Good Energy Reviews 

I changed back to GoodEnergy for Energy supply in Feb 2026 (been with them for FiT for about 30 years, but I had switched to Octopus for supply for a while). Since I switched back they have failed to credit me for my energy export. Lots of emails have gone unanswered and promises that they would credit my account have been made, but no actual credit. It is intesting that there are lots of "5*" reviews about how helpful they are when things go wrong. Well be assured, over many decades I can say, things go wrong alot at this thoroughly incompent company. I stick with them because of their green credentials. So, if you want truly green energy, switch to GoodEnergy and suffer. If you want people who know what they are doing, shop elsewhere.

The matter has been referred to the Energy Ombudsman.

Excellent communication and correspondence when dealing with a transfer of ownership following my divorce. No question I asked was too much for Darren M to go above and beyond in helping me put the panels in my name even when I had gone back to my maiden name. Highly recommend as you can speak or email the same person so you don’t have to keep re-explaining what needs to be done. thanks DarrenM ☺️

Craig was very helpful and efficient when dealing with our enquiries about our new battery for the house and for our switch over.
I would recommend Good Energy as an environmental energy provider

Quick response on phone. Understood my point and arranged a resolution promptly.

I bought my solar panels on credit in 2015 and will be stuck with this company for another 10 years or so.
I keep sending verification photos of my meter whenever they ask, and as yet I have never received a payment from them this year.
Whenever I have contacted them in the past, the call receiver has been abrupt and rude.
A payment is due in August when I send another photo of my meter. I will await with bated breath to see if I get one!
Over the years I have not seen any benefit from having them as I still pay my electric bill every month with Octopus. I feel I have wasted good money on something which is not effective.

Absolutely dreadful service! We purchased a property with solar panels 8 months ago and after months of running around including being asked to prove historic ownership of other parts of equipment, we are still being owed 8 months of FIT payments. We have now lodged a formal complaint with the company and will transfer to another energy company as soon as possible. The response is another push it over to the customer and delayed payment tactics.

Good Energy made a little mistake when I switched to them, taking my neighbours gas supply instead. To be fair, our metres had been registered with very confusing versions of our addresses, so I blame the original developer of my flat anyway. When I conplained, their repsonse was awesome!

Matt the metering specialist from Home Team C corrected the addresses against both my gas and electricity meter, and did the same for my neighbour before sending his metering back to old supplier. He also made sure I was compensated, which I hadn't even thought of! I sent him the below, and I am really grateful just to have it sorted.

Thank you very much for your email confirming the outcome of our conversation. Although the initial mistake is frustrating, its a simple error anyone could have made, and I've been really impressed with the service I've had when I've got in touch. I hope I wasn't too harsh to anyone I spoke too. The payments you outlined certainly help with my moving expenses too, so thanks very much!

A professional experience from start to finish. The Good Energy team were a pleasure to deal with. They turned up on time, made an excellent job of installing my solar battery and provided all the supporting paperwork on time. I would definitely use Good Energy again and have no hesitation in recommending them to others.

I had a PV and battery installation a couple of weeks ago with Good Energy. Leading up to the installation, Graham the seller was extremely knowledgeable and spent a great amount of time answering our questions and providing us with options that would fulfil our household needs. The office team kept me in the loop of when scaffold was going up and when the installers would be arriving.

On the day of the install, Rob, Zander and Dan arrived as plan and let me know what they were planning on doing. The install ran smoothly and Zander gave me a great demo of the system and helped me set up my app.

I would highly recommend using Good Energy for their knowledge, professionalism and passion for renewable energy.

Good energy have been helpful and responsive in sorting out a meter connectivity problem. We are now sorted and can access the full range of tariffs

Ryan was really helpful. He set up a new account for us quickly and efficiently

I raised a question this morning at 08.34 about my PV readings for June. The reply from Gifty A was received at 08.42.
Better than that you could not expect.

A reply to my email from this morning was responded to within a couple of hours. Very happy. Excellent customer service. Very happy

I spoke to a lovely lady called ioana, who was extremely accommodating with locating the original MCS certificate.
She was very friendly and very helpful
Thank you

Having decided to have the powerwall 3 and EV charger installed, dealing with the team at GE has been really easy. Good communication throughout. In particular my installer Enoch, his work was neat and tidy, no question was a problem, very patient when setting up the apps, responded to calls immediately, so thank you Enoch.

A thoroughly positive and professional experience. All questions answered and follow up email information very useful.

Our Solar system was fitted by Empower - subsequently taken over by Good Energy. We had multiple faulty optimizers on the system which Ben at Good energy contacted us about. Ben has been brilliant at sorting this out with the manufacturers, and arranging replacements. Once work was approved Sam (Ops director) has been quick and efficient at getting the work sorted. The aftercare has been excellent. Thanks

Nessa at Good Energy was very helpful in completing my reading with not much information from me

Nice to be dealing with people who are not jobsworths

I am new to Good Energy. I had a query, sent it as an email, got a reply from Juliana within 10 minutes, all fixed. That bodes well for the future.

I have been in communication with both Rachel C and Joel regarding a query with my solar panels. Both were extremely helpful and efficient in supporting me to get this resolved.
An excellent service provided.