Well I have just joined with Good energy. WOW nice and easy switch. I had problems logging in to my account online and app emailed customers service.. replied in 20 minutes customer communication and... See more
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Review summary
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Reviews shaping this summary
Good Energy came out today. Karl was very punctual, polite, friendly and extremely knowledgeable and tidy in the work he carried out, hardwiring a long way from the house to the garage for our rech... See more
Company replied
We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
Company replied
I got an answer to my phone call quickly without having to put up with delays or robot speaking experts! Angelica took me through the key steps to getting me back on track with my new FIT Meter. It... See more
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Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
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Prompt and helpful response.
Good energy responded to my enquiry promptly and positively. Very helpful.
10 August 2026
Reply from Good Energy
We are so glad to hear that you found our response to your enquiry prompt, positive, and helpful. Thank you for your kind words!
Always easy to speak with the people…
Always easy to speak with the people who answer my call . Not kept waiting. Very courteous. A pleasure to call Good energy. Thank you
Mrs Lacey
10 August 2026
Reply from Good Energy
We're so pleased to hear about your positive experience when calling us. It's wonderful to know that you found our team courteous and that you didn't have to wait. Thank you for sharing your kind words.
Prompt and high quality response
The speed of the response to my enquiry by Angelica (within half an hour) was as impressive as the quality of the information provided. This continued in the follow up. I’ve been with Good Energy for a long time and over the years I have considered other suppliers. The ethical and environmental basis of the company are the reasons I stay with this supplier and the customer service makes it even better.
10 August 2026
Reply from Good Energy
We are so pleased to hear about your positive experience with our team member and the swift, informative response you received. It's wonderful to know that our commitment to ethical and environmental values, combined with excellent customer service, continues to be a key reason for your long-standing loyalty. We truly value your feedback and appreciate you taking the time to share it.
Impressive speed and thoroughness
Good Energy has always been a responsive company, but today’s experience with their clean energy specialist, Gifty A, was especially impressive. Moments after I emailed a meter photo, Gifty replied, confirming my account had been updated successfully. Swift and thorough! Thank you.
8 August 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with our team. It's wonderful that our specialist was able to assist you so swiftly and thoroughly with your account update. We truly appreciate your kind words.
Really prompt response and action to get things sorted out.
A support engineer called Gifty was able to advise on getting a refund on the credit we had built up over time. it was all sorted out in well under an our.
Great service
8 August 2026
Reply from Good Energy
We're so pleased to hear that our support engineer was able to help you with your refund and that everything was sorted out so quickly. We appreciate you sharing your positive experience!
Excellent communication
Excellent communication
Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service.
Just switched to Good Energy. Easy switch over. 'Good Energy' app works well. All good.
Thanks
8 August 2026
Unprompted review
Reply from Good Energy
We're so pleased to hear that your smart meter issue was quickly resolved and that your switch to us was easy. We appreciate you sharing your positive experience with our app as well!
Excellent service
Not only do they provide clean energy, they also provide a friendly and helpful service. I was particularly impressed by the person who answered my call recently. His name was McLean and I would like to thank him.
7 August 2026
Reply from Good Energy
We are so pleased to hear that you are happy with both our clean energy and the friendly, helpful service you received. We will be sure to pass on your kind words to the team member you mentioned; they will be delighted to hear your feedback. Thank you for taking the time to share your positive experience!
Angelica has been diligent
Angelica has been diligent and extremely helpful in searching back for documents we need as we are at length moving house, leaving our solar behind. Good Energy in general has been very helpful over the many years we have been with them, and we shall be back once the solar, battery and heat pump installation is done at our new place.
7 August 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with us over the years! It's wonderful that our team member was diligent and extremely helpful during your move. We look forward to welcoming you back once your new installation is complete.
I rang to reduce my monthly direct…
I rang to reduce my monthly direct debit - normally a very tricky and laborious process. After making a simple choice of one from two options, I was immediately put through to Kerry. Within a couple of minutes, the whole thing was sorted out. She deserves credit for being so friendly, efficient and helpful. Good Energy's systems were also impressive and my whole experience was pleasurable. Many thanks to all.
George
7 August 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with us. It's wonderful to know that our systems and team member were able to make the process of adjusting your direct debit so straightforward and pleasant. We truly appreciate you sharing your feedback.
I've just switched to Good Energy and…
I've just switched to Good Energy and Ryan made the process really straightforward. He was friendly, clear and answered every question. Really good customer service!
7 August 2026
Reply from Good Energy
We're so pleased to hear that your switching process was straightforward and that our team provided such friendly and clear assistance. Thank you for sharing your positive experience!
Rachel was most helpful in arranging a…
Rachel was most helpful in arranging a payment holiday to absorb my large credit balance built up with Good Energy
7 August 2026
Reply from Good Energy
We're so glad to hear we could assist you with your account. We always aim to provide helpful support.
Extraordinary customer service
Extraordinary customer service. They got in touch with me about a refund of payments I had unknowingly been making. I love Good Energy and their work in the alternative energy sphere. This one long hot summer is making me even happier that I can support their work.
7 August 2026
Reply from Good Energy
We are so pleased to hear about your positive experience with our customer service and the refund process. It's wonderful to know that our work in alternative energy resonates with you, especially during this hot summer. Thank you for your support!
Very prompt and accurate interaction…
Very prompt and accurate interaction with staff in setting up the account.
7 August 2026
Reply from Good Energy
We're so pleased to hear that your experience with our team in setting up your account was both prompt and accurate. Thank you for sharing your positive feedback!
I have just joined as a customer and Erin gave me excellent customer service.…
I have just joined as a customer and the customer service I have received off a lady called Erin was fantastic. Speedy and efficient. Brilliant customer service thank you 😊
6 August 2026
Reply from Good Energy
We're so pleased to hear about your positive experience with our customer service! It's wonderful to know that you found the assistance you received to be speedy and efficient. We appreciate your kind words!
Ryan was so helpful and emailed me back…
Ryan was so helpful and emailed me back after our phone call with more information which must’ve taken him quite a time to research!
All the staff I have spoken to recently have been very helpful, to mention a couple more names, Harrison and Gemma
keep up the good work!
6 August 2026
Reply from Good Energy
We're so pleased to hear about your positive experience with our team. It's wonderful to know that our colleagues provided such helpful and informative support, taking the time to research and provide the information you needed. We appreciate you recognizing their efforts!
Reply from Good Energy
We're happy to hear that we addressed all your points quickly. We appreciate your positive feedback!
Quick to get through to a human being
4 August 2026
Reply from Good Energy
We're glad to hear we made it easy for you to connect with us. We appreciate your positive feedback!
Darren M was extremely helpful when…
Darren M was extremely helpful when explaining what I needed to do in order to transfer solar panel ownership into my name. This is my first experience of this concept and terminology - he was patient and explained things very clearly, also making sure to double check my documentation and send me all the paperwork/information needed. This made something I’d been wanting to get sorted for 7 months much easier, thank you Darren you’re a star!
5 August 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with our team member. It's wonderful that they were able to patiently and clearly explain the process of transferring solar panel ownership, making a complex task much easier for you. We appreciate your kind words.
Friendly competent person on the phone…
Friendly competent person on the phone who answered all my queries.
5 August 2026
Reply from Good Energy
We are so pleased to hear that you had such a positive experience with our team over the phone. Thank you for your kind words and valuable feedback.
Erin was very helpful.
5 August 2026
Unprompted review
Reply from Good Energy
We're so glad to hear that our team member provided you with such helpful assistance. Thank you for your kind feedback!
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