and your account easy to manage.
Very good customer service and very…
Very good customer service and very polite thank you
13 July 2026
Reply from Good Energy
We are delighted to hear that you experienced such good customer service and politeness from our team. Thank you for your kind words!
Excellent service
Donna M at Good Energy just sorted everything out quickly and efficiently superb!
13 July 2026
Reply from Good Energy
We are delighted to hear that our team member sorted everything out quickly and efficiently for you. We appreciate your positive feedback!
Clearing up a misunderstanding
Clearing up a misunderstanding. Rafi sorted the problem for me within minutes after I had contacted Good Energy. He was polite, kind and professional.
Thank you.
10 July 2026
Reply from Good Energy
We are delighted to hear that our team member was able to quickly resolve your issue. We appreciate your kind words and positive feedback.
After renewing my heat pump tariff I…
After renewing my heat pump tariff I was surprised to see such a large increase in the off-peak and peak rates. On contacting Good Energy, Donna M clearly explained the reason for the large increase which is primarily due to the conflict in the Middle East. After looking at alternative energy suppliers, it became very evident that Good Energy had the most competitive rates, so we are going to continue with Good Energy which will now be our 18th year
12 July 2026
Reply from Good Energy
We truly appreciate you taking the time to share your positive experience with us. We understand your initial concern regarding the tariff increase and are glad our team could clarify the reasons behind it. It's wonderful to hear that after exploring other options, you found our rates to be competitive. We value your continued loyalty over the past 18 years and look forward to many more.
Donna M was brilliant sorted my enquiry…
Donna M was brilliant sorted my enquiry and activated immediately I could not have asked for more 10 out of 10 Thanks Donna M much appreciated
10 July 2026
Reply from Good Energy
We are so pleased to hear that our team was able to resolve your inquiry swiftly and effectively. We truly appreciate your kind words and positive feedback.
I received a prompt and friendly reply
I received a prompt and friendly reply. I was suggesting a lower increase in DD payement than the sum announced.
This was gratefully accepted along with the suggestion I might want to increase it again as winter approach. I keep a tight eye on my consumption and ask for a reimbursement when in large credit. The pattern of communication with GE staff who bother to backtrack a little in my account history is frequently excellent. I whinge at the amount but not at having chosen an ethical energy provider.
11 July 2026
Reply from Good Energy
We appreciate you sharing your positive experience with us. We are glad to hear that our team provided a prompt and friendly response, and that we could accommodate your request regarding your direct debit payments. We always aim to provide excellent service and are pleased that our staff's attention to your account history has been helpful. Thank you for acknowledging our commitment to being an ethical energy provider.
Good Energy has great customer service…
Good Energy has great customer service which I have used a few times. My recent enquiry was dealt with very promptly by Donna M and she took immediate action, so I am a very happy customer!
10 July 2026
Reply from Good Energy
We're so pleased to hear that you've had great experiences with our customer service. It's wonderful to know that your recent inquiry was handled promptly and that you're a very happy customer!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.